|Quoting 767-300ER (Thread starter):|
I recently read in Brazilian news that TAM is going to face legal issues for overbooking. How is this possible? Isnt this a worldwide practice? And Im sure flights in Brazil have always had overbooking practiced. Why is this such an issue now? I know the airports are a mess, but I seriously doubt that it is the cause of overbooking. Anyone have any info?
767-300ER, this is all because of our press. They are trying to find someone as a guilt for the ATC recent problems.
Overbooking is a practice in Brazil (except for Gol) but become a major issue because of the ATC: Passengers now arrive early at the airports, delayed and cancelled flights also forced airlines (mainly Tam) to even overbook some flights.
Main problems faced by Tam:
- ATC problems during October/november
. Due to this, some scheduled maintenance during the night has been postponed because of the delays.
. Last week Tam was forced to ground 6 aircrafts (out of 95) for maintenance.
. Due to some delays, crew work hours many times has been exceeded and not at the expected airport (on a CGH
flight, the crew was forced to stop at FOR
while their replacement is waiting at REC
). During 36 hours it produced a major problem to move the staff (also ATC keep in a kind of "strike", controlling less planes).
- Severe whether conditions in their main hub (CGH
- I.T and network problems in Rio
They overbooked some flights, but at international levels, and remember that in Brazil there is no heavy penalty for no-show, some fares also allow the customer to fly on any further flight.
Yesterday and today seems that everything is in order.