" Coming from London, there was room in Upper Class but the agents couldn't/wouldn't upgrade us since we were on regular tickets. I guess I should have used the cheaper nonrev ticket."
No chance of other airlines staff getting an upgrade, even VS
staff are not entitled to Upper until they have done 3 years service and LHR
upgrade people strictly by the book.
"I had a bad experience with them also. They didn't seem to care either.
We flew to Heathrow, but were diverted to Cardiff. The plane slid off the runway and became stuck in the mud. It took over 2 hours to get everyone off the plane. ( a full 747-200 yuck) Then they put us on a bus and drove us to London. That was an all day affair in its self. They took us to Heathrow to collect our bags. (they flew the plane back empty while we were on the bus) It took at least 3 hrs after we got to Heathrow to get our bags. They gave us 5 British Pounds each to get something to eat. That was like a bottle of water and a cracker at airport prices. The entire first day was gone. I was taking my parents to London on their first ever over seas trip. We had tickets to a show, and missed it.
I contacted VS
about it. They never once got back to me about it.
I WILL NEVER FLY WITH THEM AS
A PAYING CUSTOMER AGAIN !!!!!!!!!!"
Why did the a/c divert ?? Sounds like it was due to weather.
How could Virgin predict that you were A. going to divert and B. the a/c would slide off the runway ???. There are no VS
staff at CWL
, so the staff that dealt with you there not only had to deal with a plane load of passengers from an unfamilier airline, but also with an emergency situation caused by the a/c sliding off into the mud. You also cannot be allowed off the a/c in that situation until it has been assesed by the emergency services and all the necessary equipment is in place.
You were put on a bus - well how else are they supposed to get you from CWL
when no other airline flies the route ??? and it would take 2 hours to call crew out on standby to arrive at LHR
, then 3 hours to travel to CWL
, then another 2 hours to prep the a/c and thats if they had a full crew on standby which they don't, so the bus was the only option and the quickest - it's also a standard practice in the UK to do that if an a/c diverts and terminates at an airfield that is not the passengers final destination.
The a/c would have been ferried back empty as there would only be a minimum crew on standby and the origional crew would have been out of duty hours.
You had to wait 3 hours for bags, well if the a/c was in the mud then how were they supposed to unload it until they got it out of the mud ???.
You were given £5, if it was a problem caused by weather you ain't entitled to diddly squat so £5 isn't bad. Also £5 will get you a meal from most of the airport outlets.
So now you will not fly on an airline that caused you a delay through no direct fault of their own !!!. Makes sense.
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"