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Washington also recognized the problem in August, when trains had to run at reduced capacity due to a mechanical issue, creating hours-long delays for travelers. DEN does not have walkways between security and the gates. The repairs took about 10 hours.
"So what I've directed is for us to put out what I call a problem statement, or request for information, to the private sector on how we can resolve this issue," he said, noting it will go out early next week.
He called the incident "unprecedented" and said it was the first and only time that has happened at the airport.
"I think we have to understand and do a cost-benefit analysis to say, do you spend $200 or $300 million to do a walkway or a tunnel or something like that? You have to do a cost-benefit analysis to say, you've had this happen once in 26 years. Do you spend that money to solve something that is like the 100-year flood?"
Washington said he wants to ask passengers who plan to travel through DEN in the next few months to stay patient through the growing pains.
"We’re doing everything we possibly can to reduce wait times in security lines and to open up off-site parking lots and to make sure concessions are open and restrooms are clean," he said. "Increased passenger volumes has had an impact on how airports operate. That is undeniable. I think having said that, we are also going to take advantage of these challenges by creating opportunities for young people in the aviation industry and engaging them in this industry."