lincoln
Topic Author
Posts: 3133
Joined: Mon Nov 01, 2004 11:22 pm

ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 2:25 am

Seems like it should be a relatively simple question: Why, when flying into ONT does checked luggage take an inordinately long period of time to arrive on the belts?

Of all of the airports I've flown into, Ontario is probably among the lowest passenger volume yet consistantly takes the longest from the time the aircaft parks to the time I leave the terminal luggage in hand.

With CO (at gate 208), Ontario also seems like the shortest physical distance between plane and belt

I ask specifically with regard to CO, but my Mom uses ONT as her preferred airport and WN as her perferred airline mentioned that Ontario is "Always this bad" with checked luggage...and when living in SoCal my family would periodically fly AS out of ONT, and I remember some gnarly waits then as well, which makes me think that something about the airport rather than an individual airline.

Lincoln
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
 
pbottenb
Posts: 403
Joined: Sun Sep 11, 2005 9:29 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 3:41 am

My experience on HP/US in ONT has usually been pretty good - I fly HP/US in/out around twice a month. Baggage usually arrives within 15 or 20 minutes of landing - two weeks ago it was on the belts by the time I got to them - and I was in first class... Once in awhile it will take longer, but it is not the norm...
 
Goldenshield
Posts: 5019
Joined: Sun Jan 14, 2001 3:45 pm

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 3:50 am

With ONT, the the belts are less than 100 feet from the aircraft. It takes time to even get enough bags in the cart to get the belts going and fed in a timely manner. If you want, you can petition LAWA to build the baggage claim another 600 feet out from the terminal so that the bags will be there when you arrive at the baggage claim.
Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
 
seattleflyer
Posts: 128
Joined: Fri Dec 01, 2006 9:17 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 4:33 am

I've long since wondered the same thing about SEA. Granted it's a larger airport than ONT, it seems like it takes longer to get luggage in SEA than I've experienced in such places as LAX and LHR. If at all possible, I avoid checking luggage when coming into SEA because of the time it take for anything to get to the carousel. I've seen this with AS, HA, UA and BA, even during relatively quieter times of the day.

Anybody know why things run so slow with SEA?

ps. This was even the case with AS pre-Menzies.
 
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SANFan
Posts: 5149
Joined: Sun Aug 06, 2006 10:10 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 4:51 am

Due to the bad air quality (called "smog" in the LA basin) at ONT,
the cart drivers have to drive very slowly to find the terminal building!

(BTW, must be one helluva big terminal if you came into gate 208... no wonder it takes a while for the baggage to show up.  Wink )

Welcome back to the Left Coast, Hopkins. (Sorry 'bout yesterday; I was out and about most of the day.)

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drexotica
Posts: 150
Joined: Fri Aug 27, 2004 3:44 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 4:54 am

ONT has always been quite slow from my experience. Last week it took about 35-40 minutes for the bags to arrive at the carousel after a Delta flight from ATL. Funny thing is, once the bags appear, they tend to trickle out.

There must be some guy back there running back and forth between the plane and the carousel with a wheel barrow...
N707PA - Best looking commercial aircraft ever.
 
bananaboy
Posts: 1637
Joined: Wed Oct 20, 2004 6:58 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 5:24 am

Has been hit or miss in my experience with United / Skywest. Worst has been 40 minutes, and the best about 4 minutes.

Mark
All my life, I've been kissing, your top lip 'cause your bottom one's missing
 
BrandonB
Posts: 63
Joined: Tue Jan 02, 2007 4:16 pm

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 10:16 am

Never had that long of a wait with luggage coming into ONT. It usually takes 15-20mins. I usually fly American.
 
san747
Posts: 4360
Joined: Sun Dec 19, 2004 10:03 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 10:23 am

I can personally answer from experience handling CO at ONT... At gate 207, we are about 75 feet from the baggage belts. My honest answer about why it can take so long is simply which agent does the bag running, plus our company has a tendency to fill a train of 2 or 3 carts (basically the entire hold) before sending them out. That can take 20 minutes easily if their is a lot of bags or heavy cargo.
Scotty doesn't know...
 
Boston92
Posts: 2602
Joined: Wed Aug 09, 2006 6:56 am

RE: ONT: Inbound Checked Luggage Question

Sat Jul 07, 2007 10:46 am

Quoting San747 (Reply 8):
I can personally answer from experience handling CO at ONT... At gate 207, we are about 75 feet from the baggage belts. My honest answer about why it can take so long is simply which agent does the bag running, plus our company has a tendency to fill a train of 2 or 3 carts (basically the entire hold) before sending them out. That can take 20 minutes easily if their is a lot of bags or heavy cargo.

I have dealt with ONT a few times but only once with inbound bags. I landed from DEN on TED at "the" furthest gate away from anything. No Joke. United got screwed when it comes to gates at ONT... anyway I walked (all the way) to the ticketing/baggage claim level (I love that both are on the same level), and waited for about 5-10 minutes for my bags...not bad at all.

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