Jshank83 wrote:

knope2001 wrote:

Southwest has now posted a weather advisory, but too late for my friend to take advantage of it. The $$ to change is gone and it' not worth their time to go back and fight it. However it was good they didn't wait as they got the 2nd and 3rd last seat on their alternate flight and it's now full.

Wednesday-Friday, December 21-23

Chicago (Midway), IL (MDW)
Chicago (O’Hare), IL (ORD)
Denver, CO (DEN)
Des Moines, IA (DSM)
Detroit, MI (DTW)
Grand Rapids, MI (GRR)
Indianapolis, IN (IND)
Kansas City, MO (MCI)
Milwaukee, WI (MKE)
Minneapolis/St. Paul, MN (MSP)
Omaha, NE (OMA)
St. Louis, MO (STL)

It probably wouldn’t be much of a fight. A call or text chat and I am guessing they would get it back

I'll let them know!

ericm2031 wrote:

A surprising jump for a mid-Sunmer release:

https://www.prnewswire.com/news-release ... 04662.html

DEN at 303 peak daily departures

Beginning on July 11, 2023, the carrier will offer returning seasonal service daily between:

Nashville and Burbank
Kansas City and Milwaukee
Kansas City and Minneapolis

And as of July 11, 2023, these weekend routes operated in June will be offered daily for the summer season, between:

Denver and Albany, N.Y.
Denver and Buffalo
Denver and Hartford, Conn.
Nashville and San Jose, Calif.
Houston (Hobby) and Pittsburgh
Houston (Hobby) and Sacramento
Las Vegas and Louisville, Ky.
Kansas City and San Antonio
Myrtle Beach, S.C. and Pittsburgh
St. Louis and Sarasota, Fla.

On Saturday, July 15, 2023, Southwest also will launch new seasonal service on Saturdays between Long Beach, Calif. and Orlando.

Buffalo still needs to bring back daily Vegas flights. Wonder why they dont? I am assuming they are low on pilots or planes?

Has Southwest aggressive canceling of flights worked or backfired? They are cancelling about 5X compared to the other big 3?

UpNAWAy wrote:

Has Southwest aggressive canceling of flights worked or backfired? They are cancelling about 5X compared to the other big 3?

If you account for the regional affiliate flights that are being canceled, the big 3 aren’t far behind. I just think WN wants to avoid a larger repeat of the Midway Meltdown…

Good Point on the regionals

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

BBDFlyer wrote:

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

I flew STL-DEN last night…. And still am at DEN…. I thought STL was a disaster yesterday but DEN was way worse, especially when I was expecting a hub to have a little more in the way of staff around to help people.

We had to hold in STL after pulling back from the gate because DEN had a ground stop because they couldn’t accommodate all the planes. After about an hour delay we got going and it was still bad when we got there. Looked like some planes held an hour for a gate. We were probably 30ish minutes. Then 10 more for someone to bring the jetbridge over.


Not that this is at all blaming staff, they got a bad card dealt. One ticket person left around 430 am this morning after being there since 2 yesterday.

A lot of blame I put on the southwest IT. You couldn’t rebook canceled flights on your phone or computer so you had to talk to someone. Which doesn’t work well when a ton of people has their connections canceled. And if you still were on your first flight and had your connection canceled they couldn’t ticket your 2nd flight. They could reserve it but you still had to go find someone at the airport to ticket it. So I waited in line about 3 hours at DEN to get a new flight. I also heard they were having issues with the getting pilots assigned.

STL, like DEN had planes all over the place but not enough pilots. STL towers at minimum a couple out of the way so planes could get to jet bridges. I’m guessing Denver had the same issue.

But this all could be me on hour 17 of being in airports or on a plane talking.

I thought you could rebook through the app regardless of the situation. Seems very strange. I hope everyone is able to get to their destination for Christmas

The Southwest MDW Meltdown i remember was Frozen Fuel Lines, Broken Down and Frozen Ground Equipment such as Belt Loaders, Tugs, Push Backs, etc.
The Then Palace Ground Ops Leader initially said it was a Work Action - Stoppage from The Union but it was the usual Lack of Staffing and so many other Factors that played a part in it.
I suspect that Denver is going thru the same thing.
Winter Holiday Ops at MDW in 2006 when The Southwest Efficiency Team RX - API said in their Ultimate Wisdom that MDW Ramp was Overstaffed .
The A Concourse was closed and there were over 100 plus agents out with Injuries.
Agents were not seeing their first or 2nd day off. I was working in SMF at the time and the final Terminator was from MDW during Holiday Ops and it was usually 2 to 4 hours late.
The Flight Crews had to help Load and Unload the Turns at MDW that's how bad it was.
Southwest has always had a History of expanding flights at certain Stations but The Infrastructure which includes Staffing, Equipment, etc. is just an After Thought.
During the Pandemic when Southwest Employees took the $$$$ to leave Southwest via The Volunteer Separation Package , Southwest had no intention of replacing any of the Ramp Agents that left and said that everybody will have to Double, Triple, and Quadruple their Job Duties once Travel picked up again.
Didn't quite work out the way they thought it would .

Jshank83 wrote:

BBDFlyer wrote:

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

I flew STL-DEN last night…. And still am at DEN…. I thought STL was a disaster yesterday but DEN was way worse, especially when I was expecting a hub to have a little more in the way of staff around to help people.

We had to hold in STL after pulling back from the gate because DEN had a ground stop because they couldn’t accommodate all the planes. After about an hour delay we got going and it was still bad when we got there. Looked like some planes held an hour for a gate. We were probably 30ish minutes. Then 10 more for someone to bring the jetbridge over.


Not that this is at all blaming staff, they got a bad card dealt. One ticket person left around 430 am this morning after being there since 2 yesterday.

A lot of blame I put on the southwest IT. You couldn’t rebook canceled flights on your phone or computer so you had to talk to someone. Which doesn’t work well when a ton of people has their connections canceled. And if you still were on your first flight and had your connection canceled they couldn’t ticket your 2nd flight. They could reserve it but you still had to go find someone at the airport to ticket it. So I waited in line about 3 hours at DEN to get a new flight. I also heard they were having issues with the getting pilots assigned.

STL, like DEN had planes all over the place but not enough pilots. STL towers at minimum a couple out of the way so planes could get to jet bridges. I’m guessing Denver had the same issue.

But this all could be me on hour 17 of being in airports or on a plane talking.

GSE was literally frozen in place and, for safety reasons, the ground crews were alternating due to the temperatures outside.

BBDFlyer wrote:

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

Trouble in paradise? Heh.

Here's the memo issued to DEN ramp agents, threatening termination to those who can't prove sickness: https://twitter.com/xJonNYC/status/1606637219359461378

Of 400 recent New Hires in Denver 125 of those 400 quit the same day and by now that number has more then likely has grown. Thank you for posting the link to the Chris J. Memo " BoeingG " .
Saw that same memo from Chris J and his predecessors over the years.
Hear say is that DAL is or will be under the Station of Emergency Act.
My heart truly goes out to the Loyal Southwest Customers who deserve better but unfortunately with Southwest Leadership at Rock Bottom Level it had to happen and will happen again.

BoeingG wrote:

BBDFlyer wrote:

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

Trouble in paradise? Heh.

Here's the memo issued to DEN ramp agents, threatening termination to those who can't prove sickness: https://twitter.com/xJonNYC/status/1606637219359461378

Wow that memo seems to guarantee a loss of rampers. Its very antagonizing and sure to generate a lot of grievances from the union.

Flew into DEN on UA last night - Jetway took 2 minutes to hook up instead of the normal 1.

There was a lady that spent all day Thursday at the airport after WN canceled her flight and just ended up buying a ticket on UA for Friday because WN wasn’t helpful at all.

travaz wrote:

BoeingG wrote:

BBDFlyer wrote:

SWA Denver ramp is in full meltdown.
0 personnel to work on the ramp. Company has declared an operational emergency.

Trouble in paradise? Heh.

Here's the memo issued to DEN ramp agents, threatening termination to those who can't prove sickness: https://twitter.com/xJonNYC/status/1606637219359461378

Wow that memo seems to guarantee a loss of rampers. Its very antagonizing and sure to generate a lot of grievances from the union.

State of Operational Emergencies are nothing new for WN, they are issued whenever stations take an extremely high (far beyond normal absenteeism rates) number of callous. They are always issued by the VP of Ground Ops. At least 20-30 are issued per year.

DEN on the 21st had flights holding five hours for a gate due to gate availability and lack of teams to work flights.

Here is a post of a WN DEN-TPA flight that turned back around to TPA instead of diverting to OKC, TUL, or another WN station closer to Oklahoma such as AUS, DAL, HOU, LIT, or BHM:
https://twitter.com/xJonNYC/status/160664736845947289

I am unsure why WN would have sent the flight all the way back to TPA instead of diverting to OKC, TUL, DAL, AUS, HOU, LIT, or BHM. WN also would have likely been able to re-accommodate some of the connecting passengers if WN had diverted the DEN-TPA flight to AUS, DAL, or HOU if the WN nonstop flights out of AUS/DAL/HOU to LAS/PHX/SLC/California weren't already completely full.

Hear say was that DAL was going to be put under The State of Operational Emergency Notice so DAL may not have been an option.
Nero is playing his Fiddle somewhere at The Palace.

CSA so desperate in FLL she's asking non-rev crew to cover flights. Scheduling isn't involved and she's making promises that she or scheduling can keep. The flight to STL has no pilots and a non-rev pilot checked and told the agent a trip with the FLL-STL is in open time. What a mess!

av8tiongeek wrote:

CSA so desperate in FLL she's asking non-rev crew to cover flights. Scheduling isn't involved and she's making promises that she or scheduling can keep. The flight to STL has no pilots and a non-rev pilot checked and told the agent a trip with the FLL-STL is in open time. What a mess!

A friend of mine working in scheduling right now said roughly 25% of flights are without a complete crew. Rough day for sure.

They are so desperate for rampers they are paying everyone time and a half for all regular hours worked until Jan 8th and xmas will be triple time.

They were so Confident that these Meltdowns would never happen again that Southwest Leadership once again outsmarted itself. Everything they plan is 99% of the time in a Perfect World Scenario.
One Hiccup or Speed Bump and before you know it you are down 14-0 in the first inning with only 1 out to get out of the inning.
Hoping things get better for my cohorts with SWA . Vegas is already taking bets that this will happen next year with Spring Break, Summer Ops, and The Holidays of 2023.

av8tiongeek wrote:

CSA so desperate in FLL she's asking non-rev crew to cover flights. Scheduling isn't involved and she's making promises that she or scheduling can keep. The flight to STL has no pilots and a non-rev pilot checked and told the agent a trip with the FLL-STL is in open time. What a mess!

Same thing was happening in MCI.

SWALUV wrote:

av8tiongeek wrote:

CSA so desperate in FLL she's asking non-rev crew to cover flights. Scheduling isn't involved and she's making promises that she or scheduling can keep. The flight to STL has no pilots and a non-rev pilot checked and told the agent a trip with the FLL-STL is in open time. What a mess!

A friend of mine working in scheduling right now said roughly 25% of flights are without a complete crew. Rough day for sure.

Godbless em, I was stuck in the DEN lounge with no hotel last night, and luckily made it out of one of the first WN flights out of DEN.

avi8 wrote:

I thought you could rebook through the app regardless of the situation. Seems very strange. I hope everyone is able to get to their destination for Christmas

Usually you can. Yesterday/today that wasn’t the case. No sure why it wasn’t working. Once you got any flight put in by someone then you could edit it like normal again.

If you clicked select new flight the pop up would come up that it is eligible but then didn’t do anything. So the only choice was to as listed find a person to talk to. And those were few and far between. Not nearly enough for the crowds at DEN.

Again not blaming workers because most of this should have been an IT solve. I also was getting status updates, like delay and cancel texts hours after they actually happened. So I think there were some IT things all around.

I ended up making it out around noon, but the rebook/standby lines were still very large. We were ready to go but short a FO. Thankfully they got us one. There are going to be a lot of bags going to places where the owners aren’t ever going to make it.

My flight from reno to Denver via LAS tomorrow was changed by southwest to a direct flight from Denver to Reno in the afternoon.


What are the odds I make it Denver tomorrow?

Jshank83 wrote:

avi8 wrote:

If you clicked select new flight the pop up would come up that it is eligible but then didn’t do anything

That button is broken, but I was able to go into details and change from there.

My flight tomorrow afternoon LGB-AUS was cancelled 23 hours out, the only alternative offered was through SJC arriving 11 hours later.

No weather here or there. Must be job actions/no shows/trying to get strandees home.

Blessed to find an AA flight, still late but a nonstop. No way am I gambling on SW now.

Merry Christmas all!

KCaviator wrote:

av8tiongeek wrote:

CSA so desperate in FLL she's asking non-rev crew to cover flights. Scheduling isn't involved and she's making promises that she or scheduling can keep. The flight to STL has no pilots and a non-rev pilot checked and told the agent a trip with the FLL-STL is in open time. What a mess!

Same thing was happening in MCI.

Yeah the 615am to Vegas was missing a flight attendant and left an hour late.

I was on 3537 to Nashville. We didn’t have a crew until boarding time. Then there was some fuel under the right engine:,; I guess that’s common in the cold. They ran the engine at the gate and said good to go. Took off about 35 minutes late. I’m climb out they throttled the engines way way back and we stopped climbing at 7500 feet and were at the slowest speed I think I’ve ever flown at. Few minutes later pilot comes on and says there’s a flight control problem and we were returning to MCI. We landed no problems and went to the gate where they deplaned us and cancelled the flight. They said they were trying to get another plane for the flight but that didn’t happen.

I got a text from Southwest that I was rebooked on a 6pm flight Monday night…yeah that won’t work . I cancelled the flight and got a ride back to Lees Summit.

Kudos to the pilots for handling the issue professionally and keeping us updated and getting us back on the ground safely

"Select new flight" button is broken. DETAILS, then CHANGE worked for me.

My Facebook is blowing up with stories about the WN meltdown. It’s seems to be systemwide and cascading from day to day.

I don't know how you can tell employees that they suddenly need a doctor's note for illness during a time when it's below zero, half of the doctors in the Denver metro area are probably already on vacation for the holidays - and telemedicine/telehealth are suddenly not viable ways to get the doctor's note. This seems pretty much "the beatings will continue until morale improves."

Very sad to hear what's going on and the issues with Customers attempting to travel to meet their Loved Ones, The Lack of Quality Leadership and Management that currently run Southwest who are Basket Cases , The Dedicated Employees of all The Work Groups of Southwest who really Care and unfortunately will be most of the poor souls who will be punished and disciplined.
Southwest Leadership and Management in the aftermath will as usual just put a Band Aid on the problem and put their faith in that Leader or Manager who only 365 days ago managed a Dairy Queen in White Plains, NY to fix the problem.
As usual Southwest Leadership & Management will accept Zero Accountability and Point Fingers at The Work Groups of Southwest.
Charlene Carter the wrongfully Terminated Flight Attendant 6 years ago who will be returning to Southwest later January and i exchanged texts and could not believe that these Meltdowns by Southwest just get worse and worse as time marches on.
Southwest i believe has won a number of these employees calling in sick during Station of Emergency situations in Arbitration.
There could be that poor Ramp Agent and i have witnessed it that in say 5 years with Southwest has Negative 7 points the best you can get and never missed a day of work or was late and this poor soul chooses to leave work early or call in sick and he is going to be Terminated if he can not obtain a Doctors Note.

What is not cool is if I have a bad cold or flu and I come to work trying to be a company man I just make other people sick by being there. CDC would advise against it. I am not going to the Doctor for a head cold or case of the flu.

Leadership at HQ all need to send in resignation letters. Every. Last. One. Of. Them. Frontline employees are now fending for themselves while leadership are cozy at home on vacation.

It sounds like it's catching up to Southwest for how they cut corners with the front line workers this past week.

WN cancelled 7 of 8 flights to MHT on Christmas Eve which seems disproportionately high for one city. It was a bit windy in the morning but fine most of the day so can't really blame the weather. Operational problems like this really stranded a bunch of passengers at a very bad time.

LotsaRunway wrote:

WN cancelled 7 of 8 flights to MHT on Christmas Eve which seems disproportionately high for one city. It was a bit windy in the morning but fine most of the day so can't really blame the weather. Operational problems like this really stranded a bunch of passengers at a very bad time.

There’s no hiding from it. The wave of cancelations even reached Hawaii yesterday.

ChetManly24 wrote:

Leadership at HQ all need to send in resignation letters. Every. Last. One. Of. Them. Frontline employees are now fending for themselves while leadership are cozy at home on vacation.

Rumor has it all the operational VPs are actually in the office trying to figure out how to right the ship.

alasizon wrote:

ChetManly24 wrote:

Leadership at HQ all need to send in resignation letters. Every. Last. One. Of. Them. Frontline employees are now fending for themselves while leadership are cozy at home on vacation.

Rumor has it all the operational VPs are actually in the office trying to figure out how to right the ship.

Unfortunately the only way to fix something like this is to basically have a 1-2 day long “shut down” running bare bones ops like NK finally decided to do after their infamous week long meltdown in summer 2021. If they just keep rolling the issue to the next day - the ship won’t right itself, crews and planes are out of place, timed out, etc.

I’m not sure how realistic that is given their flights are already basically booked full in every market I’ve seen or tried to book into for the next 7 days. That’s going to be a whole lot of customers who will never fly SWA again

joeblow10 wrote:

alasizon wrote:

ChetManly24 wrote:

Leadership at HQ all need to send in resignation letters. Every. Last. One. Of. Them. Frontline employees are now fending for themselves while leadership are cozy at home on vacation.

Rumor has it all the operational VPs are actually in the office trying to figure out how to right the ship.

Unfortunately the only way to fix something like this is to basically have a 1-2 day long “shut down” running bare bones ops like NK finally decided to do after their infamous week long meltdown in summer 2021. If they just keep rolling the issue to the next day - the ship won’t right itself, crews and planes are out of place, timed out, etc.

I’m not sure how realistic that is given their flights are already basically booked full in every market I’ve seen or tried to book into for the next 7 days. That’s going to be a whole lot of customers who will never fly SWA again

I think the bigger issue is that it isn't clear what specifically isn't working as they've got FA issue, technology issues, ramp staffing issues, everything. It really makes no sense how WN is continuing to have so many issues.

alasizon wrote:

joeblow10 wrote:

alasizon wrote:

Rumor has it all the operational VPs are actually in the office trying to figure out how to right the ship.

Unfortunately the only way to fix something like this is to basically have a 1-2 day long “shut down” running bare bones ops like NK finally decided to do after their infamous week long meltdown in summer 2021. If they just keep rolling the issue to the next day - the ship won’t right itself, crews and planes are out of place, timed out, etc.

I’m not sure how realistic that is given their flights are already basically booked full in every market I’ve seen or tried to book into for the next 7 days. That’s going to be a whole lot of customers who will never fly SWA again

I think the bigger issue is that it isn't clear what specifically isn't working as they've got FA issue, technology issues, ramp staffing issues, everything. It really makes no sense how WN is continuing to have so many issues.

It really is just like the NK meltdown. At first it was claimed to be a crew scheduling issue, then IT, then crew fatigue, just kept hearing excuse after excuse.

Reality is, there are so many complicated moving pieces to an airline op that it’s a combination of everything. Hence the need for the shutdown. The issue has already cascaded beyond controllability. Now when crews time out planes are stranded in the wrong city which screws up the next day or maintenance schedules, it overwhelms the IT system with customers trying to rebook, on and on.

joeblow10 wrote:

That’s going to be a whole lot of customers who will never fly SWA again

Yes they will. The next time they need to fly and check two free bags they’ll forget all about it.

These things happen a few times a year, the airlines point to each other and say look it’s happening to everyone, the story eventually fades, the public forgets, future flights fill up and it’s business as usual in the airline industry.

Loyalty to company rarely exist anymore. My first day working the ramp for Delta in Boston was 12/25/1980.
Temp was -17 and windchill -60. You took turns and made it through. Never crossed my mind to bail on my fellow ramp guys.
Its the age we live in now. When going gets tough people run away.

Anyways, like stated come April this will be a winter story and planes will fill and life at SWA will be just fine.

Merry Christmas Everyone

Compared to Christmas Eve, does anyone have any insight into what percent of WN scheduled flights were completed today, Christmas Day?

IAD380DCA wrote:

Compared to Christmas Eve, does anyone have any insight into what percent of WN scheduled flights were completed today, Christmas Day?

FlightAware shows 1,218 cancellations at the moment (31% of the schedule) while the final total yesterday was 1,306 (about 36% of the schedule). So about on par today.

joeblow10 wrote:

alasizon wrote:

joeblow10 wrote:

Unfortunately the only way to fix something like this is to basically have a 1-2 day long “shut down” running bare bones ops like NK finally decided to do after their infamous week long meltdown in summer 2021. If they just keep rolling the issue to the next day - the ship won’t right itself, crews and planes are out of place, timed out, etc.

I’m not sure how realistic that is given their flights are already basically booked full in every market I’ve seen or tried to book into for the next 7 days. That’s going to be a whole lot of customers who will never fly SWA again

I think the bigger issue is that it isn't clear what specifically isn't working as they've got FA issue, technology issues, ramp staffing issues, everything. It really makes no sense how WN is continuing to have so many issues.

It really is just like the NK meltdown. At first it was claimed to be a crew scheduling issue, then IT, then crew fatigue, just kept hearing excuse after excuse.

Reality is, there are so many complicated moving pieces to an airline op that it’s a combination of everything. Hence the need for the shutdown. The issue has already cascaded beyond controllability. Now when crews time out planes are stranded in the wrong city which screws up the next day or maintenance schedules, it overwhelms the IT system with customers trying to rebook, on and on.

You haven't seen AA/DL/UA just do systemwide shutdowns in the face of weather in the last decade - that kind of stuff is reserved for amateurs like JetBlue. It's way past time for WN to invest in the tools for managing complexity. Redeyes. Foreign currency. Seat assignments. It's not 1974 and a fleet of four aircraft anymore.

MIflyer12 wrote:

joeblow10 wrote:

alasizon wrote:

I think the bigger issue is that it isn't clear what specifically isn't working as they've got FA issue, technology issues, ramp staffing issues, everything. It really makes no sense how WN is continuing to have so many issues.

It really is just like the NK meltdown. At first it was claimed to be a crew scheduling issue, then IT, then crew fatigue, just kept hearing excuse after excuse.

Reality is, there are so many complicated moving pieces to an airline op that it’s a combination of everything. Hence the need for the shutdown. The issue has already cascaded beyond controllability. Now when crews time out planes are stranded in the wrong city which screws up the next day or maintenance schedules, it overwhelms the IT system with customers trying to rebook, on and on.

You haven't seen AA/DL/UA just do systemwide shutdowns in the face of weather in the last decade - that kind of stuff is reserved for amateurs like JetBlue. It's way past time for WN to invest in the tools for managing complexity. Redeyes. Foreign currency. Seat assignments. It's not 1974 and a fleet of four aircraft anymore.

The point is… they haven’t. Like others, I was supposed to fly on them this weekend and their IT is a disaster. Self service my ***. My flight canceled and the only way to change it was a 5 hour hold with customer service. As soon as you get within 30 mins of your scheduled departure, even if it has canceled, self service goes away.

They need to invest but they wont

alasizon wrote:

IAD380DCA wrote:

Compared to Christmas Eve, does anyone have any insight into what percent of WN scheduled flights were completed today, Christmas Day?

FlightAware shows 1,218 cancellations at the moment (31% of the schedule) while the final total yesterday was 1,306 (about 36% of the schedule). So about on par today.

It’s now past 12am ET and WN officially canceled 39% (1517 flights) of their schedule on 12/25 per FlightAware, and there are still plenty more out west that may not go tonight.

Even worse - another 43% of their flights from 12/25 were delayed but not canceled. Meaning as of now, 18% of their schedule ran on time today. It’s no wonder they can’t catch up when people time out

DVCSAAB340 wrote:

Loyalty to company rarely exist anymore. My first day working the ramp for Delta in Boston was 12/25/1980.
Temp was -17 and windchill -60. You took turns and made it through. Never crossed my mind to bail on my fellow ramp guys.
Its the age we live in now. When going gets tough people run away.

Anyways, like stated come April this will be a winter story and planes will fill and life at SWA will be just fine.

Merry Christmas Everyone

Ahh yes lets blame the workers on the ground instead of management that allowed this to happen.

Herb is rolling over in his grave. Southwest really doesn’t take care of their people anymore.