BoeingGuy wrote:wedgetail737 wrote:BoeingGuy wrote:
AS just canceled my PAE-TUS flight this morning. The PAE-PHX flight left. The GEG flight just left, which was supposed to come back to make the TUS flight. But for some reason just canceled the TUS departure, despite it being full.
OUCH! How is AS getting you to TUS if the flight was canceled?
I wouldn’t know how or whether AS plans to get us there. The message at 10:40am said I’d receive an e-mail update from AS on rebooking options within an hour. Nothing 4 hours later. Can’t get through to an agent - at one time it was a projected 14 hour wait. I’m trying to get through on the Chat but have now been waiting longer than the stated wait time.
The on-line reservation won’t let me cancel or change without talking to an agent. Yet it’s impossible to get hold of an agent.
I was incorrect earlier. In fact the 7:50am GEG flight never did depart. AS keeps giving an updated ETD for the last 6 hours, but it never actually departs. The LAS and PHX flights did depart PAE this morning, but TUS got the shaft.
To the credit of both the hotel and rental car companies, they each waived the non-refundable policies for not showing up.
I wonder if this is going to be on on-going issue. When IROPS occur, PAE is going to get shafted by AS.
It’s not just PAE today. Sister is supposed to be flying SEA-MCO. Boarded at 8:30am, then sat at gate for a few hours. Finally taxied out to get de-iced, then sat some more. Captain is being good and trying to give updates, but he finally got worried about fuel and had to head back to terminal. So latest (3:00pm) is they are waiting to get towed into a gate.
-Hamlet69