DalRiada wrote:JAmie2k9 wrote:EISG1129 wrote:Just to add to EI320's observations regarding recent LH flights into/out of DUB. I was on the LH983 to FRA this morning at 05:55. I received a quite courteous email from LH on Thursday, indicating there have been delays in some areas of Dublin Airport recently, stating bag drop will be open from 2.30am and that they looked forward to welcoming me even at such an early hour. I arrived at 2.30am, was asked which airline I was flying with and if I had a bag to drop off, before being permitted straight into the building. FR passengers with bags to drop off appeared to be getting asked to queue in covered barriered lanes outside the building.
I joined the LH queue at the check in desks at area 9. It took until 4.30am to drop off the check in bag. A staff member from the handling agent didn't surface until 3.15am and opened up the business class desk, before then being joined by 2 colleagues a while later. The 4 machines for self service tagging of bags were activated at 3.15am but kept acting up and rejecting bags so people had to join the queue to see a person.
From a customer perspective, it's not unreasonable that if LH send an email saying that desks will open at 2.30am that their handling agent actually open them then, and that it's not 3.15am when a staff member opens a desk. The flight was full so sufficient desks should be opened.
Perhaps it's indicative of the handling agent having insufficient staff at the moment or a particularly high absence rate, I can only speculate in that regard. However, if it had been my first time flying with LH, it would not have been a good first impression of the airline to be asked to show up at 2.30am, only to be left standing there until 3.15am without explanation before somebody came out and opened a desk, and for it to take 2 hours to drop off a bag.
T1 security, while busy, was moving. I was through in 25 minutes. Staff were proactive in reminding people to get liquids out of bags, use multiple trays if necessary and were impeccably polite.
Not sure the handling agent is at fault here...
Check-in from 03:15 opened on time and showing up at 02.30 goes against daa advise. Had LH asked for 02:30 they woud probally get it as LH would be one of there largest clients even with staffing issues.
If your airline instructs you to turn up at 02:30 then the least you can expect is that their handling agents are ready to go at 02.30.
LH probably asked daa for dispensation for their pax seeing as they were let into the terminal that early whereas FR pax were asked to wait outside.
Not disagreeing but its always opened at 03:15. Its poor communication from LH and they should review the advise.
You were let into the airport because it was close to opening.