After explaining this to the agent, I am told they will rebook...no problem, all is well. The agent said, "go down to delta, we have you now out on the DL 7:15AM flight. They will print your ticket down there." Great, many thanks for all the effort!
So off I go to the DL ticket counter as instructed and they send me back to Northwest after standing in line for 1 hour and 15 minutes. Why? They tell me NW must print the NW ticket first and bring that back to them. So I go stand in yet anoither line behind 50 other disgruntled NW pax, they print the ticket after yet another hour in line, and send me back to DL. In the meantime, I miss the DL flight due to all the back and forth and people not knowing proper processess and proceedures.
So they rebook me yet again and now I am going to be late for an important business meeting, all because the agents at the ticket counters dont know what the hell they are doing.

Whom in the NW and DL heirarchy do I need to speak to about this? I'm really rather ticked off......the DL people were especially rude and inconsiderate, while the people at NW were clueless.....all because they cancelled flights due to crew/pilot shortages....

