IrishAyes wrote:this is neo-liberalism/capitalism at its finest: consolidate, consolidate, consolidate, grow, grow, grow, shareholder returns, shareholder returns, shareholder returns, bottom line, bottom line, bottom line.
meanwhile, ZERO integration efforts analyzed, planned, designed, built, tested, and deployed in a smooth and effective manner. Processes exist in silos, customer data is flung all over the place
PSAatSAN4Ever wrote:Three days later, when I finally got through, I spoke with a lovely woman who informed me that her computer would, under no circumstances, permit any changes. No connections, no alternate airports, nothing - "i cannot get the computer to change the dates".
So, we canceled. Total amount refunded, $5,000+. All because the BA computer wouldn't let us change the itinerary at all.
I don't understand why BA would change so many schedules but then refuse to provide enough support to handle all the changes.
I had the exact same thing happen to me on MSY-LHR-CAI-LHR-LAX a while back:
BA had changed my flight to leave a day
earlier than I'd booked, due to their own segment cancellation on the day I was scheduled to depart, and it simply did not work for me.... yet every phone agent swore: "we're sorry, there's just no other option that our system will allow."
That's when you get up, and make a trip to the airport.
They'll have at least one manager empowered with override authority who can (though it may require a call or two) work out situations like this.
At LAX, she has her own standalone booth for BA, I can't speak to the setup at SAN.
With relatively little fuss, she was able to rebook me on QR... however a sticking point arose in that QR sells its Q-Suites as "First" on MidEast regional routes, so even though I'm roundtrip paid-Club on BA, the computer forced her to downgrade me to coach on QR, because I would've needed to be in BA paid-F to remain in the Q-Suites for the entire itinerary.
"Annoyed" wouldn't have even begun to describe me. However, after a few calls, she was able to get me a $900+ credit, and assured that I'd still be in the Q-Suites on the 16hr TATL, just not the 2hr regional--- so at the end of the day, I just STFU and took the money.
So yeah, if you get your itin fixed and they put you on QR, just be ready for that. She said "happens all the time."