|Quoting ULMFlyer (Reply 29):|
I can't conceive that passengers would behave this way if the captain and senior flight attendant had come up on the PA, in English and Spanish, and explained that there was absolutely nothing they could do, and then had kept giving constant updates on the situation.
That does nothing for people. And I highly doubt the Crew did not inform passengers of the situation. MOST passengers don't understand the rules and regulations of this type of event. I have been in this type of situation as a Crew and keeping people informed does nothing after sitting on a plane for several hours. People could care less about customs,rules, or regulations, they just want to get off!
Passengers don't care if it's the government that is keeping them from getting off the plane, CO is the visible choice to blame since they are the ones who are in the plane with them. Trust me that the Crew would like to get off that plane just as everyone else, but try stepping off that plane with a German Sheppard waiting for you on the jetbridge. As Crew I don't hold anyone back. If they feel they need to get off then by all means do so because they won't be going anywhere anytime soon.
Again there is nothing the airline can do to pacify a full plane of angry passengers stuck at a gate. The only option they want is off. You can tell them of the situation, you can feed them, and you can show another round of "I love Lucy" but that does little to help passengers who missed their connections, had plans, or need medicine.
Sometimes blame is the first thing you see.