|Quoting Mandala499 (Reply 146):|
Well, the good news is, GA is still having excellent loads on those dom breadwinner routes... where it proves, contrary to popular belief, that QUALITY still has a place in Indonesia...
Let's rephrase that into quality by Indonesian standards and compared to the crappy service that other domestic airlines are offering. I wouldn't go as far as to call Garuda's service of high quality. As a matter of fact, I find it all very dreadful by any meaningful international experience, starting from the ticket purchase (still no online sales, long waiting lines at ticketing offices with uninterested sales staff), check in (CGK 2F isn't exactly an attractive environment), lounges (shabby, unprofessional and stingy food and drink offerings), on board experience (no IFE to speak of, uninspired catering) all the way to luggage handling.
But indeed, when compared to what the others have on offer, Garuda is indeed heaven on earth. It goes to show in what miserable state the aviation industry in Indonesian finds itself, but that remark really applies to all industries in the country. Offering merely mediocre service will earn one customer satisfaction award because of the abysmal service of one's competitors.
|Quoting GFFgold (Reply 148):|
Is CGK-KUL making any money for GA?
KUL is barely hanging in there because of the good loads, but the yields are not much to talk about. At best, this route breaks even, and previous experiments with SUB/JOG/DPS-KUL were nothing short of a commercial disaster.