don't forget, southwest airlines takes better care of their employees, than most other airlines. i believe the banner @ the SWA HR
building is "our employees are #1." consistent profit sharing throughout the ranks. "spirit week." true, the swa employees work very well together! i observe this on a daily basis, not monday nights on A & E's "airline." the team-work is incredible! and yes, i have seen a few of your SWA pilots' helping out rampers during their pre-departure walk-arounds.
on the flip side..
i have never seen one of our AWA pilots' assist us during a quick turn. we have a monthly $50 on-time performance/customer complaint or MBR incentive. pretty sad, huh!? if awa declares a quartely profit, the non-union employees are eligible for 5% profit-sharing. i have also been guilty of the "not my job/problem!" attitude. we have occassional "cook-outs." they consist of grilled hot-dogs, more of a "wienie roast," not a true cook-out.
we, the employees @ AWA are not the top-priority. our passengers are the top priority.
on-time performance is a lot easier, when you deal with legacy 737's. the next-gen 700's back bin is a few feet higher, though (i worked the CO
contract here in PHX
700's, 800's & 900's). in comparison, late-bags or cargo takes an enormous effort with the A319/320 & 757's. latches & outward-opening hydraulic cargo doors. plus, they doors are really far up there! which require a belt-loader. so, in saving money by keeping the 757's around & replacing 737's with A319/320, we deal with in-efficient & time-consuming late bag procedures.
when co-workers try to compare AWA to SWA, i have to chuckle. domestically, SWA operates a highly efficient, on-time and friendly airline. arguments can be made about the lack of food service on SWA. but, none of the US domestic airlines offer food service. yes, they offer "buy on board" options. whether HP
, SWA, US, FRNT, JBLU, etc.. you will be given tiny bags of peanuts or pretzels, if you don't "buy on board." at least, SWA generously offers the nabisco snack packs.
IFE (in-flight entertainment), ours (HP) is so archiac! past dvd release hi-8 movies on patially working LCD
public-displays is a waste of money. jetblue & frontier have the edge, with the live-tv (directv) on p-tv's. alaskan is renting personal entertainment devices on-board. not sure about the other carries, so let us know what they offer for IFE.
as for "cattle-prod" boarding, all airlines do that! the "open seating" only benefits the first letter called in the boarding area. those passengers always snag the first row of seats anyways.
i believe SWA does a great job of providing on-time, affordable, reliable and friendly air service.
jetblue has excellent service as well. they are my top-choice for on-time, affordable, friendly and innovative air service.
frontier is right behind jetblue. they are very similar.
this just means that we @ AWA have some room for improvement. in time, perhaps? at least the fares are reasonable and we are profitable, despite the competition and extremely high fuel costs.
just my opinion and observations.