What made you a "confirmed Song hater"? Are you basing this on a multitude of experiences or one sour one? If I based my impression of JetBlue on my interface with one incredibly rude, crabby and unmotivated cabin crew on a JFK
flight, I would never go back. But I still might. Personally, I have had a multitude of good, reliable, reasonably-friendly experiences with Delta and Song out of JFK
, travelling every week or two. I appreciate the high level of computerization, which allows me to need minimal interaction with any staff until I actually get to the boarding door, and their high level of reliability and professionalism. Sure, I have had a less-than-stellar cabin crew from time to time, but I have also had some stellar ones. You didn't mention Airtran. I have flown them quite a bit, too, and I love the 717 and basically enjoyed my flights on them. I would fly them more regularly if: (1) they didn't share that ridiculous finger at LGA
with a zillion other high-volume airlines which cause constant congestion at the 2-lane TSA
security [unlike the very-quick security at the multi-lane Delta/Northwest terminal at LGA
]; (2) I wasn't ALWAYS profiled by Airtran and therefore delayed because I buy a ticket the same day or day before [which I am not as a Delta FF
]; (3) they allowed same-day online ticket purchase, which means that wouldn't have to stand in line and then contend with a ticket agent who although friendly takes a good 4-5 minutes to process the very simple transaction; and (4) the could avoid the nightmare that ensues in weather, or where there is a flight cancellation, due to their lower level of computerization [unlike Delta where I simply scan my old boarding pass at a kiosk and a new one is automatically issued on the new flight that they have automatically assigned me to due to the incredible abilities of WorldSpan]. However, for an infrequent flier, the upgrade on Airtran is well worth it, and they treat their customers in business class very well. You just have to stand in line to get it.
But that's just me -- what made you so mad?
All the best,