Bongodog1964 wrote:Jomar777 wrote:From my side (some might have already been mentioned but it might be useful as a summarize):
1) Stand-by Tickets: soo normal in US but it is very rare in Europe. I just saw one case last month when travelling with ITA - saw a group with standby tickets at check-in desk being given instructions (nothing bad). I might be a bit dumb but I do not get the reason to sell those to ordinary people other than airline employees;
2) Customer Services: You might have 24/7 in Europe but they take ages to pick up the phone, are sometimes rude, level of English is not great and they will struggle to offer solutions. I once flew UA from LHR to GRU and had an issue with my LHR Flight to ORD. UA's European Customer service was hopeless and wanted me to go a day later. Rang UA's US Customer Service and 15 minutes down the call, I've had a better connection with AC and a Canadian VISA to boot. AND the advisor even offered me an AA ticket if I did not like my AC connection;
3) Local Connections: Maybe because of the size of the countries, you never need to pick up your luggage and re-connect when arriving in a Country in Europe. Some years ago, flew LHR to LED via SVO and my luggage went straight through. All the time I had to connect in the US, I needed to allow extra time in conneciton to clear customs and pick up my luggage and re-check it again.
4) Airport Experience: In Europe, you seem to pass security and land straight in a Shopping Centre . You might as well go to the airport only with your Passport and buy your clothes, luggage, accessories all there (for a price, of course). In US, mostly a couple of cafeterias and bars. So, Europe = you might be too busy and forget your flight. In US = you might be too bored and sleep through the flight calls
5) Cabin Crew: With the exception of Air France. European Cabin Crew are way too uptight and mechanically efficient. They tend to demand simpathy and appreciation from the passengers but give very little in return. Also, Common Sense seems to always be missing. The only way to avoid this, is if you speak the Airline Language (German for Lufthansa, Spanish for Iberia, etc.). Personally, KLM you wonder if their dutch airhostess sometimes have an extra "metal accessory" on their shoes - you wouldn't like to bein the wrong side of an argument with them. US Cabin Crew (at least all the ones I had on my flights) seem more relaxed and accommodating. You flash a smile and are not a troublesome passenger, you will have a great flight. Same applies for AC.
6) Food: European varies from inexistent (short flights. Reasonable since most of passengers arrive early and are too shop ladden and have stopped at one of the airport fares anyway) to quite gourmet. Whatever you get. it seems quite tasty. US: I've once got a pizza slice on AA which nearly burn a hole through my stomach. I have not been catered decently on a US airline flight in any of my journeys (AA, DL and UA).
7) Immigration: US: if you have the right documents, ESTA, etc. is straight forward with maybe you leaving your digitals with the officer which will tend to be a quite or sociable (never rude) one. In EU, loads of electronic gates that seem to work for nobody or are way too slow and not enough officers to see you if you cannot use/had trouble with the e-gates. Tend to be agreeable but too patronizing.
8) Airport Staff: US = customer services mind personnel that when stroppy and unhelpful you clearly see that it is an exception and can be complained about. EU (UK mainly) = they do not give a **** about you and will heard you like cattle when needed. Seem not to care about passengers and see as if they are doing a favour for just bing there.
9) Luggage Pick up - EU: It does not matter if your luggage is security tagged or not. It will come when they come in the middle of the others. IF they come in some cases. Might take a while. US: So far, luggage tends to come quicker and, if priority tagged they WILL come first.
10) Luggage Security: EU - You might as well use the many shrinkage companies at the airport and use a padlock that will not open for their dear life. US: You may very likely lose money on the shrink or on padlocks as such. Your better investment is on a 4 Digit TSA Padlock approved if you love your luggage and contents. MIne has been opened twice with the famous note left. Glad someone gave me this advice.
11) Taxis: US Got too much lugagge. Do not want the car hire neither have anyone to pick you? No worries. Plenty of taxis and they are reasonably priced. EU: If you do not have anyone to pick you or a rental, you will pay dearly for the taxi and sometimes find taxists that do not want to take you where you want to go (too much luggage, traffic, etc.). UK = No pre-booked taxi (UBER), no rental or someone to pick you up? YOU ARE DONE. UBER, by the way, can be as much as GBP 80.00 on a ride to London Z4.
To my mind you are looking at this from a US perspective, as a UK citizen, I find US immigration painful to say the least, long lines ridiculously slow progress followed by big time sarcasm at best from the immigration officer.
Airport staff particularly bag drop/check in can be variable in Europe, in the US definitely expect to be treated like something that has been trodden on.
No one yet has mentioned duty free, in the rest of the World, you buy your goods and take it with you, in the US its delivered to the jetway and you have to look through the pile to find yours.
I understand your point but I only can pass on what I experienced so far traveling around. (I am a UA and BA Frequent Flyer and also have a Sky Service Account which is used occasionally).
I've never had any issues with US Immigration (I hold a British Passport) so far (touch wood for what you say...). But the UK ones are quite annoying sometimes - when they are THERE. Until I renewed my passport recently, I could not use e-gates because the chip on my passport stopped working and the endless jibes from Immigration about were a killer: "Why don't you use e-gate?? (you explain) / You need to change your passport (explain that you will do it asap) / Why Change??? Your passport is not expiring!!". I've had this dialog more than three times.
Luggage wise, the only issue I've had in the US was once in MIA when flying from LGA. Took ages for the luggage to come but that was because the aircraft door was jammed. In UK, it is a lottery (lost a taxi a couple of times because of demasiated wait).
As for shopping on other non-EU Airports, I did not mention anything since this is a threat to compare EU x US airlines. So I did not mention DXB, DOH, etc. - other airports I tend to use quieta bit.