Some people asked me to let them know how it worked out with my MP ticket. Monday I have to either commit to the dates for the vacation at work or lose the time slot. I checked with UA today (Sunday) and even 11 days before the trip Inventory Management has still NOT released one, single MP seat. I don't know how UA thinks people can plan vacations or trips in such a short time. So, UA won. They can try to sell the seat. I did not have much doubt that UA would win.
Is it the end of the world? No! Is it another disappointment in UA? Definitely! This was my first MP ticket request. After having flown over 700,000 miles
( and another worth about 65,000 miles in my desk for the remainder of the year), having been 1 K for at least five years (and Premier Executive before that), after having been told in the 1 K announcement and by the 1 K agents that 1 K will get preference for MP tickets, do I think UA has a deep love for their FF? You answer that question in whatever way you think.
I have requested FF tickets in C and F international from USAirways. The average wait time till it comes through - 5 minutes. UA it has been five months. Will it make me consider in future flights? What would you do?
I tried for MP tickets for August on the same route. Again told no seats have been realeased by Inventory management. Do you think I even pursued it???
One of the big come on's for UA is their Mileage Plus FF program. When you pruchase a ticket from UA they have tons and tons of rules for that ticket. Maybe there is need for regulation of the airlines. Maybe they need to be required to offer MP seats in advance and a certain number. After all we fly them for the FF, and if u can not use them.......
I have met many, many wonderful people flying UA
( and some not so nice). My problem is not with the front line people, but upper management. If management would LISTEN to their people on the front lines the airline would be alot better. They certainly do not listen to the customer. Mr. Goodwin sent a letter around saying that they might fold. He left UA!!!! (with a generous buy out). Can UA go under? WHo would have though Pan Am, TWA, Eastern would.
Until management starts treating their customers in a different way they will continue to lose customers especially their high FF. And don't kid yourself, they have! And when that base goes .........
UA is in financial diffculty. Their "business plan" (???) needs to change. They FIRST need to address the low morale among the employees and then the customers. They are looking for a new leader. Perhaps they should look not at some person with high business experience, but someone in their own organization who understands a word they have lost - SERVICE! UA and Star Alliance offer nothing more ( and at times less) then any other airline or alliance.
Will I fly UA? It has been a very interesting experience. What would you do?
Anyhow I will not be on vacation in Sydney in May, so I can be on here seeing what other experiences people are having wit UA!