Thanks for your note. Honestly the people that I deal with on the front lines of Delta have always been just excellent. Of course, as a customer, I don't know the inner workings, but your mention of understaffing seems to me to make a great deal of sense. I also know that at my local airport, the staff turnover in the past few months seems to be very high. There are different people at the ticket counter and the gates quite often (I fly out of a medium size station and used to actually know some of the ticket counter people by name.)
About my bag: It was found today and flown to my home airport. The delivery company has not yet delivered it, but I am told that it is here. So, I'm sure it will get to me. The situation at the airport after my flight though, was pretty bad. There were about a dozen people who did not get their bags on this flight. The flight went off on time, the weather was fine, etc. My bag was "rechecked" after customs 1.5 hours before the domestic leg, so I think there should have been time to get it on the plane. I don't know why so many people has delayed bags on this flight. The line at the baggage office was long and there was one person working there. She said that she was new; she tried calling the supervisor for help, but could not find the supervisor using her radio or phone. She then sent some of us to the ticket counter, where the lady there said that they could not help us, we should be at the baggage office ("folks, this is the ticket counter, not the baggage office"). When we said that we had been sent from the baggage office, she then agreed to help us (no one was waiting to check in, they were just standing there). Anyway, the bag will be home soon.
Honestly, as a long time loyal DL
customer, I have been pulliing for the company and have even been more loyal in the past couple of years, sometimes taking more expensive or less convenient flights. I've done it mostly because of the people at Delta. But if the customer service starts getting awful (as in this experience), customers will leave if there is a better option. I know DL
has to cut costs, but if they cut so much that the essential services are understaffed or the turnover is so high, it isn't a good situation!