|Quoting Cloudyapple (Reply 80):|
In 2 years time ICAO's English language proficiency grading will come into force. It will become mandatory for pilots and controllers to get tested on their ability to listen to, understand and speak English for use on the job. Even native English speakers will be tested. The test will grade candidates from 1 to 6. 6 = native speaker eqivalent and 4 being a pass but requiring recurring tests every year. If you get 3 or below you cannot fly/control. But it's up to the local CAA of the country to administer the tests so standards are likely to vary.
That is a pass/fail item now in our pilot selection process, everyone in the company is in the process of being tested.
|Quoting ATCGOD (Reply 83):|
Put yourself in his shoes. We're not all the same, nor perfect and in stressful conditions are you any different? Didn't think so.
FYI Cloudyapple would handle more Air China flights in one day than what JFK
would do in a month, so I think he is the one who has experience on his side here. I never hear the ATC people here raise their voice like that, nor speak so fast when it is obvious that the content of the transmission is not understood.
The transmissions to me sounded like the controller was totally frustrated, he has no place to take it out on the people paying for his service. Dealing with international flights is part of his job description at JFK
No individual is expected to speak any language, even his/her own native language, correctly and in a standard way. Acknowledging this fact is a first step towards developing or enhancing communication skills. The standard language of pilot/controller communications is intended to overcome this basic shortcoming that everyone has, native english speaker or not.
A jetblue pilot might give it back as good as that controller gives, thats American culture, in Asian culture, becuase the pilot is getting directions from the controller, he is the subordinate in the relationship, by raising his voice at the pilots they will think they have angered their master. As soon as you raise you voice to the Air China pilots they will automatically become more submissive, which could lead to any reply just to please the "angry master", which is exactly what we heard at the end with the ramp clearance.
The controller did not enunciate each word clearly and distinctly, maintain an even rate of speech (exceeding the ICAO recommended 100 words per minute), and did not maintain the speaking volume at a constant level.
From my point of view the controller failed in the above objectives, which is a latent causal factor waiting for an accident to happen.
BTW having a user name "ATCGOD", and not willing to accept the observations of others is a red flag/threat in every CRM course I have ever been on. My biggest concern if that several people on this thread have outlined how the controller did not use concise transmissions in a normal conversational tone, did not make full use of standard phraseologies prescribed in ICAO documents and procedures, and did not use speech transmitting techniques such that the highest possible intelligibility is incorporated in each transmission.
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