My wife and I were flying US 829 from CLT
today. Upon checking-in at CLT
, we were told the flight was oversold. At the gate, we volunteered and were routed CLT
-MDT then MDT-PHL
. Upon arriving in PHL
at terminal F, we went back to B/C Baggage claim because the one bag we checked-in supposedly went on US 829. When we arrived, the place was in chaos and surprise surprise, no bag. We got in the baggage service line which was about 100 passengers deep (stretching past carousel D for those who know the place).
So the story is that when Sunday afternoon football started, all of the rampers and ground crew stopped to watch football and refused to transport bags to the baggage claim. This was in response to the pay cuts that recently went through (25% cut last week was the rumor at the airport). As a result, bags were about 2-3 hours delayed. After we had been in line for about an hour, our bag came on a carousel but this was even after other flights from CLT
had their bags delivered.
Most customers in the baggage claim were livid, cursing US and its people and actually hoping that they go under soon. Young mothers with babies in their hands were screaming that they had run out of diapers and needed more from their bags. Abandoned bags were piling-up in the unclaimed area from passengers who had left hours before so that they could be delivered at home tomorrow....probably at the cost of a few thousand dollars to US. In the baggage service office, there were only two lackadaisical employees who made sure that they were just taking their time as the line grew longer. The employees there didn't seem to care about anybody else's inconvenience...both US's and PHL
I'm really pulling for US and hope that they can make it through. I'd like to hear from US employees though about this duality. Would you rather take a pay cut and give poor service or would you rather not have a job at all?