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ba757gla
Topic Author
Posts: 724
Joined: Sat Apr 01, 2006 6:00 am

Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 6:22 pm

i have booked Glasgow to Southampton on flybe but it is on the 12th of JUly and that is the day im coming up on the train . i meant to book the flight on the 5th of JUly but didnt realise by mistake that it was the 12th. i phoned customer line but didnt get through i dont know whether to cancel my flight (do flybe do refunds) or change the flight!, help is much appreciated
 
HBDAN
Posts: 560
Joined: Fri Jan 20, 2006 10:05 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 6:26 pm

Refunds
Non refundable.
Changes
Changes permitted up to 2 hours before departure for GBP25 per person, per sector plus difference in fare paid and lowest available Call Centre fare for new flights. Name changes permitted on unused tickets up to 2 hours before departure for GBP25 per person, per sector plus difference between fare paid and next highest available Call Centre fare.

From www.flybe.com

Regards,
HBDAN
Next flight: hopefully soon...
 
User avatar
BNE
Posts: 2925
Joined: Fri Mar 31, 2000 9:37 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 6:32 pm

If you have just made the booking keep trying to ring them back; you never know you might get all your money back to use on the correct flight.

I have booked the wrong city pair with qantas realised my mistake straight away and rung Qantas and they were able to fix the booking before it was charged to the credit card.
Why fly non stop when you can connect
 
mhodgson
Posts: 4673
Joined: Mon Dec 30, 2002 8:47 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 6:44 pm

Sometimes if you make a genuine mistake and phone up immediately to change it, they can be a little more lenient regarding charges.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
User avatar
lapper
Posts: 1562
Joined: Fri Mar 15, 2002 6:42 am

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 6:56 pm

Yeah, phone them and give it a try. Even EZY are known to be lenient within the first few hours of making a booking.
 
bhxdtw
Posts: 1154
Joined: Mon Feb 21, 2005 7:28 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 7:11 pm

Hi pal.

I do this for a living for some major law firms.. they make changes all the time which is fine but sometime they need to cancel almost immediatley..
If they do, and they know its nonref, I call the airline like the others have said and try to get around it that way...
Flybe are quite nice, be honest and apologise for the inconvenience and hopefully with a bit of charm they may void the ticket for you or change it.
Just try it It might work for you..

Let me know how you get on.. if you have any problems let me know and I'll try n help you.

Joe
 
ba757gla
Topic Author
Posts: 724
Joined: Sat Apr 01, 2006 6:00 am

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 7:57 pm

I cant get through to flybe arrgghh i would prefer if i got a refund though
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 9:03 pm

Quoting Ba757gla (Reply 6):
I cant get through to flybe arrgghh i would prefer if i got a refund though

Zero chance of a refund. As others have said, use a bit of charm and you might get a penalty-free change. But remember, technically they don't have to give you one as it was your mistake and you accepted the terms of the booking.
 
User avatar
ClassicLover
Posts: 4792
Joined: Tue Mar 09, 2004 12:27 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 9:17 pm

Quoting Ba757gla (Reply 6):
I cant get through to flybe arrgghh i would prefer if i got a refund though

What do you mean you can't get through?

Get on the phone and wait!
I do enjoy a spot of flying, especially when it's not in economy!
 
bhxdtw
Posts: 1154
Joined: Mon Feb 21, 2005 7:28 pm

RE: Help Ive Booked A Wrong Flight!

Wed Jun 07, 2006 11:14 pm

Yeah keep on the phone mate !
Let me know how you get on ok..

Joe
 
ba757gla
Topic Author
Posts: 724
Joined: Sat Apr 01, 2006 6:00 am

RE: Help Ive Booked A Wrong Flight!

Thu Jun 08, 2006 1:29 am

i got through , changed the flight to a week before 9.00 to SOU , They did charge me to change. im worried because altough i did picked my seat on my wrong flight i didnt take the option to on my new flight , altough my itenary still shows seat number 3a . can i phone up to pick my seat again or should it still be there?
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help Ive Booked A Wrong Flight!

Thu Jun 08, 2006 2:11 am

Quoting Ba757gla (Reply 10):
i got through , changed the flight to a week before 9.00 to SOU , They did charge me to change. im worried because altough i did picked my seat on my wrong flight i didnt take the option to on my new flight , altough my itenary still shows seat number 3a . can i phone up to pick my seat again or should it still be there?

As you've already paid for seat selection I suspect they would just transfer it over. Here's a bit of advice.....you actually get a definitive answer to all these questions if you actually ask the airline when you call them!
 
ba757gla
Topic Author
Posts: 724
Joined: Sat Apr 01, 2006 6:00 am

RE: Help Ive Booked A Wrong Flight!

Thu Jun 08, 2006 4:21 am

i have already asked and phoned the airline , but im worried the seat has been taken already!1
 
cmb320
Posts: 372
Joined: Wed Oct 18, 2000 1:24 pm

RE: Help Ive Booked A Wrong Flight!

Thu Jun 08, 2006 4:30 am

That same thing has happened to me before with Continental. I called right back, about 5 minutes later after I realized the mistake, and they fixed it for me... no extra charge.

Give it a shot... but don't wait too long.
 
ba757gla
Topic Author
Posts: 724
Joined: Sat Apr 01, 2006 6:00 am

RE: Help Ive Booked A Wrong Flight!

Thu Jun 08, 2006 4:38 am

ill go to check in with the seat number and it should be free!!

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