The operators aren't sitting around twiddling their thumbs doing this for the fun of it - they don't have the labor pool knocking on their door to make your wish list happen. Similar situations in a number of other businesses up and down central Indiana.
Read the room.
What do you mean "wish list??"
They are the ones who agreed to operate those restaurants/stores, not me.
The operator(s) had no leverage in this situation since they signed the leases for in some cases 10+ years, it's the airport that agreed to let them out of some of their agreements as gestures of good faith. If the operators simply didn't open these restaurants/stores they would still be obligated to pay IND. Keep in mind, I also understand deferring payments or waiving payments in 2020 and early 2021 when traffic was abysmal, but you can't and shouldn't do that forever.
What's your solution? Let operators walk away from lease agreements, and let them drive up revenue at their remaining stores through raising prices given lack of limited alternative options, while further lowering the customer experience?
It would be one thing if they renegotiated the operator agreements to lower the payments operators must make to IND, which would allow operators to raise wages and make these jobs more enticing without impacting the bottom line. But to completely allow operators to leave airport spots vacant, while travel is at record levels and after a 2+ year bidding process is short righted and quite odd from IND's perspective.
What's it going to be like 2 years from now, with many stores/restaurants still shuttered, if travel is already high now?
Thanks for updating the concession. IND pre-security dining option is one of the best for the size with affordable choices (McD & Chick Fil A) and almost no price mark-up. Post-security choice has always been less optimal (local fancy but pricey slow) so many of those who are used to the airport eat something before security. But that's not an option when TSA line is long, and those less familiar with the airport may bypass pre-security dining assuming there's another fast food option inside.
Yeah agreed, it's nice that IND has those pre-security options, but the lack of options post-security becomes a problem especially when delays/cancellations happen. That's part of what that "concessions refresh" program was trying to fix.
I can't imagine what Concourse B was like last week with the Southwest Airlines debacle.
There are currently 2 food places (non-coffee shop places) in Concourse A, and looking it up one is only open 6am-2pm. So only harry & izzy's is open 11am-6pm. Concourse B is a little better, but it's still very bad.