I have been reading this post for several days. The comments being made are very typical of the bashing that goes on here regarding Iberia. As we say in the UK, it's horses for courses.
Before I pass comments, I will say that I have lived and worked in Spain, mostly Madrid, on and off for a total of about 5 years since 1991, I speak fluent Spanish and I know how things work there. I love Spain, and the Spanish people, but there are still things that amaze me - being an anglo saxon person of birth and culture. Although I am a hispanofile, I am always going to find things unacceptable that are considered the norm in Spain.
The first thing that people should bear in mind is that Spain has a very different culture to the UK.
A typical example I would give is that if I were at a busy bar in Madrid, trying to buy some drinks, if I had my english hat on - I would never get served. If I stand there quietly waiting my turn - then someone else will always get in front of me. You have to make yourself seen and get the attention of the bar staff. Once you get into your head how things work - then the frustration goes.
Once you understand this, you then don't get frustrated that people smoke on the metro platforms, stand on both sides of the escalators and not on the right as the signs say, speak loudly in bars, don't stop for pedestrians at zebra crossings, accelerate instead of slowing down when traffic lights go amber and continue to go through red lights for another couple of seconds (my advice is to always look before crossing the road ESPECIALLY when the man goes green - I have seen someone run and killed right in front of me), park anywhere and double park, use the car horn continually as a method of communication. I could continue.... but I think that makes the point.
Spain is very much survival of the fittest and paying lip-service to rules. Enforcing a smoking ban I think would be impossible. Having worked in an american based car hire company in Madrid and seen the efforts they go to anglosaxonise the staff to their expectations of customer service - and believe it is the culture of the country that sets the level of expectation. It something that is going to take a long time to develop and cannot be change overnight. Love it or like it, that's the way it is in Spain. Take away all of this attitude and culture and Spain wouldn't be the place I love - and I hope it doesn't happen.
I genuinely believe that most Spanish people wouldn't have an issue with 90% of the things that go on in Iberia. Iberia is a Spanish airline and is based on Spanish culture and way of doing things. I know Spanish people that become indignant with things that have happened to them while travelling with Iberia, but there again I have had experiences with BA
that haven't please me too much.
In the past 3 years I have flown on Iberia on about 50 occasions in economy and business. Recently I flew to BOG
in business, and the crew were delightful and couldn't do enough to help me. I had the only seat in Business Plus that the power point wasn't working, but I didn't throw a wobbler and the purser took my laptop and charged it for me. Other times, the service has been truely appaling - but I don't judge IB
standards. I truly believe that Spanish people have a far low expectation of customer service. What in the past made my blood boil doesn't even make spanish friends flinch.
If you don't like this - then Anexbla is right - don't fly Iberia. That is a typical Spanish attitude or response.
If you don't like the way they do things in Spain and can't get your head around it - then don't live in Spain. Smoking is banned on metro stations in Madrid, but that rarely stops people from smoking there - even the security guards. That's the culture and that's the way it is. You are the customer and you have the choice where you spend your money.
I know if I fly Iberia that sometimes I'll get a great crew and other times they won't be so good. I accept that and continue to fly them and keep my stress levels low as a result.
is a bit of a dog's ear of an airport, but LHR
is also not so great. It will be a lot better when the new terminal finally opens, but that's what it is like.