KarlB737
Topic Author
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USAirways Goal - Damage Control

Sat Jan 01, 2005 10:10 am

 
NIKV69
Posts: 13207
Joined: Wed Jan 28, 2004 4:27 am

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 10:35 am

All the damage control in the world can't help at this point. What happened last weekend has put a very bad taste in a lot of peoples' mouths. The fat lady is warming up.
I am the Googlizer!!!
 
Singh4US
Posts: 46
Joined: Wed Jul 26, 2000 12:28 pm

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 10:46 am

US Airways Adds Extra Effort At Philly International

Dec 31, 2004 11:46 am US/Eastern

PHILADELPHIA (KYW 1060)

About 50 US Airways excutives are giving up all or part of their New Year's holiday to prevent another baggage debacle at Philadelphia International Airport.

http://kyw.com/Local%20News/local_story_366115205.html
 
Singh4US
Posts: 46
Joined: Wed Jul 26, 2000 12:28 pm

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 11:13 am

Posted on Fri, Dec. 31, 2004

Killing a crisis with kindness

Airline's workers put in extra hours to win back customers' trust

MIKE DRUMMOND, TONY MECIA LEIGH DYER

Staff Writers

Claritha Blackwell walked into the US Airways baggage service office at Charlotte/Douglas International Airport on Thursday, another in a long line of those hunting lost luggage.

http://www.charlotte.com/mld/charlotte/business/10535324.htm


 
mtnmanmakalu
Posts: 493
Joined: Sat Nov 06, 2004 1:47 pm

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 11:57 am

There is absolutely NOTHING US Scare can do to save face- They are a disgrace and everything they try to do to make their sad-case of a Company just makes it worse-

Even CNN is making jokes about them now!
I do, I don't, whatever.......
 
ua777222
Posts: 2987
Joined: Mon Dec 22, 2003 11:23 am

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 12:23 pm

When passengers choose not to fly an airline due to leg room and PTV's US Airways might as well just jump in the hole they just dug themselves. The only solution for this is spending money they don't have to try to fix the situation for the time being.

We all had bets on US Air going down b/c of the economy and the low passenger rate but if this is how their employees are going to act then the only reason US Airways is going to fall is b/c of their own people. They clearly don't have the maturity to even try to survive. Go ahead and tell me I'm overreacting but in my opinion they don't deserve to survive. If they're going to sink themselves let them sink.

And I thought UA was bad! At least those who now have no pension (or soon to change) plans and are taking pay cuts show up to work and try their best to keep their name as clean as possible.

Thanks again.

Ua777222
"It wasn't raining when Noah built the ark."
 
TrappedinMKG
Posts: 232
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RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 12:25 pm

Wow. I'm not usually this rude or snippy, but there are times when I really wish A.net had an "unrespected users list". Does anyone really give a rat's patootie what you think anymore, NIKV69? It sounds to me like you'd love to officiate US's funeral, and that's really sad.

There are thousands and thousands of jobs, thousands of livelihoods at stake here, and I'm really amazed at the people who are willing to just throw it all away in the name of business. We can sit here and whine about the flight attendants and rampers all we want, but what about the thousands of kids whose parents work for US? They need food on the table, clothes, school supplies, medical care, etc. While it seems like it may be a foregone conclusion at this point, US's demise will be an absolute catastrophe in the lives of many thousands of people (although it could be said that taking another drastic paycut is already a catastrophe).

That being said, if the AFA needs to unleash CHAOS on US for months to get noticed (which they clearly haven't yet...last weekend was NOT CHAOS related) and to make a difference, so be it. According to most sources, CHAOS is a perfectly legal work action, and there's nothing US can do to prevent it, other than paying attention to what the F/As are saying.

If people are lining up to lynch Wolf, Gangwal and Co. for their blatant ineptitude and their brazen attempts at driving a once classy and viable airline into the ground, I'll be right there with you. However, it stinks that everyone is so blase about the death of a major company.

So, in the spirit of A.net's long tradition of armchair CEOing, here's my 2 cents:

1. Do something about that haphazard and nonsensical Express system. Do you really need NINE (it is nine, isn't it?) carriers doing Express flying, many of them flying different A/C types? CO is a viable airline, and they have one (OK, so they have at least one other filling in some gaps, but ExpressJet does most of it). NW is doing relatively well, considering the circumstances, and all they have is XJ and 9E. Having nine Express carriers must translate into ridiculous overhead (and headaches).

2. Go on a cutting spree, routewise. If it's not profitable, POOF! It's gone. Instantly. I'd try to preserve as many stations as I could, but I'd definitely examine frequency, and cut anything that's not filling up.

3. Milk the 767's and 330's for every dime they're worth. I'd have those birds in the air 20 hours a day, maximizing every penny of transatlantic and Caribbean yield I could get my hands on. WN has proven that increasing the amount of time the plane spends in the air dramatically helps the bottom line (and as a side note, if WN can turn a 737 in 30 minutes on a slow day, why can't US turn an E145 in less than an hour and a half? Doing the daily milkruns PHL-GRR, they sit on the ground longer than they're in the air).

4. Start running more of the flights out of CLT and FLL. They're NOT going to beat WN in PHL, so don't try.

5. Have a yard sale. Cutting capacity is going to mean that more planes are going to be sitting on the ground. Sell 'em. Any route authorities or slots you're not using? Highest bidder wins.

6. Make DividendMiles too good of a deal to pass up. Double the miles on competitive routes, decrease the number of blackout dates, hold a drawing for 100K miles...do whatever you've gotta do. I remember a couple of years ago when AA gave away 100 AAdvantage miles in cereal boxes. Go for it. They completely p*ssed all over their brand loyalty last weekend, and they've gotta do SOMETHING to get it back.

7. After every flight booked on www.usairways.com, the flyer gets an email survey to fill out. How'd we do? What do you want us to improve? Then, do it. If your customers aren't happy, they'll go somewhere else.

8. Just for the hell of it, I'd hold a press conference, and effectively tell the media to shut the hell up. Here in west Michigan, US's problems were the LEADING STORY on our local news until the tsunami hit, and then they were number two. I know they've got a Corporate Communications Dept., and they better get used to using it.

OK, I'm shutting up now, since I've broken two of my self-imposed A.net commandments.
 
jc2354
Posts: 609
Joined: Sat May 01, 2004 9:56 am

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 1:58 pm

"About 50 US Airways excutives are giving up all or part of their New Year's holiday "

Only 50? All or part of their holiday? They should all have their overpaid, fat butts working for 12-15 hours. Not observing, studying, visiting, but WORKING! And those managers who don't show up? Take names and get rid of them. That would certainly boost morale.
If not now, then when?
 
cancidas
Posts: 3985
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RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 2:25 pm

...why can't US turn an E145 in less than an hour and a half?

we do! go to a real station like my LGA. we turn every one of our airplanes in 25 minutes or less. the reason they sit in GRR is because they are scheduled to by the carriers. there isn't enough traffic to warrant more flights to and from that station, and ferryng a/c around the system is just pointless as it's a loss of money.

now, with regard to the express carriers, they are the ones making the money for US. they just chalk it all up to momma mainline and that's the end of that.

where do you want us to fly the 767s and 330s to? you can't fly more european flights because of the time problem. that and the north atlantic tracks interfere. it's not the same situation as sending an extra 737 from PIT to CLT.
"...cannot the kingdom of salvation take me home."
 
Singh4US
Posts: 46
Joined: Wed Jul 26, 2000 12:28 pm

RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 4:38 pm

US Airways Tries to Find Favor Lost Last Weekend

By Michael S. Rosenwald
Washington Post Staff Writer
Saturday, January 1, 2005; Page E01


Terry Trippler, an independent airline traveler advocate, was not impressed by at the airline's efforts. "They are going after the wrong people," he said in a telephone interview. "They should be trying to please the people who had their Christmas ruined."

http://www.washingtonpost.com/wp-dyn/articles/A40103-2004Dec31.html
 
MEA-707
Posts: 3743
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RE: USAirways Goal - Damage Control

Sat Jan 01, 2005 11:31 pm

I flew them in december (4 sectors) and found them very friendly and effective, on time, clean planes and chatty nice crew. Pity some rotten apples at cargo can ruin it for the majority of professional dedicated staff.
nobody has ever died from hard work, but why take the risk?
 
DC3CV3407AC727
Posts: 313
Joined: Tue Dec 09, 2003 9:23 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 12:00 am

I hope they make it, for a lot of reasons, but mainly because there are some great people there who are giving their all so that they can survive.
the rumble of round engines is like music to me,likewise the thunder of thr JT8D
 
ANCFlyer
Posts: 21391
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RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 1:39 am

Wow. I'm not usually this rude or snippy, but there are times when I really wish A.net had an "unrespected users list". Does anyone really give a rat's patootie what you think anymore, NIKV69? It sounds to me like you'd love to officiate US's funeral, and that's really sad.

There are thousands and thousands of jobs, thousands of livelihoods at stake here, and I'm really amazed at the people who are willing to just throw it all away in the name of business. We can sit here and whine about the flight attendants and rampers all we want, but what about the thousands of kids whose parents work for US? They need food on the table, clothes, school supplies, medical care, etc. While it seems like it may be a foregone conclusion at this point, US's demise will be an absolute catastrophe in the lives of many thousands of people (although it could be said that taking another drastic paycut is already a catastrophe).


First, I think NIKV69 has a point. Yes I know he vehemently despises US Airways . . . but I am, sadly, forced to agree, the Fat Lady is Warming up. She may never make it to the stage, but I would take even odds in Vegas on it.

Your second paragraph is quite true and it's very sad. I hate to see it happen to anyone, be it a US employee or anyone. There was a thread earlier this week, JetMechMD80 started it, about the causes of this problem. It bears reading. His points make sense.

I thnik this weekends efforts, however well intentioned, will not be enough. I'll be interested to see the load factors on US.

And lastly, how many of the 10,000 plus bags are still not in control of their proper owners?
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
Singh4US
Posts: 46
Joined: Wed Jul 26, 2000 12:28 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 2:06 am

ANCFlyer : "I thnik this weekends efforts, however well intentioned, will not be enough. I'll be interested to see the load factors on US. "

Apparently the loads are VERY LOW for the New Year's weekend as noted in the Philadelphia Inquirer article below:


Posted on Fri, Dec. 31, 2004

Things going more smoothly for US Airways today

By Wendy Tanaka

INQUIRER STAFF WRITER

Castelveter said about 24,000 passengers were scheduled to board US Airways planes today, compared with 35,000 yesterday. He expects 38,000 passengers to board flights Sunday.

http://www.philly.com/mld/philly/news/breaking_news/10539586.htm
 
supa7E7
Posts: 1360
Joined: Fri Aug 27, 2004 2:05 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 3:57 am

Those numbers are for PHL only. Other articles say that US is totally full this weekend...
"Who's to say spaceships aren't fine art?" - Phil Lesh
 
DfwRevolution
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RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 4:19 am

Wow. I'm not usually this rude or snippy, but there are times when I really wish A.net had an "unrespected users list". Does anyone really give a rat's patootie what you think anymore, NIKV69? It sounds to me like you'd love to officiate US's funeral, and that's really sad.

I agree 100% with your ideas to clean-up US, but NIKV69 is right... they have been on thin ice since October and the recent employee related events are akin to stomping and jumping up and down. They are really coming down to their last fibers... they have zero room to make mistakes now.
I have a three post per topic limit. You're welcome to have the last word.
 
BostonGuy
Posts: 489
Joined: Fri Jul 21, 2000 5:49 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 4:39 am

There are a lot of jobs at stake at USAirways... and many people did have sympathy for them.

Unfortunately, there are enough USAirways employees who are so unconcerned about their PAYING customers that they felt it was ok not to give them the respect that they, as USAirways employees, so vocally cry out for.

So... USAirways has a critical mass of employees (most likely a minority of employees, but a critical mass nonetheless) who enjoy treating their customers like dirt. They go to such lengths that their antics make worldwide news headlines. As much as I empathize with the fate of most of the employees, it's time to stop the customer abuse and shut USAirways down.

By the way... why weren't USAirways employees out "killing with kindness" their customers when their customers needed them most, over Christmas? I'd say USAirways is behind the curve in trying to rectify this situation.
 
tracon
Posts: 109
Joined: Wed Nov 24, 2004 4:09 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 5:00 am

I would like to put my $0.2 worth in on this thread.

Firstly, I highly respect and pray that US Airways makes it past the first quarter of this year. Secondly, my mother was a chief flight attendant on international routes working the 767 for over 30 years, and because of this I want to see them overcome.

Now, I was in sitting in the terminal at ORF waiting for my flight to DCA 3 days ago. As I was sitting quietly in my chair I could hear through my CD headphones very clearly 3 US Airways gate agents making in many cases crude jokes about old men and viagra.

To make the situation even worse, my ORF-DCA flight was scheduled to depart at 9:14 am. At around 9:08am, the gate agent told her 2 companions, "oh sh^t, look at the time, I suppose we better open the doors now" and then she proceeded to laugh about the situation.

Now, I see the attitudes of those 3 employees to be unacceptable, and irresponsible. I find that if the employees of US Airways continue that attitude, it will spread like a disease and further hinder the efforts of US Airways.

Just my .02.

-TRACON
 
Navion
Posts: 1067
Joined: Tue May 18, 1999 1:52 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 5:55 am

Some of you guys hit the nail on the head...this is a problem caused by the employees and they just don't seem to understand that they have to be on the top of their game all of the time. If they lose their jobs, they have to accept a big part of the responsibility. The number of employees who called in on the "sick-out" shows they don't care about we the passengers, just themselves. Actions speak louder than words.
 
ANCFlyer
Posts: 21391
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RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 6:05 am

Now, I was in sitting in the terminal at ORF waiting for my flight to DCA 3 days ago. As I was sitting quietly in my chair I could hear through my CD headphones very clearly 3 US Airways gate agents making in many cases crude jokes about old men and viagra.

To make the situation even worse, my ORF-DCA flight was scheduled to depart at 9:14 am. At around 9:08am, the gate agent told her 2 companions, "oh sh^t, look at the time, I suppose we better open the doors now" and then she proceeded to laugh about the situation.


It is at this point that you notify their superiors, and send a strong letter (in multiple copies) to US detailing the dates, times, flight, etc.

That Fat Lady is getting closer to the stage every minute!



FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
rsmith6621a
Posts: 1508
Joined: Fri Aug 05, 2005 2:21 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 6:10 am

>That Fat Lady is getting closer to the stage every minute! <

The Fat Lady is already on stage.....they are waiting for the PIANO player.
Did You Ever Think Freedom Could Be this Bad
 
DeltaGuy
Posts: 3965
Joined: Wed Sep 12, 2001 5:25 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 6:13 am

The fat lady just came from John Kerry's campaign, she had to move kinda fast to make it in time for UsAir  Big grin

The piano player was eating some of Kerry's world famous waffles, he'll be here in a minute  Laugh out loud

DeltaGuy
"The cockpit, what is it?" "It's the little room in the front of the plane where the pilot sits, but that's not importan
 
ClipperAurora
Posts: 94
Joined: Sat Aug 21, 2004 9:51 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 7:04 am

US AIRWAYS will b-tch slap the fat lady and anyone else who thinks we are going anywhere,

pretty pathetic people here who can't even appreciate the Thousands of people who have partcipated in PHilly for free and other stations. I have said it once and I'll say it again, the traveling public has a short term memory, it all boils down to price, with US Airways being the cheapest they'll always pick them and while DELTA, UNITED, AA, and whomever else compete's with us have a higher cost per seat mile will continue to lose money,

OH and guess what they will be in US's shoes in a few years, United is where US was a year ago, Delta is where US was 2 years ago, and once their cash, that amr express lent them runs out because they are waiting for US to fail, they'll be joining the bankruptcy club...WELCOME DELTAGUY
//////// FLY THE FLAG
 
ClipperAurora
Posts: 94
Joined: Sat Aug 21, 2004 9:51 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 7:09 am

OH YEAH ...... HEY UA777222

didn't you say,,,,,
and I thought UA was bad, at least those without pensions and are taking pay cuts are still showing up at work and trying to keep their name clean...........

"NEWS FLASH" UA flight attendants just voted to strike...CHAOS style
--------eat that one cowboy

UA777222 welcome to my pathetic list
//////// FLY THE FLAG
 
FlewGSW
Posts: 148
Joined: Mon Oct 18, 2004 5:45 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 10:36 am

Well, here goes.

US Airways lost most of the passengers that flew with them over Christmas for good, those folks won't be coming back no matter what you do.

Now for a dose of reality. Those "vacation" passengers, who fly based on price only, are not US Airways bread and butter core passengers, the business travelers. US Airways still has a chance to keep them in their fold, and maybe make some new customers. If their management can figure out how to do it with loyalty programs, rewards, stuff WN cannot do.

When a handful of union employees and management serve out lemons, everyone else can make some lemonade.

There is an opportunity here. Problem with US Airways is that its an opportunity for their competitors too.
 
DfwRevolution
Posts: 9292
Joined: Sat Jan 09, 2010 7:31 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 11:44 am

"NEWS FLASH" UA flight attendants just voted to strike...CHAOS style

Such moves are, more often that not, moves to gain leverage in negotiations than they are overt plans to sabatoge an airline. Fourteen days still remain before the first deadline would pass, which doesn't even garuntee a strike. You must also recognize that an 88% Yea vote by the F/A's is much more democratic than the sabatoge of <300 US employees...

I have said it once and I'll say it again, the traveling public has a short term memory,

Says you... rolling an RJ into a ditch on a slow news day is one thing, publically destroying people's holidays is another. The sickout would have hurt any carrier, US happens to be one of the financially weakest...

US AIRWAYS will b-tch slap the fat lady and anyone else who thinks we are going anywhere,

Very few people would agree with you. And I'm not referring to myself or other enthusiast who just like to talk airplanes while I watch TV... I'm talking about aviation consultants left and right who are adding to the "US won't make it" ranks every day...
I have a three post per topic limit. You're welcome to have the last word.
 
gift4tbone
Posts: 571
Joined: Fri Dec 24, 2004 9:25 pm

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 11:52 am

"I have said it once and I'll say it again, the traveling public has a short term memory, it all boils down to price,"

OK, i see your point for people who are younger, and just want to get where there going, but for older people, and by older i dont mean elderly, i mean people who have families, and can afford to decide who to fly, they really take to heart how an airline treats them.

i.e. My grandmother an avid AA flyer on her yearly trips to FL from PVD, once decided to try US becuase the flt times were more convienent. Well her flight was 2 hours late due to MX issues, and she never has nor ever will fly US again.
And just for the record she now flies WN only.

i.e. #2 my mom and step-dad travel from phx-pvd once or twice a year. One summer i was with them and our NW flt from DTW-PVd was delayed 5+ hours becuase of MX (ol' D9s, i guess...lol) Well my mom got some $600 in free airlines flights. After she used it, she hasnt flown NW since, and i highly doubt she ever will, she speaks so unhighly of the airline and of DTW(dirty old terminal, but the midfield terminal is georgous!)

So yea, sure sometimes people forgive and forget, but most of the time people wont forget, they'll just take what the airline will give them and move on. This baggage incident is the final nail in the coffin. Its sad to see the hard working employees get shafted, but as noted above, many of the US employees just dont care anymore, so why should we?!
Top 3 airports: PVD 22.1%(142 flights), PHL 13.6%(87 flights), PHX 9.3%(60 flights)
 
UALramperORD
Posts: 165
Joined: Fri Nov 19, 2004 8:59 am

RE: USAirways Goal - Damage Control

Sun Jan 02, 2005 7:26 pm

ClipperAurora, get over it, its over. Plus UA is in better shape than you all are on the east coast. Our FA's may have voted to do intermittent strikes but it does not mean they will, and at least our employees have respect for our customers not to screw them over on Christmas Holiday. I will be seeing you in the unemployment line soon though to.
"Roger, cleared to push spot 3"
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 1:46 am

FlewGSW US Airways still has a chance to keep them in their fold, and maybe make some new customers. I don't think so, not for one second. The business traveler does not have the time to sit around wondering when and where his next US flight will be cancelled. Nor the time to go to the nearest Wal-Mart after arriving at his destination sans luggage.

Having been a "business traveler" and Chairmans' Preferred with US I can tell you, the chance of my purchasing a ticket on US right now, elite status not withstanding, is zippity doo daa.

FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
AirT85
Posts: 1241
Joined: Wed Aug 25, 1999 12:36 am

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 4:39 am

As someone who has grown up within both the USAirways and Delta Air Lines families, I truly feel for all of the employees at USAirways. The grandmother I live with now retired in 2001 from USAirways after 25 years in Customer Service and Reservations positions. I have lost all respect for USAirways after finding out about how they have cut her retirement package. Her and my grandfather have both been very sick this past year and in and out of doctor's offices and hospitals. The insurance company refuses to make payments on their claims because of the debacle at USAirways. Its a hard position to be in, and one that my grandmother never expected to be in (in terms of being thrown away by her former employer who she dedicated over 25 years of hard work and loyalty too).

Anyway, once upon a time USAirways was my favorite airline to fly on. These days, I discourage everyone I know from booking a ticket on them. They have proved time and time again (admittedly by the actions of a *few* employees) that the customer is not the priority at their airline. I am (sadly) counting the days until they are gone, but it is my personal opinion the sooner the better. Stop adding more and more tarnish to the legacy that USAirways will be leaving behind. And stop dragging your employees through one failed business-plan after another. Chapter 11 twice in as many years? Does anyone have a clue of how to accomplish what needs to happen at this airline for it to survive? I'm not so sure. I'm no expert, go ahead and call me an armchair CEO...but I grew up in this industry and I know something about it. It doesn't take a rocket scientest to look at USAirways and know that the odds are stacked very much outside of their favor.

-Tony
Why would God make us all so different, if He wanted us to be the same?
 
Falcon84
Posts: 13775
Joined: Fri Sep 10, 2004 11:52 am

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 4:53 am

With the negative effects of the debacle in PHL last weekend, and with the constant jokes about asking employees to come work for free (I had pax asking me this week if CO was going to make me work for free this weekend), they're beyond damage control now, sad to say.

I think it's the last spasm of an airline on it's death bed.
Work Right, Fly Hard
 
FlewGSW
Posts: 148
Joined: Mon Oct 18, 2004 5:45 am

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 9:24 am

ANCFlyer - I understand your point. My personal opinion is that business is business, the cheapest fare balanced with the fastest flight(s) is the current marker winner.

US Airways on time numbers are not far off from other airlines. Heck, most airlines in the U.S.A. today are only a few percentage points from the top of the on time arrival list to the bottom, according to the USAToday boxes.

And if purchasing a ticket with a credit card guarantees your money back, then companies will force their employees to continue to follow the above stated business case. Of course there are exceptions, but in general I think all airlines should be looking to the problems with US Airways over Christmas as an opportunity.

"American's load factor on Christmas Eve and Christmas Day was 6.3 and 5.5 points above forecast. Eagle's load factor on Christmas Eve and Christmas Day was 5 and 11 points above forecast". I wonder if AA/AE can keep a percentage of those travelers to book their next trip with them? Or can US Airways and Comair win them and other back?
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 9:44 am

FlewGSW: US Airways on time numbers are not far off from other airlines

Do those numbers include the cancelled flights? Just curiosity more than anything.

And if purchasing a ticket with a credit card guarantees your money back

In Theory, yes. In practice, I think even the worst CEO (well, okay maybe not the worst) would recognize the US debacle and not want to waste the time of a) the business traveler waiting out a pending US reservation to see if it's gonna go tomorrow, next week, week after (and getting the luggage with the passenger on the same ride) or having two reservations on two different carriers for the "just in case" scenario; and b) his accounting department trying to track which tickets got used and which did not, which tickets need to be refunded by the credit card company and which don't.

I know how negative this sounds . . . believe me, I worked right outside DCA and lived in CLT for 5 years in the mid-1990s. What better way to commute than US! And as a consequence of that issue, I gave US all my other business as well; going out of my way to do so when other carriers would get me there more directly or faster. I played that mileage game like a pro. I regret the pending loss of a quarter million dividend miles in very near future.

I now play the mileage game with CO and NW . . . partly (and only a small part) because US doesn't fly to ANC and their codeshare/partnership with UA doesn't recognize ANC for whatever reason. Mostly because I don't want to get to SEA or PIT or PHL or CLT or anywhere else on a US ticket and find the airline has gone TU overnight. I simply don't have the time or patience for that.

I don't think other business travelers will either. Lowest price be damned, the plane has to get off the ground or the lowest prices isn't worth anything!

I wonder how much of the AA load factors above are for picking slack for Comair and US over the holidays?

I wonder how many bags are still sitting in PHL and CLT waiting to be reunited with their owners.

I will wonder tomorrow morning how US fared this holiday weekend.




FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
FlewGSW
Posts: 148
Joined: Mon Oct 18, 2004 5:45 am

RE: USAirways Goal - Damage Control

Mon Jan 03, 2005 2:40 pm

Solution suggestion

Time for a new name, in the spirit of what ValueJet did after their DC-9 crash in the Everglades. Changing name to AirTrans fixed their identity problem.

So, what should US Airways change to? Think, think, think, think....oh bother. How about some honey! The logo could be a bee.

No, really. I should paten this idea.

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