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777ER
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Australian Aviation Thread - September 2022

Wed Aug 31, 2022 12:01 pm

Welcome to the September 2022 edition of the Australian Aviation Thread

viewtopic.php?f=3&t=1475373 link to August 2022.

Continue the discussion here.
 
ben175
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Re: Australian Aviation Thread - September 2022

Wed Aug 31, 2022 12:40 pm

Purely anecdotal, but I flew two flights this week with QF and both flights pushed back early - a first for my travels since 2019. Hopefully a sign that things may be on the mend… or maybe I just got lucky!
 
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ClassicLover
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Re: Australian Aviation Thread - September 2022

Wed Aug 31, 2022 1:39 pm

Sydscott wrote:
My understanding is that all of the A380's now coming out of VCV are having their heavy maintenance check done along with being refurbished etc in AUH. That's why it's taking literally months from when they fly out of storage to when they are able to re-enter the QF fleet. AUH looks to be only doing 2 at a time as well. So I'd expect, at most, another 1 or 2 A380's to be back in QF service this year and the rest to slowly re-join the fleet next year. (So Max of 6 or 7 QF A380's by year end the rest re-delivered over the 2023 as they come out of maintenance and refurb) Then they have the crewing issues on top of that.


Yes, it's definitely a slow process. It is why hardly any airlines have refurbished their A380s. It takes a long time and costs a lot of money to do it. I can't really think of any other airline that has done it actually, off the top of my head.

There are also crewing issues? What are these?

ZK-NBT wrote:
I’m going off what they said at the results, though yes given how long it takes per aircraft, it’s probably 4-5 months from when reactivation at VCV gets underway, gear swing at LAX? Then flown to AUH for heavy maintenance and refitting.


Yes, they have to be checked in LAX first, then flown out from there.
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Wed Aug 31, 2022 11:44 pm

Yes, it's definitely a slow process. It is why hardly any airlines have refurbished their A380s. It takes a long time and costs a lot of money to do it. I can't really think of any other airline that has done it actually, off the top of my head.

There are also crewing issues? What are these?


SQ has refurbished their A380s with new Business Class and First Class products as well as the installation of the Premium Economy cabin. SQ probably has an advantage in this area as it can do a lot of these mods in-house whereas QF has to outsource this.

There are crewing issues in that a lot of the most senior A380 pilots took redundancy at the start of the pandemic. Obviously, flying internationally as a QF pilot remains a prestigious career so it will eventually be overcome but it takes time. At the same time, many cabin crew haven't returned and have probably found better paying and more lifestyle friendly careers. Qantas is not alone in this.
 
tsurumaru
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 10:13 am

Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.
 
Frode789
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 11:30 am

ClassicLover wrote:
Yes, it's definitely a slow process. It is why hardly any airlines have refurbished their A380s. It takes a long time and costs a lot of money to do it. I can't really think of any other airline that has done it actually, off the top of my head.


SQ have.
EK will this winter. (though this one is very special, as they do everything in house)
BA will refurb all A380s in 2023-2025.
 
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qf789
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 1:35 pm

From 15 Dec 22 Emirates will offer premium economy on all flights

MEL to see premium economy from 1 Feb 22 on EK406/407

https://www.emirates.com/media-centre/e ... -december/
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 10:29 pm

qf789 wrote:
From 15 Dec 22 Emirates will offer premium economy on all flights
....from Sydney
 
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angusjt
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 10:53 pm

Is Jetstar down a 787? I noticed a cancelled SYD-DPS flight yesterday, and another SYD-DPS flight had a 1000-prefix which I assume is operating in place of a flight cancelled earlier in the week.

My flight to HNL was pushed back to a 1pm departure today as opposed to a 4:30pm departure yesterday, not told until after 4:30 yesterday but no plane was ever at the gate.
 
smi0006
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Re: Australian Aviation Thread - September 2022

Thu Sep 01, 2022 11:06 pm

angusjt wrote:
Is Jetstar down a 787? I noticed a cancelled SYD-DPS flight yesterday, and another SYD-DPS flight had a 1000-prefix which I assume is operating in place of a flight cancelled earlier in the week.

My flight to HNL was pushed back to a 1pm departure today as opposed to a 4:30pm departure yesterday, not told until after 4:30 yesterday but no plane was ever at the gate.


I believe the one that got struck by lightening still isn’t back in service. Heard it’s in the QF hangars with Boeing still working on it. So probs stretched pretty thin!

Bring on more 321LR! When is the next due? Or is there a delivery schedule?
 
Kent350787
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Re: Australian Aviation Thread - September 2022

Fri Sep 02, 2022 12:16 am

smi0006 wrote:
angusjt wrote:
Is Jetstar down a 787? I noticed a cancelled SYD-DPS flight yesterday, and another SYD-DPS flight had a 1000-prefix which I assume is operating in place of a flight cancelled earlier in the week.

My flight to HNL was pushed back to a 1pm departure today as opposed to a 4:30pm departure yesterday, not told until after 4:30 yesterday but no plane was ever at the gate.


I believe the one that got struck by lightening still isn’t back in service. Heard it’s in the QF hangars with Boeing still working on it. So probs stretched pretty thin!

Bring on more 321LR! When is the next due? Or is there a delivery schedule?


There is currently a JQ 788 at a cargo gate with the port engine cowl open being worked on.
 
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qf789
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Re: Australian Aviation Thread - September 2022

Fri Sep 02, 2022 1:25 am

Qantas 787-9 VH-ZNL has ferried VCV-PAE

Image

https://twitter.com/jenschuld/status/15 ... EmIjH2ZR3w
 
Fuling
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Re: Australian Aviation Thread - September 2022

Fri Sep 02, 2022 1:59 am

tullamarine wrote:
qf789 wrote:
From 15 Dec 22 Emirates will offer premium economy on all flights
....from Sydney


And CHC from 26MAR2023. Prices are around $1500AUD rtn.
 
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EK413
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Re: Australian Aviation Thread - September 2022

Fri Sep 02, 2022 2:07 am

Kent350787 wrote:
smi0006 wrote:
angusjt wrote:
Is Jetstar down a 787? I noticed a cancelled SYD-DPS flight yesterday, and another SYD-DPS flight had a 1000-prefix which I assume is operating in place of a flight cancelled earlier in the week.

My flight to HNL was pushed back to a 1pm departure today as opposed to a 4:30pm departure yesterday, not told until after 4:30 yesterday but no plane was ever at the gate.


I believe the one that got struck by lightening still isn’t back in service. Heard it’s in the QF hangars with Boeing still working on it. So probs stretched pretty thin!

Bring on more 321LR! When is the next due? Or is there a delivery schedule?


There is currently a JQ 788 at a cargo gate with the port engine cowl open being worked on.

From what I’ve heard 3 B787’s AOG or under going repairs.

VKL lightening strike, VKB was AOG in MEL, VKJ flaking wing repaint in PUS.


Sent from my iPhone using Tapatalk
 
freshwater
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Re: Australian Aviation Thread - September 2022

Fri Sep 02, 2022 1:11 pm

EK413 wrote:
Kent350787 wrote:
smi0006 wrote:

I believe the one that got struck by lightening still isn’t back in service. Heard it’s in the QF hangars with Boeing still working on it. So probs stretched pretty thin!

Bring on more 321LR! When is the next due? Or is there a delivery schedule?


There is currently a JQ 788 at a cargo gate with the port engine cowl open being worked on.

From what I’ve heard 3 B787’s AOG or under going repairs.

VKL lightening strike, VKB was AOG in MEL, VKJ flaking wing repaint in PUS.


Sent from my iPhone using Tapatalk


That's a significant amount of frames to be down, though the reduced Japan flying would lessen the impact on network capacity. I wonder when we'll find out what is happening to the 787 fleet in the longer term?
 
grh
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Re: Australian Aviation Thread - September 2022

Sat Sep 03, 2022 12:40 am

The Qantas story will air on 4Corners next Monday night
 
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LamboAston
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Re: Australian Aviation Thread - September 2022

Sat Sep 03, 2022 7:55 am

tsurumaru wrote:
Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.

What's the flight time?
 
Obzerva
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Re: Australian Aviation Thread - September 2022

Sat Sep 03, 2022 8:27 am

tsurumaru wrote:
Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.


MH is back to double daily by then, so for their sake hope the VFR demand at the time of year is strong enough for them.
 
IndianicWorld
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Re: Australian Aviation Thread - September 2022

Sat Sep 03, 2022 8:38 am

Obzerva wrote:
tsurumaru wrote:
Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.


MH is back to double daily by then, so for their sake hope the VFR demand at the time of year is strong enough for them.


Add in D7 coming back onto the KUL-MEL by then also, and things will be very competitive.
 
A350OZ
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Re: Australian Aviation Thread - September 2022

Sat Sep 03, 2022 11:33 am

LamboAston wrote:
tsurumaru wrote:
Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.

What's the flight time?


Given the flight times looks like 7h55m and 8h35m, respectively. That’s a hell of a journey on a 737! Flown MEL-KUL plenty of times and wouldn’t want to do it on a narrowbody, at least not in Y.
 
NZ516
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 12:52 am

Qantas makes changes to their Samoa service with a new flight numbers. Also it is running twice weekly.

https://www.aeroroutes.com/eng/220902-qfnw22apw
 
eamondzhang
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 3:15 am

NZ516 wrote:
Qantas makes changes to their Samoa service with a new flight numbers. Also it is running twice weekly.

https://www.aeroroutes.com/eng/220902-qfnw22apw

That'd be more feasible. I bet few would like the idea of spending a whole week in Samoa because of the number of flights available, especially now that the flight starts selling to general public.

Michael
 
zkncj
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 5:09 am

A350OZ wrote:
LamboAston wrote:
tsurumaru wrote:
Batik Air Malaysia have quietly opened bookings for nonstop Melbourne-KL flights, to commence 06/12 (ex-Malaysia). The flights will be operated with the 737 MAX 8, as follows:

KUL-MEL
OD173 0910-2005 Days 1/3/5/7
OD175 1925-0620 Days 2/4/6
MEL-KUL
OD176 0720-1255 Days 1/3/5/7
OD174 2105-0240 Days 3/5/7

No announcement has been made, and at this stage flights are only loaded until February, so further changes are highly possible. If this does come to fruition however, it will be the longest scheduled 737 MAX flight anywhere in the world.

What's the flight time?


Given the flight times looks like 7h55m and 8h35m, respectively. That’s a hell of a journey on a 737! Flown MEL-KUL plenty of times and wouldn’t want to do it on a narrowbody, at least not in Y.


Ouch 8hrs in an 737, do you get a free massage upon arrival in KUL?

Hate to see that line down the isle, for the pre landing bathroom rush.
 
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SCFlyer
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 6:43 am

Ex - PH-BGR. flying under lessor registration of OE-IBZ has landed in Seletar, assumably on it's way on delivery to VA in MEL or BNE.

https://www.flightradar24.com/data/aircraft/oe-ibz
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 7:43 am

SCFlyer wrote:
Ex - PH-BGR. flying under lessor registration of OE-IBZ has landed in Seletar, assumably on it's way on delivery to VA in MEL or BNE.

https://www.flightradar24.com/data/aircraft/oe-ibz

I wonder if it goes to BNE first or straight to TSV for a repaint. I assume the seats may just get new covers as it was effectively all-economy when I operating for KL.
 
grh
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 11:52 pm

Won't arrive in OZ until October.

Needs maintenance, cabin refit and paint in XSP.
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 11:53 pm

Lots of coverage on Melbourne radio this morning about delays for JQ pax stuck in DPS probably due to the 3 currently grounded 788s. Some pax have been told it may be a week before JQ can get them home and, even then, there are no guarantees flights they are rebooked on will happen. 1 person who was originally to come home on Friday was rebooked for next Friday but due to uncertainty booked his family home on VA on Thursday night at $900p.p.

It seems to be a bit of a mess; I can't help thinking QF are going to have to step in with some A330s to bring these stranded people home.
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Sun Sep 04, 2022 11:54 pm

grh wrote:
Won't arrive in OZ until October.

Needs maintenance, cabin refit and paint in XSP.

I assume that will mean it will position to PER directly when work at XSP is complete rather than MEL or BNE.
 
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angusjt
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 12:44 am

tullamarine wrote:
Lots of coverage on Melbourne radio this morning about delays for JQ pax stuck in DPS probably due to the 3 currently grounded 788s. Some pax have been told it may be a week before JQ can get them home and, even then, there are no guarantees flights they are rebooked on will happen. 1 person who was originally to come home on Friday was rebooked for next Friday but due to uncertainty booked his family home on VA on Thursday night at $900p.p.

It seems to be a bit of a mess; I can't help thinking QF are going to have to step in with some A330s to bring these stranded people home.


I'm in HNL at the moment, flight up with Jetstar on Friday was delayed basically an entire day, no plane was ever at the gate so my assumption is that they must have known it wasn't going to take-off for a while. Communication from airline or airport staff was absent until well after the original departure time had passed, the airport departure boards, nor the jetstar app could consistently display when the flight would actually leave, only when another flight was done boarding did anybody come to tell us our flight was delayed for a day and tell us to go home.

The whole experience was probably the worst I've had with any airline, I've had lengthy delays, cancellations and even diversions with Qantas & Virgin before, we were always kept in the loop re: possible options and help desks was always available.

I'm due to fly back tommorrow but was emailed earlier today saying my flight due to leave at 8:30am has been delayed until... 8:30am? FR24 shows JQ3 (which will ultimately be my flight back) not departing SYD until 8pm this evening, until it's in the air my assumption will be that I'm spending another day here.

Surely there's a way to get a few a320s doing SYD/MEL-DRW-DPS in a similar manner to VA in order to free up a 787?
 
jrfspa320
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 1:03 am

In dps atm, JQ has been a disaster, flight cancelled both ways, the 787 schedule has collapsed, thousands (probably 10s of by now) left trying to get home
I’d be surprised if the consular hasn’t got involved.
 
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SCFlyer
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 1:04 am

angusjt wrote:
tullamarine wrote:
Lots of coverage on Melbourne radio this morning about delays for JQ pax stuck in DPS probably due to the 3 currently grounded 788s. Some pax have been told it may be a week before JQ can get them home and, even then, there are no guarantees flights they are rebooked on will happen. 1 person who was originally to come home on Friday was rebooked for next Friday but due to uncertainty booked his family home on VA on Thursday night at $900p.p.

It seems to be a bit of a mess; I can't help thinking QF are going to have to step in with some A330s to bring these stranded people home.


I'm in HNL at the moment, flight up with Jetstar on Friday was delayed basically an entire day, no plane was ever at the gate so my assumption is that they must have known it wasn't going to take-off for a while. Communication from airline or airport staff was absent until well after the original departure time had passed, the airport departure boards, nor the jetstar app could consistently display when the flight would actually leave, only when another flight was done boarding did anybody come to tell us our flight was delayed for a day and tell us to go home.

The whole experience was probably the worst I've had with any airline, I've had lengthy delays, cancellations and even diversions with Qantas & Virgin before, we were always kept in the loop re: possible options and help desks was always available.

I'm due to fly back tommorrow but was emailed earlier today saying my flight due to leave at 8:30am has been delayed until... 8:30am? FR24 shows JQ3 (which will ultimately be my flight back) not departing SYD until 8pm this evening, until it's in the air my assumption will be that I'm spending another day here.

Surely there's a way to get a few a320s doing SYD/MEL-DRW-DPS in a similar manner to VA in order to free up a 787?


IIRC most 787s will be on long haul (some doing jobs where the A380s were doing pre-pandemic), I'd guess they'd be more likely looking at trying to free up an A330 or two somewhat.
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 1:48 am

jrfspa320 wrote:
In dps atm, JQ has been a disaster, flight cancelled both ways, the 787 schedule has collapsed, thousands (probably 10s of by now) left trying to get home
I’d be surprised if the consular hasn’t got involved.

Only 2 weeks until school holidays. If JQ hasn't got the 787 fleet sorted by then, it will be a complete cluster-youknowwhat. I imagine they are holding bookings for full 787s to DPS, HNL,SGN, SIN and HKT. With a busy domestic period also, I imagine QF won't be able to back up with A330s over school holidays even if they wanted to.
 
Fuling
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 2:06 am

News about passengers stuck in NRT due to the JQ issues too. Due to Japan's border restrictions, several passengers couldn't leave the terminal for 24 hours. And the NRT T3 where JQ operates is basically just a large shed. Would not have been a fun day!

https://www.sbs.com.au/news/article/we- ... /tr86u5moh
 
jrfspa320
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 2:14 am

Dps jq cancellations hitting the media - 4000 stranded with no flights available
 
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qf789
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 2:20 am

angusjt wrote:
tullamarine wrote:
Lots of coverage on Melbourne radio this morning about delays for JQ pax stuck in DPS probably due to the 3 currently grounded 788s. Some pax have been told it may be a week before JQ can get them home and, even then, there are no guarantees flights they are rebooked on will happen. 1 person who was originally to come home on Friday was rebooked for next Friday but due to uncertainty booked his family home on VA on Thursday night at $900p.p.

It seems to be a bit of a mess; I can't help thinking QF are going to have to step in with some A330s to bring these stranded people home.


I'm in HNL at the moment, flight up with Jetstar on Friday was delayed basically an entire day, no plane was ever at the gate so my assumption is that they must have known it wasn't going to take-off for a while. Communication from airline or airport staff was absent until well after the original departure time had passed, the airport departure boards, nor the jetstar app could consistently display when the flight would actually leave, only when another flight was done boarding did anybody come to tell us our flight was delayed for a day and tell us to go home.

The whole experience was probably the worst I've had with any airline, I've had lengthy delays, cancellations and even diversions with Qantas & Virgin before, we were always kept in the loop re: possible options and help desks was always available.

I'm due to fly back tommorrow but was emailed earlier today saying my flight due to leave at 8:30am has been delayed until... 8:30am? FR24 shows JQ3 (which will ultimately be my flight back) not departing SYD until 8pm this evening, until it's in the air my assumption will be that I'm spending another day here.

Surely there's a way to get a few a320s doing SYD/MEL-DRW-DPS in a similar manner to VA in order to free up a 787?


There is currently a QF A333 returning from HNL as QF6404 after operating QF6403 to HNL, looking at the schedule time from SYD it’s the same as JQ3 so seems that may be a recovery flight
 
tullamarine
Posts: 3500
Joined: Thu Aug 05, 1999 1:14 pm

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 2:29 am

qf789 wrote:
angusjt wrote:
tullamarine wrote:
Lots of coverage on Melbourne radio this morning about delays for JQ pax stuck in DPS probably due to the 3 currently grounded 788s. Some pax have been told it may be a week before JQ can get them home and, even then, there are no guarantees flights they are rebooked on will happen. 1 person who was originally to come home on Friday was rebooked for next Friday but due to uncertainty booked his family home on VA on Thursday night at $900p.p.

It seems to be a bit of a mess; I can't help thinking QF are going to have to step in with some A330s to bring these stranded people home.


I'm in HNL at the moment, flight up with Jetstar on Friday was delayed basically an entire day, no plane was ever at the gate so my assumption is that they must have known it wasn't going to take-off for a while. Communication from airline or airport staff was absent until well after the original departure time had passed, the airport departure boards, nor the jetstar app could consistently display when the flight would actually leave, only when another flight was done boarding did anybody come to tell us our flight was delayed for a day and tell us to go home.

The whole experience was probably the worst I've had with any airline, I've had lengthy delays, cancellations and even diversions with Qantas & Virgin before, we were always kept in the loop re: possible options and help desks was always available.

I'm due to fly back tommorrow but was emailed earlier today saying my flight due to leave at 8:30am has been delayed until... 8:30am? FR24 shows JQ3 (which will ultimately be my flight back) not departing SYD until 8pm this evening, until it's in the air my assumption will be that I'm spending another day here.

Surely there's a way to get a few a320s doing SYD/MEL-DRW-DPS in a similar manner to VA in order to free up a 787?


There is currently a QF A333 returning from HNL as QF6404 after operating QF6403 to HNL, looking at the schedule time from SYD it’s the same as JQ3 so seems that may be a recovery flight

QF/JQ may want to get their comms sorted out and let the people stuck in Bali what the plans are for them. The current situation is a shambles. Person on radio who managed to get a flight home from DPS with VA was told by JQ that they were now ineligible for refund as they have cancelled their booking. Strangely the release from JQ says he should get a future flight credit.....whatever that is worth!!

There is mounting pressure for Australian Government to follow lead of EU and legislate guaranteed compensation for pax who suffer delays and cancellations. QF is understandably against this but their current performance doesn't help their arguments.
 
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angusjt
Posts: 269
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 3:24 am

tullamarine wrote:
qf789 wrote:
angusjt wrote:

I'm in HNL at the moment, flight up with Jetstar on Friday was delayed basically an entire day, no plane was ever at the gate so my assumption is that they must have known it wasn't going to take-off for a while. Communication from airline or airport staff was absent until well after the original departure time had passed, the airport departure boards, nor the jetstar app could consistently display when the flight would actually leave, only when another flight was done boarding did anybody come to tell us our flight was delayed for a day and tell us to go home.

The whole experience was probably the worst I've had with any airline, I've had lengthy delays, cancellations and even diversions with Qantas & Virgin before, we were always kept in the loop re: possible options and help desks was always available.

I'm due to fly back tommorrow but was emailed earlier today saying my flight due to leave at 8:30am has been delayed until... 8:30am? FR24 shows JQ3 (which will ultimately be my flight back) not departing SYD until 8pm this evening, until it's in the air my assumption will be that I'm spending another day here.

Surely there's a way to get a few a320s doing SYD/MEL-DRW-DPS in a similar manner to VA in order to free up a 787?


There is currently a QF A333 returning from HNL as QF6404 after operating QF6403 to HNL, looking at the schedule time from SYD it’s the same as JQ3 so seems that may be a recovery flight

QF/JQ may want to get their comms sorted out and let the people stuck in Bali what the plans are for them. The current situation is a shambles. Person on radio who managed to get a flight home from DPS with VA was told by JQ that they were now ineligible for refund as they have cancelled their booking. Strangely the release from JQ says he should get a future flight credit.....whatever that is worth!!

There is mounting pressure for Australian Government to follow lead of EU and legislate guaranteed compensation for pax who suffer delays and cancellations. QF is understandably against this but their current performance doesn't help their arguments.


I recieved an email from Jetstar saying my flight had been delayed 24 hours (didn't notice it until re-reading it), now leaving on the 6th of September as opposed to the 5th, but the Jetstar app & website still say it's departing at 8:30am on the 5th of September - all the whilst JQ3 according to FR24 (the inbound plane) is listed as having a 3.5 hour delay, which would get it to HNL at 9:30am, an hour after JQ4 is scheduled to leave on FR24 and my Jetstar booking

I tried calling JQ but they never addressed my concerns re the email, only regurgitating what's listed on the Jetstar app, saying JQ4 will leave on Monday the 5th of September at 8:30am.

Contradicting Information all round, not sure who to believe! I do hope the documentary due to be released tonight leads to significant change in the QantasGroup structure, if this fiasco continues into the school holidays nobody will want to touch them for Summer.
 
IndianicWorld
Posts: 3550
Joined: Mon Jun 04, 2001 11:32 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 3:36 am

Yeah no surprise that QF would be against the idea legislated compensation, but things need to improve and fast.

What has occurred to JQ’s 787 fleet may well be something that was harder to plan for, but the way QF Group manages its fleet seems to leave very little slack to recover from aircraft issues. It’s a fine line obviously to ensure that assets are used efficiently, but the damage this does to the brand and customer trust is very high also.

I am sure there are some very hard conversations being had right now in Collingwood and Mascot though.
 
tullamarine
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 4:00 am

IndianicWorld wrote:
Yeah no surprise that QF would be against the idea legislated compensation, but things need to improve and fast.

What has occurred to JQ’s 787 fleet may well be something that was harder to plan for, but the way QF Group manages its fleet seems to leave very little slack to recover from aircraft issues. It’s a fine line obviously to ensure that assets are used efficiently, but the damage this does to the brand and customer trust is very high also.

I am sure there are some very hard conversations being had right now in Collingwood and Mascot though.

Yes, stuff-ups and breakdowns happen. What is unforgivable is the communication or lack of it. That is unacceptable and could be addressed immediately. Even if you haven't got good news actually contacting affected customers would at least show then that they haven't been forgotten. Instead, Jetstar issues a banal press statement that says nothing and just displays a complete lack of empathy.
 
jrfspa320
Posts: 885
Joined: Fri Sep 16, 2005 12:18 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 4:19 am

tullamarine wrote:
IndianicWorld wrote:
Yeah no surprise that QF would be against the idea legislated compensation, but things need to improve and fast.

What has occurred to JQ’s 787 fleet may well be something that was harder to plan for, but the way QF Group manages its fleet seems to leave very little slack to recover from aircraft issues. It’s a fine line obviously to ensure that assets are used efficiently, but the damage this does to the brand and customer trust is very high also.

I am sure there are some very hard conversations being had right now in Collingwood and Mascot though.

Yes, stuff-ups and breakdowns happen. What is unforgivable is the communication or lack of it. That is unacceptable and could be addressed immediately. Even if you haven't got good news actually contacting affected customers would at least show then that they haven't been forgotten. Instead, Jetstar issues a banal press statement that says nothing and just displays a complete lack of empathy.


Indeed the scenes at DPS and no doubt other places are terrible - just abandoned by JQ - no one knows what flights will operate over the coming days, all are being canned at the last minute.

If this was Europe there would be huge compo and charter rescue flights being organised
 
IndianicWorld
Posts: 3550
Joined: Mon Jun 04, 2001 11:32 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 4:46 am

jrfspa320 wrote:
tullamarine wrote:
IndianicWorld wrote:
Yeah no surprise that QF would be against the idea legislated compensation, but things need to improve and fast.

What has occurred to JQ’s 787 fleet may well be something that was harder to plan for, but the way QF Group manages its fleet seems to leave very little slack to recover from aircraft issues. It’s a fine line obviously to ensure that assets are used efficiently, but the damage this does to the brand and customer trust is very high also.

I am sure there are some very hard conversations being had right now in Collingwood and Mascot though.

Yes, stuff-ups and breakdowns happen. What is unforgivable is the communication or lack of it. That is unacceptable and could be addressed immediately. Even if you haven't got good news actually contacting affected customers would at least show then that they haven't been forgotten. Instead, Jetstar issues a banal press statement that says nothing and just displays a complete lack of empathy.


Indeed the scenes at DPS and no doubt other places are terrible - just abandoned by JQ - no one knows what flights will operate over the coming days, all are being canned at the last minute.

If this was Europe there would be huge compo and charter rescue flights being organised


The issue may well be that QF/JQ did not have enough planes available to actually communicate much, which really does go to show their recovery planning needs urgent work.

Agree that any communication is better than nothing at all though, to help to assure passengers of the steps underway.
 
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qf789
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Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 4:58 am

IndianicWorld wrote:
jrfspa320 wrote:
tullamarine wrote:
Yes, stuff-ups and breakdowns happen. What is unforgivable is the communication or lack of it. That is unacceptable and could be addressed immediately. Even if you haven't got good news actually contacting affected customers would at least show then that they haven't been forgotten. Instead, Jetstar issues a banal press statement that says nothing and just displays a complete lack of empathy.


Indeed the scenes at DPS and no doubt other places are terrible - just abandoned by JQ - no one knows what flights will operate over the coming days, all are being canned at the last minute.

If this was Europe there would be huge compo and charter rescue flights being organised


The issue may well be that QF/JQ did not have enough planes available to actually communicate much, which really does go to show their recovery planning needs urgent work.

Agree that any communication is better than nothing at all though, to help to assure passengers of the steps underway.


I dont think it is an aircraft issue, more likely a crewing issue. Qantas has plenty of flexibility its A330 fleet at the moment. EBA for example operated a return sector to AKL yesterday, that was the only flight it has performed all week, there were at least 5 A330's not fly on Saturday and there have been other days were A330's have only performed one domestic sector, one example of an A330 doing 1 1.5 hr flight from MEL-SYD, in the end I dont think any excuse offered about aircraft availability is going to cut it. Agree some sort of compensation needs to be implemented like what happens in Europe, the only way for them to be more accountable is if it hits them financially
 
IndianicWorld
Posts: 3550
Joined: Mon Jun 04, 2001 11:32 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 5:06 am

Very good point about crewing. If they can’t crew their schedule, and any events like this are also factored in, they seriously do need to re-evaluate their operations at this point.

Other carriers have had make scheduling changes across the world, so although it’s great to try and show a positive outlook, sometimes they do need to look at what is feasible based on resourcing.

By trying to maximise every possible opportunity to get back to a stronger path, they are ultimately impacting their brand in the process.

We could look at this as an isolated event, but lately it seems to be something that needs some serious work to rebuild trust.
 
tullamarine
Posts: 3500
Joined: Thu Aug 05, 1999 1:14 pm

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 5:17 am

IndianicWorld wrote:
Very good point about crewing. If they can’t crew their schedule, and any events like this are also factored in, they seriously do need to re-evaluate their operations at this point.

Other carriers have had make scheduling changes across the world, so although it’s great to try and show a positive outlook, sometimes they do need to look at what is feasible based on resourcing.

By trying to maximise every possible opportunity to get back to a stronger path, they are ultimately impacting their brand in the process.

We could look at this as an isolated event, but lately it seems to be something that needs some serious work to rebuild trust.

The sad part is people generally expect Jetstar to be ordinary and they rarely disappoint in that regard. What is worse is that this lack of service has seeped into the mainline operation which I'm sure will be the subject of tonight's 4 Corners episode.

AJ has been a success at QF but maybe his time has run and a new leader is required to rebuild the trust between the business, its staff and its customers. Currently, the only response seems to be arrogant denials that there is a problem which just isn't cutting it any more. School holidays are less than a fortnight away and QF cannot afford a repeat of the chaos we saw at the end of June. Already there is a stop-work of the ground handlers next Monday; if this drags on, it doesn't look promising.
 
jrfspa320
Posts: 885
Joined: Fri Sep 16, 2005 12:18 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 5:18 am

Crew seems to be a big part of it, not one QF service has been upgraded to an A330 to try and get more people home
 
A350OZ
Posts: 247
Joined: Thu Nov 30, 2017 9:20 pm

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 7:07 am

Just saw FR24 showing JQ1035 A320 about to leave MEL for DPS. But the later regular 788 JQ35 has been canned.
 
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QuayWeeAir
Posts: 48
Joined: Sun Jul 09, 2017 12:21 pm

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 7:27 am

Just got off QF12 LAXSYD this morning and was surprised that their was no moving map via the IFE on the A380... is this a new thing?
 
qf2048
Posts: 219
Joined: Sat Apr 09, 2016 3:16 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 8:01 am

QuayWeeAir wrote:
Just got off QF12 LAXSYD this morning and was surprised that their was no moving map via the IFE on the A380... is this a new thing?


I had the same thing a couple of weeks ago on QF 1 to SIN. It was working on the return QF 2. Think they were having trouble with the IFE on that aircraft. They crew reset it at one point as other passengers were having issues with movies or what ever they were watching. It still didn't make the map work.
I just used google maps to see where we were. It takes a bit but the GPS in your phone does find you. Do this all the time on Dash 8 aircraft.
 
zkncj
Posts: 4749
Joined: Wed Nov 09, 2005 4:57 pm

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 8:02 am

I flew DPS-BNE about 3 weeks ago, the flight was around 7hrs late an the communications were a complete mess until we were onboard.

Turns out that the aircraft left MEL, a couple hours late. Which meant by the time if arrived in DPS it would be too late to make into arrive into BNE before 1am when customs closes and doesn’t reopen until 4:30am!

It was a complete joke, JQ text us one new departure time with a text saying check-in now closes at 4:50pm, with a 6pm departure. Get tot get to check-in and get told that the flight is now 9:30pm.

But then it got changed back to 6pm on the Jetstar website, then 8pm and then 9pm etc.
 
qf2048
Posts: 219
Joined: Sat Apr 09, 2016 3:16 am

Re: Australian Aviation Thread - September 2022

Mon Sep 05, 2022 8:22 am

Maybe QF need to wet lease some aircraft and crew off one of their partners like EK or CX to fill a few of these gaps? Sure they have planes not flying?

Remember a few years ago with the volcanic ash QF were sending 744's into DPS to get QF and JQ pax out. Obviously they can't do that anymore.
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