https://www.wsj.com/articles/american-a ... 1640610183
He seems like a hands on guy
"After getting an M.B.A. at the University of Michigan, he worked for Mr. Parker as a financial planner at Northwest Airlines and went with him to America West in 1995. Richard Anderson, who became Northwest’s chief executive, recruited Mr. Isom to return to Northwest five years later, betting that his structured way of thinking—like the mechanical engineering major he was at the University of Notre Dame—would make Mr. Isom a good fit for the job running Northwest’s large operation in Tokyo and later overseeing customer service operations.
While Mr. Isom hasn’t displayed the swagger of some other airline executives, he brings both commercial and operational expertise, Mr. Anderson said.
“That big personality piece isn’t him,” but that can be an advantage, Mr. Anderson said. “He was always really good in the [employee] break rooms. That’s always a good test.”
Hyatt Hotels Corp. Chief Executive Mark Hoplamazian said he coordinated closely with Mr. Isom throughout the pandemic. Mr. Isom’s travels to American’s operational hubs to visit employees throughout the pandemic prompted Mr. Hoplamazian to get back on the road to visit his hotels as well, he said."
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