Precisely , they the airlines have only self serving interests. Those marvelling over Air Canada’s inability to do the right thing during this spiralling crisis are forgetting that the flag carrier, which was built with public money, has long had a malfunctioning moral compass. https://www.theglobeandmail.com/busines ... ic-or-not/
Are you sure it's only the airlines that have self serving interests?? I haven't worked for any company, large, medium or small, Domestic or local that isn't self serving in most if not all aspects. Every "boss" that I have worked for is generally only in the game for themselves and to line their own pockets. Thinking of all the jobs I have worked over the last 30 years, I am hard pressed to remember any job where management put the customers needs first. Yeah, they did things to please the customer, but the main thing was to get the business to MAKE MONEY! AC is no different. WS is no different. Costco is no different. Walmart is no different. Jimmy's Apple Stand is no different.
You say that AC "has long had a malfunctioning moral compass", I think you are wrong. As an 23 year AC employee, I have seen major improvements in customer satisfaction and relations over the last 8-10 years or so, and I've heard it personally from our passengers. I've talked to customers who 10-15 would go out of their way not to fly AC, but now will only fly with AC. Are we a perfect company? NO! Is there room for improvement? YES! AC isn't the only company like that...show me any company that is perfect. Show me one company that doesn't need improvement. There isn't any! Cirrusdragoon, does the company you work for have perfect customer satisfaction??
What I might find great customer service, you might find abismal. What you think might be expensive airfare, I might find affordable. It's 100% impossible to please 100% of the mass population. I know people who whine and complain about every service they receive, whether it be at a restaurant, an airline, car dealership, whatever, there is no pleasing them. Cirrusdragoon, I'd venture to say that AC or WS could give you unlimited free business class tickets to fly anywhere in the world and you would still find something bad to say or put a negative spin on it. Again, it's impossible to please everyone all the time.
I find it laughable when I hear people (especially on a.net) complain about the cost of airfare! Flying has never been as affordable in the history of commercial aviation. Exactly 10 years ago, I took my family of four to Florida. We only had to buy three tickets as my son was younger than two. The airfare cost us $3200CAD for lowest fare economy class. The following year, we did the same trip, but my son was over two years old, so we had to buy four tickets. That airfare cost $2300CAD lowest fare economy...$900 cheaper than the previous year and for four tickets, instead of three.
One year ago in Jan 2020, I bought two basic economy class tickets for my daughter and I to fly to Florida, the airfare cost me $702CAD. Of that $702, AC got about $220, the rest went in taxes, NAV Canada fees, AIF, and other charges. Tell me again how expensive flying is!!! I routinely see people drop more money on a weekly trip to Costco than they would on a transborder flight. But as usual, especially here in Canada, people want the best of everything, but don't want to pay for it.
BTW, I haven't received any refund either for the tickets I bought last year...that's what happens when you buy non refundable tickets.
In life, some days you are the bug..... some days you are the windshield!