First off let me offer my apology for your negative experience with the biz elite cabins on Delta.
I am a Delta AMT and I take a personal interest in your opinion. I do not discount what you have written here, rather I'd like to address why this happened. Let me also say as other posters have eluded to, that your experience is not typical of Dls biz elite cabins.
As you know Delta has been through some rough air lately. Costs and efficiency are looked at from every angle over and over again. Because of this it is easy to conclude that Dl is cutting mtc on their AC
. Dl has in reality embarked on a $300 million cabin refurbishment program that will eventually replace all cabin interiors on DL AC
. While waiting for these new interiors all Dl AC
interiors are being inspected every 30 days. Prior to Aug 1st '04 the inspection interval period was 90 days or more. In addition to more frequent inspections, much more emphasis is placed on appearance items, while maintaining an increased level of attention on functional items. This has resulted in a huge increase in demand for parts. There has been an initial lag in supplying the parts that these inspections find damaged. For instance if a motor on a seat recline is not working properly the whole seat may be INOPed to ensure that it doesn't burn up in flight. This parts lag is a temporary situation which will be remedied ASAP.
It has been my observation that many of the problems with seats are caused by passenger abuse, usually in regards to carry-on luggage. Bags that are too large to fit under the seat are forced under them damaging (as you noted) the covers that protect the wires to the IFE and their controls, the emergency lights, and seat recline motors. I fly weekly and wince as I see people, who have no idea the damage they're causing, use the back of their seat as leverage to force a bag under the seat in front of them. The same thing with overhead bins. In particular I see this kind of damage on the 767-300ER which fly to my station from JFK
. These planes are always trashed. Food, blankets, pillows, and trash are always strewn about the cabin in much higher quantities than from any other station. I'm not trying to trash New Yorkers (I was born and raised there) but with a majority of Dls 767-300ER flights going in and out of there it could be a factor in the appearance/reliability of the cabins. Also I'm definitely not trying to absolve Dl from responsibility for the cabins you experienced. Just adding my experience with the causes. I'm not sure what the answer is to prevent damage in the first place. Perhaps strict adherence to Dls Sizewise policies, more FA
assistance while stowing carry-ons, better pax education on carry-on stowage? Stronger, heavier, more expensive seats? I don't know. What do you all think?
Stick with Dl. You will see an improvement in our product, maybe not overnight, but we are doing everything we possibly can to make your experience a positive one.
Thank You for flying Delta.