I mean it's not ideal but it could be worse customer service (aka having to call the call centre 4 times and counting to just get my booking ticketed..) but while not ideal and not an overall long delay, I understand your frustration, been there in similar circumference on Air NZ, main thing is you got there safely in the end
Yes definitely. If anything I’m grateful of the professionalism shown by the staff at the desk that I even want to write in and compliment that it’s the hardworking staff like him who helps keeping business from the customers.
I think people have misinterpreted your "excellent customer service" comment as sarcastic.
I flew out of SYD Monday and T2 was organised chaos... I don't envy the ground staff having to repeat the explanation of single runway ops to a disgruntled public ad nauseum!
I appreciate that you tried to speak up for me so now I feel bad that I was actually being sarcastic. (Sorry and lol)
I didn’t want to explain in details because I wasn’t in the mood but I was given an extra small bag of chocolate biscuits on board so I’m not frustrated anymore. (Not sure if this is the new cabin service standard because everyone got one)
I wasn’t frustrated by the delay, I was frustrated that I was notified my original flight would likely be delayed so I could change to earlier flight to avoid it and when they cancel my flight they won’t let me do anything on the app.
I asked my colleague for a favour so I could leave early to the airport but just when I about to leave I receive a msg from Qantas saying my flight got cancelled and I will be notified for a new flight.
So I tried to change my flight manually on QF app but all it did was letting me checking in to the cancelled flight and saying I can’t select seats unless I speak to staff in the airport.
So at that moment I didn’t even know whether my flight actually got cancelled or not and I don’t wanna risking missing the flight if it didn’t get cancelled so I just left anyway.
Until I arrived at the airport the app just won’t do anything for me and I never received any msg from Qantas regarding the new booked flight.
And when I was in the line boarding the plane I finally got the msg saying they have rebooked me to the flight I’m boarding right now.
It’s really no one’s fault in Qantas, it’s probably just a bug in their system but again I was just frustrated because I feel bad for my colleague and my family for waiting longer in the airport for me if the system was doing what it was supposed to do.
And finally just want to reiterate that I was genuine when I said the staff was being super helpful and professional at the desk as well as the cabin crew on board.