I do not see what people are getting so fussed about. I clearly believe the OP was out of line; the woman had survived cancer and a part of therapy is to talk about it. Yes, maybe she was talking to loud but so what? If it was, as many has mentioned, sex, I believe that would have been inappropriate as that could potentially be very offensive to many people. You too may get breast cancer (even a man) - I believe you would be talking about it as well.
Nevertheless, I believe too many people are overreacting here. Firstly, yes, FA
's are human, every human has good and bad days and this will influence how you perform your duties at work. If you
believe that all those working (hundreds of thousands) as FA
's are able to cast aside their natural human emotions as soon as they get on the plane you seriously need to step back and think through it one more time.
Having said that - the FA
's are the in today's world of travel soon to be the only one's the customers interact with. I do not think there is a need to smile whilst serving a drink or food but simply polite interaction with the customer. Pilotaydin
(and not all others), you may say all you want about money, but the fact remains that the passenger sitting on that plane takes a part, albeit very small, in paying your salary. Whether (s)he has bought the heavily discounted ticket or a fully-flexible first class ticket, the person still contributes to the bottom line.
Too many people try to take advantage of this - you do not own the FA
on the plane - but you will meet these individuals in every industry. Nonetheless, I believe the FA
's forget how much they can contribute to the business. Maybe this does not get reinforced but good customer service can make many passengers inconcious to prices and generate returning business, which is much more profitable than a scattered customer base.
's also need to realise it is not a cut-throat industry anymore, most airlines are highly profitable. Yield and revenue in premier compartments are rising year-on-year and the airlines offer less discounted tickets. Those $99 fares two years ago cost much more today. The passenger believes they should get more now that they pay more - the fact remain that in order to generate higher profits, the airlines cut service in low-premium cabins (why should the premium cabins subsides those who pay less?) but to the average customer, this message has not truly come across.
At the same time, those who believe that the FA
is going to provide you with stellar service seriously needs to get a grip. If you travel once a year on a large airline, you will most likely be 1 out of 65,000,000 people. Yup, that is how unimportant you are as a customer to airlines these days. The FA
who is doing a commuter service will do that route "x" times, see "y" amounts of passengers and ask tea or coffee "z" amount of times. If you really believe then that this is a motivational factor in your job you need to rethink. Related to this is the fact that airlines have premium cabins and loyalty programs so they can tangiably locate their best customers, those they truly want and those that need to receive better than average service.
Telling on a FA
, jeez, mind your own business the next time...