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L410Turbolet
Topic Author
Posts: 6218
Joined: Wed May 05, 2004 9:12 am

EU's Pax Rights - Your Experience?

Wed Jun 14, 2006 6:36 pm

Since the EU's pax rights charter has been effective for a while I was wondering if anyone had a chance experience this in reality, in particular with LCCs?
Also, what is your undrestanding of this:

Cancellation:

Whenever your flight is cancelled, the operating airline must give you:

* a choice of either a refund of your ticket (with a free flight back to your initial point of departure, when relevant) or alternative transport to your final destination, and

* meals and refreshments, hotel accomodation when necessary (incl. transfers) and communication facilities.

http://ec.europa.eu/transport/air/ru.../doc/2005_01_19_apr_leaflet_en.pdf


Does it mean that if I buy a return ticket with low-cost airline XY from city A to city B and back and the return flight from B to A gets cancelled they have to refund me and provide free transportation back to A regardless whether they're low-cost or not.
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: EU's Pax Rights - Your Experience?

Wed Jun 14, 2006 7:01 pm

Not worth the paper it's written on. The airline will always claim the delay or cancellation was due to 'exceptional circumstances' which are not covered by the regulations. Another worthless EU regulation that no doubt cost millions to design.
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: EU's Pax Rights - Your Experience?

Wed Jun 14, 2006 7:27 pm

There is no distinction between so-called LCCs (better called no-frills) and other airlines. The rules apply to all EU airlines (and to non-EU airlines in some circumstances).

What is the interpretation? Nobody knows, but a good example of poor drafting.

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