Typical Dougie. How the hell does he keep his job? Insanity.
Sure seems like a pattern to me. Refuses to pay profit sharing…DL does it big time and then AA eventually does it on a much smaller scale. I laugh when I read his statement that they would consider putting seat IFE back in if it became a competitive disadvantage. Hello? Check out the DOT Aviation Consumer Report for May ( they get the final numbers 2 or 3 months after). Mishandled bags: UA, roughly lost or damaged 13,000. DL 22,000, AA 51,000.
Flight cancellations DL-24. UA-248, AA-1,599. I know Mr Parker is a nice and personable man, but the policies he had at US ( if I am not mistaken US did not have IFE…someone correct me if I’m wrong) combined with an embittered work force there, has caused AA to take an accelerated descent to the bottom. It’s very sad to see decisions made that drive away loyal customers. On one of my last flights prior to retirement, I was talking to a first class Platinum. He told me he had finally had enough and was going to DL. True, something like IFE is not likely to be a huge factor in remaining loyal to an airline, but it could at least be something to give back to those that pay the salaries….the valued customer.