EK413 wrote:smi0006 wrote:This is a PR nightmare, but the traveling public have a short memory. Not that different to the mass disruptions when the fleet was grounded by AJ years back. However it will be interesting to see how QF recover their reputation - they will need to spend big on customer experience, and brand reinvention.
Interesting BA (who are not outsourced) are also facing similar challenges- they claim the staff shortages are due to slow security vetting for staff access passes. No one else would have had to ramp up like QF. I wonder if that’s an issue in AU too, having visitor passes on the ramp is a nightmare, with an escort requiring line of sight eye contact at all times. My ASIC passes took 4 weeks one year….
https://www.paddleyourownkanoo.com/2022 ... oExRdJPK4Q
I feel very sorry for the poor bastards on the frontline left to mop up the mess of these missing bags an irate customers - certainly won’t help their staff retention either!
Hopefully for everyone we see this clear up now the peaks of Easter and holidays are over!
The problems with outsourcing isn’t just the problem, QF don’t have a say anymore as to when they’d like to operate their services, it’s the 3rd parties call as they determine when they’ll have resources available. Theres also their terrible work ethic and conditions compounded with practices such as split shifts, & if I was asked to work split shifts I would ask the boss to go jump.
The advantages of having your own ground handling resources is controlling when to have resources available, and incentives which come with it encouraging staff to stay on long term and loyal, Menzies, Dnata & Swissport have zero to no perks or incentives whatsoever…
Sent from my iPhone using Tapatalk
Prior to covid these ground handlers were operating very successfully across Australia. QF was also a GHA to internationals. Let’s not be cruel - the staff working for these outsourced outfits are inexperienced- they don’t have poor work ethic, they are just short staffed, they work just as hard as any other employee. I fully agree they deserve better conditions and better pay is the only way to overcome the inability to attract staff, and balance our resourcing. But let’s not vilify the individuals working for these organisations, they are the ones showing up to work amongst this mess.
JQ are 100% outsourced by these same providers, and so are VA in many key ports- they aren’t facing these same melt downs. The issue is the ramp up, and attracting staff, QF scheduled against demand not their operational ability to deliver- they got greedy. As I’ve said before (and the BA example) carriers themselves can’t get staff in the door- border closures have crippled the industry. The world is short staffed, and we need to pay more at entry level to get people into many of theses positions.