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cragley
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NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 4:15 pm

I just got back from flying NRT-SEA-NRT on NW and must say that they were incredible.

I have flown NW domestically several times and they are hopeless, yet their international service seems to be a totally different airline.

The A330 were spotless, the food was great and the inflight entertainment was ...................well entertaining.
The crew were polite and approachable and everything went smoothly.

This was after flying MEL-NRT on a QF 330 which had a broken inflight entertainment system (Miami Vice on repeat for 10 hours and nothing else).

So I'm now a NW convert. Sure the flight via NRT seems a little out of the way, but for great service and a $900 saving compared to QF direct, its well worth it.



Thank you NorthWest
 
SeaMeFly
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 4:28 pm

Rumour has it that NW will start B787 service to SYD from SEA sometimes in 2010.
 
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centrair
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 4:33 pm

Well glad to hear it. Good thing it wasn't on a 747-400. They are nice but no AVOD and the Y seats are not as comfortable as the A330 Y. But C in both the A330 and 747-400 are the same.

With the 787s coming online next year, it is rumored that NW will choose new C and Y seats. These seats might get put into the 744s (Y hasn't had a update in years) and maybe even the A330s.
My name is Centrair but HND is closer. Let's Japanese Aviation!
 
ZL
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 5:14 pm

NW's domestic and international services are so different that it sounds ridiculous.
 
bobnwa
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 8:56 pm

Quoting Seamefly (Reply 1):
Rumour has it that NW will start B787 service to SYD from SEA sometimes in 2010.

I would doubt that this rumor has any credible source.
 
United777
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 9:03 pm

I have to agree! The international service is so different from the domestic service. I fly both NW international routes from SEA. Tokyo and Amsterdam and although I'm a Boeing person I have to say that NW Airbus A330 are really nice to fly on. I've flown SEA-MSP and beyond a few times and the service is like a whole different airline. I hope NW does expand more international routes from SEA soon. SEA-HKG would be perfect for me.
 
Paddy
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 9:26 pm

I'll be booking TPE-PDX-TPE pretty soon and NW is one of my options. I'd love to support the NRT-PDX flight (hometown love!) but I'm really itching to get on a 77W (BR TPE-SEA). How would you compare NW's service to BR's? The only transpac I've flown so far is MH LAX-TPE and the service was outstanding, even in Y.
 
LAXorLGWonDL
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RE: NW Trans Pac - A Real Surprise

Wed Aug 15, 2007 9:57 pm

Quoting Cragley (Thread starter):
I have flown NW domestically several times and they are hopeless, yet their international service seems to be a totally different airline.

The A330 were spotless, the food was great and the inflight entertainment was ...................well entertaining.
The crew were polite and approachable and everything went smoothly.

 checkmark  I had the same experience in March - MCI-DTW-FRA - I'm glad you had a good trip!

 Smile
Next Up: STR, JFK, ATL, TPA, ANC
 
dl767captain
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 12:39 am

It seems like NW will need to put the 787 seats into the 744's if they plane to keep them for a while, or maybe we will see a 748 order coming soon and that is why the planes have not been updated with even the A330 seats, does anyone know how long NW plans on keeping the 744's?
 
st530
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 12:55 am

I agree with these sentiments. I've flown CDG-DTW twice on A330s in C, AMS-DTW on Y in an A330, and NRT-DTW on a 744 in C. The C service was great on both the A330 and 744, and even in Y the A330 was a delight with the AVOD and the clean, new 2-4-2 seating. I fly CO internationally in C/J quite a bit (I live in Houston and am a *big* CO fan), but I think NW has CO beat on international C/J, such that I will choose NW when it's available and not too out of the way.
 
Jano
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:17 am

Quoting Cragley (Thread starter):
I have flown NW domestically several times and they are hopeless, yet their international service seems to be a totally different airline.

You found what some of us knew long time ago. NWA's International service is a secret jewel not many people know about. I fly to Europe (VIE or PRG or ILZ or SLD or BTS) every 2 months and I would not choose any other airline for TATL flight but NWA (or KLM which has a very similar service to NWA in both Y and C) with the exception if NWA is by at least $150-$200 more expensive.
The Widget Air Line :)
 
spacecadet
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:23 am

Well NW basically has to have this level of service to NRT. It's one of their international hubs, but if they want to compete with ANA and JAL for Japanese passengers, they need to step up the level of service.

I will say that the last time I flew them to NRT - and this was back when they still did JFK-NRT and they were flying 744's on the route - it was pretty awful. Dirty, worn-out plane that didn't seem to want to be in the air, and you could say the same for the flight attendants. But this was 6-7 years ago now, so they may have made some changes since then.
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Paulie3323
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:42 am

What's AVOD? Also, what's TATL?

I flew KLM to AMS from ORD, and the food and service could not have been better. I had my two year-old daughter with me and the flight attendants even snuck her an icecream treat from first class. The doted on her as if she were one of their own children. Seeing as kids aren't always a welcome enhancement to fellow passengers' travel, it was nice for us to get this kind of treatment...

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rwsea
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:42 am

Quoting Cragley (Thread starter):
I just got back from flying NRT-SEA-NRT on NW and must say that they were incredible.



Quoting Cragley (Thread starter):
So I'm now a NW convert. Sure the flight via NRT seems a little out of the way, but for great service and a $900 saving compared to QF direct, its well worth it.

 checkmark  NW has become my international carrier of choice from SEA over the last couple years, having taken advantage of both the NRT and AMS flights. The A330 is really a nice plane.

Quoting Seamefly (Reply 1):
Rumour has it that NW will start B787 service to SYD from SEA sometimes in 2010.

I've seen this from time to time on A.net - I have a feeling it's just wishful thinking but it would be incredible if it ever came to fruition. That said, SEA could easily support a daily flight to SYD on a 787.
 
max999
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:51 am

Quoting United777 (Reply 5):
SEA-HKG would be perfect for me.

I've flown with NW this route with a 742 many times and I've even seen a D10, too. The D10 was a continuation from DTW.
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Iflewrepublic
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:55 am

Of course they are two different set-ups and services. They have to be. Look at the length of domestic flights. Domestic flights do not warrant video entertainment, two or three meal services, hot towels, etc. By the time the aircraft has reached cruising altitude on some domestic flights, it's time to begin preparing for landing.

As for the doting on the little girl...I am happy to hear that the crew went out of their way to make your travel experience enjoyable. I'm glad your little girl was treated like a princess. This is an instance where the traveling public really sees that flight attendants are people, too.

As for the comment about the flight crews being the same as the airplanes - old, dirty, and worn out - I am personally offended. One cannot make a blanket statement like that. It would be the same as someone saying, "All teenagers are gang members, meth users, thieves, etc. They should all be locked away in detention centers until they are 35 years of age." Before someone comments on another person's outward appearance, perhaps he should take a few moments and realize what it would be like to walk a mile in another person's shoes.

Iflewrepublic.
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Riddle274
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:59 am

To answer your question, Paulie, AVOD stands for Audio/Video On Demand, and TATL stands for Trans Atlantic.
 
kangarooman
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 2:07 am

Quoting Paulie3323 (Reply 12):
What's AVOD? Also, what's TATL?

AVOD stands for Audio and Video On Demand basically a form of IFE

TATL stands for Transatlantic

Hope thats answered your questions paulie

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jetjack74
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 3:31 am

Quoting Seamefly (Reply 1):
Rumour has it that NW will start B787 service to SYD from SEA sometimes in 2010.

Were you on the NRT crew that my friend Jeff was on where this was the rumour that was uttered by an LAX crew at pick-up?
Made from jets!
 
Type-Rated
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 4:54 am

But what did they do with the surliest of the surliest F/A's that NW is known for?  stirthepot   stirthepot 
Fly North Central Airlines..The route of the Northliners!
 
flysherwood
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 5:31 am

I fly PDX-NRT-MNL or HKG about 6 times a year. I have never had anything but the best of service on NWA. Before they started service from PDX, however, I had to go through SEA. I have to say that things must have changed a heck of lot with the SEA based crew for you to say so. Because my experience has been on numerous occasions that the SEA crew were a little curt, surly and short with passengers, especially on the NRT-SEA route. I always chalked it up to the fact that they were tired from the turnaround. I mean, the SEA crew's average age has got to be close to 55. And not that age should make a difference, but let's face it, at that age you get tired faster.
 
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jetjack74
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 6:28 am

Quoting Type-Rated (Reply 19):
But what did they do with the surliest of the surliest F/A's that NW is known for?

They were given buyouts so the seniority colon blockage that plagues the SEA base, could be releived a little and allow more junior FA's into SEA.
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adambrau
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 6:52 am

Quoting Iflewrepublic (Reply 15):

As for the comment about the flight crews being the same as the airplanes - old, dirty, and worn out - I am personally offended. One cannot make a blanket statement like that. It would be the same as someone saying, "All teenagers are gang members, meth users, thieves, etc. They should all be locked away in detention centers until they are 35 years of age." Before someone comments on another person's outward appearance, perhaps he should take a few moments and realize what it would be like to walk a mile in another person's shoes



I think the comment was about 1 plane and 1 set of crew - so it was not really a blanket statement.

Anyway, as a dedicated United Int'l flyer, I never really had a good impression of NWA. Nice to see this positive thread!
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Gemuser
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 8:24 am

Quoting RwSEA (Reply 13):
That said, SEA could easily support a daily flight to SYD on a 787.

Yer think? Got any sources/numbers/logic to back up that statement?

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SeaMeFly
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 9:03 am

Quoting Jetjack74 (Reply 18):
Were you on the NRT crew that my friend Jeff was on where this was the rumour that was uttered by an LAX crew at pick-up?

Yes I am.. Big grin about 2-3 weeks ago?
 
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centrair
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 9:39 am

I think there are two trans-pac flights that could work from SEA for NW.

1) SEA-MNL non-stop. Right now Filipinos and those needing to get to MNL on the East Coast have the choice of flying through DTW/MSP and NRT/NGO to get to MNL. But SEA has many connections and a non-stop from the mainland to MNL would be full in all classes and in the belly. If MNL-NGO-DTW is any indication (I would say 90% MNL originating), then NW could fill a non-stop. And by having it from SEA they can also pick up west coast traffic as well.

2) SEA-SYD non-stop. With the 787 they can give competition to the other airlines flying West Coast-OZ. Right now most US-OZ routes are flown with large aircraft. NW didn't do well with their 744s to SYD but they could do well with the 787 as a nitch. Again the NW network can feed the flight, there could be cross boarder traffic and then local traffic. The 787 is the key to this route. If NW re-enters OZ, the 787 is the only aircraft in the arsonal that could keep them from pulling out again. And SEA gives an alternate destination to that of QF, UA and even V-Australia at this time. NW wouldn't be getting a big piece of the pie but they would give competition.

I didn't put this but HKG could also be done but I think NW will launch DTW-HKG non-stop before relaunching SEA-HKG...sadly.
My name is Centrair but HND is closer. Let's Japanese Aviation!
 
Gemuser
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 10:25 am

Quoting Centrair (Reply 25):
2) SEA-SYD non-stop. With the 787 they can give competition to the other airlines flying West Coast-OZ. Right now most US-OZ routes are flown with large aircraft. NW didn't do well with their 744s to SYD but they could do well with the 787 as a nitch. Again the NW network can feed the flight, there could be cross boarder traffic and then local traffic. The 787 is the key to this route. If NW re-enters OZ, the 787 is the only aircraft in the arsonal that could keep them from pulling out again. And SEA gives an alternate destination to that of QF, UA and even V-Australia at this time. NW wouldn't be getting a big piece of the pie but they would give competition.

Still can't see it. Because:
1) I can't see SEA/SYD O&D being enough, particularly in the premium cabins, even with a B788.
2) NW does have feed from the northern tier that should work - MSP/ORD/DTW. Does it have any more that does not include back tracking? (Note N/S as well as E/W back tracking)? Still don't think it would be enough.
3) Unless Sky Team as a whole do a deal with DJ & V Oz, they would have NO feed on the Oz end, so they would be limited to basically SYD O&D. They would probably be able to atract decent tourist numbers, but at the cost of junk yields.
4) NW can probably make MORE money using their brand new expensive B787s into North Asia & Europe than into Oz.

My  twocents 

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JKJ777
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:02 pm

Well, NW domestic service is AWFULLLLL. With all the airlines that offer some type of entertainment (i.e. radio/TV/PTV/jokes and games) NW offers nothing. I have done the DTW-LAX route 3 times (all in 2005) on 757's and each flight was ridiculous. There are only so many magazines you can read in that time. Work is not enjoyable in the air and it is difficult to watch movies on a portable DVD player (for two people). I would like to try NWA on a transatlantic flight but I am scared. They suck so badly in the states. At least every flight was completely smoothe with minimal to no turbulence. I guess there is some truth in the recent article about NWA being the best airline for turbulence. We did make quite a few turns on those flights....
 
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centrair
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:10 pm

Quoting Jkj777 (Reply 27):
I would like to try NWA on a transatlantic flight but I am scared.

As said above. Domestic and International are like night and day espcially when your International is a nice new A330.
My name is Centrair but HND is closer. Let's Japanese Aviation!
 
COERJ145
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:11 pm

Quoting Jkj777 (Reply 27):
Well, NW domestic service is AWFULLLLL. With all the airlines that offer some type of entertainment (i.e. radio/TV/PTV/jokes and games)

Southwest, American(all MD-80 flights) and Spirit offer nothing. I personally don't mind lack of IFE, most of it sucks anyway(except for PTVs)

Quoting Jkj777 (Reply 27):
I would like to try NWA on a transatlantic flight but I am scared.

If you get on an A330, you get free booze, a powerport(select rows), more legroom in some rows and a PTV.

[Edited 2007-08-16 06:12:18]
 
rwsea
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 1:45 pm

Quoting Gemuser (Reply 26):
2) NW does have feed from the northern tier that should work - MSP/ORD/DTW. Does it have any more that does not include back tracking? (Note N/S as well as E/W back tracking)? Still don't think it would be enough.

Well you're forgetting the entire Pacific Northwest and much of Alberta and British Columbia. AS is a strong partner and feeds NW's other long-haul flights. SYD would be no different. Not to mention feed from other SkyTeam hubs (e.g. ATL, CVG, JFK, SLC, IAH, EWR, etc.).

Quoting Gemuser (Reply 26):
3) Unless Sky Team as a whole do a deal with DJ & V Oz, they would have NO feed on the Oz end, so they would be limited to basically SYD O&D. They would probably be able to atract decent tourist numbers, but at the cost of junk yields.

But at the same time, SkyTeam has such poor service to Australia, that serving any city would be a major improvement. NW would likely capture a decent portion of the market by being the only SkyTeam carrier to the US.
 
AirTranTUS
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 2:32 pm

Quoting Iflewrepublic (Reply 15):
Domestic flights do not warrant video entertainment, two or three meal services, hot towels, etc.

Tell that to B6, DL, CO, and F on AA (hot towels, meals, and video). A 5 hour transcon certainly does deserve those things, maybe not multiple meal services, but a meal.

Quoting Iflewrepublic (Reply 15):
By the time the aircraft has reached cruising altitude on some domestic flights, it's time to begin preparing for landing.

Maybe FAR-MSP, but what about SAN-MSP. Lots of time to serve food and watch a movie there. BA serves a meal of sorts on LHR-MAN, which is very short. I'm not saying carriers in the US need to serve meals on 45 min flights, it would be nice, but completely unnecessary (some people in America could probably afford to skip a meal or go an hour without eating).
I love ASO!
 
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jetjack74
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 3:13 pm

Quoting Seamefly (Reply 24):
Yes I am.. about 2-3 weeks ago?

That be the one. I sent you a PM.
Made from jets!
 
Gemuser
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 3:16 pm

Quoting RwSEA (Reply 30):
Well you're forgetting the entire Pacific Northwest and much of Alberta and British Columbia. AS is a strong partner and feeds NW's other long-haul flights. SYD would be no different

Yes it would! QF have codeshares/cooperation in place with AS from most major destinations in that area to Oz, via LAX. So NW would be competing with QF on a more level footing than your comment suggests.

Quoting RwSEA (Reply 30):
Not to mention feed from other SkyTeam hubs (e.g. ATL, CVG, JFK, SLC, IAH, EWR, etc.).

There would not be much feed via SEA from ATL, JFK, IAH or EWR, as it would involve too much back tracking. Indeed looking at it again I would remove DTW from the list, its further south than I thought. Although you can argue about how much is too much back tracking, but as SEA is 820 nm from LAX IN THE WRONG DIRECTION for SYD, I don't think it would be very attractive to most travellers. Hell in this country its almost impossiable to any body to fly from SYD to SIN via MEL or MEL to SIN via SYD and thats only a 380 nm sideways detour, not 800 nm in a different direction.

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rwsea
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 3:57 pm

Quoting Gemuser (Reply 33):

Let's just look at the great circle mapper for a few cities:

DTW-SEA-SYD: 9666
DTW-LAX-SYD: 9467
Difference: 199 miles

ORD-SEA-SYD: 9460
ORD-LAX-SYD: 9233
Difference: 227 miles

JFK-SEA-SYD: 10616
JFK-LAX-SYD: 9963
Difference: 653 miles

ATL-SEA-SYD: 9921
ATL-LAX-SYD: 9434
Difference: 487 miles

MSP-SEA-SYD: 9138
MSP-LAX-SYD: 9023
Difference: 115 miles

Other Differences:
BOS +136
DEN +413
MIA +663

The point here is that SEA isn't so far out of the way compared to LAX that it is an unattractive option. If you take into account that it's easier to transit than LAX, it's probably less time. Sure there's less connectivity, but there's enough between AS/NW/CO/DL, plus relatively healthy O&D that could support the flight. Top it off with SkyTeam members who want to stick to the alliance without connecting through ICN (which is much further out of the way), and you can easily have a profitable run with a 787.
 
bobnwa
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 9:40 pm

Quoting Jkj777 (Reply 27):
Well, NW domestic service is AWFULLLLL. With all the airlines that offer some type of entertainment (i.e. radio/TV/PTV/jokes and games) NW offers nothing. I have done the DTW-LAX route 3 times (all in 2005) on 757's and each flight was ridiculous. There are only so many magazines you can read in that time. Work is not enjoyable in the air and it is difficult to watch movies on a portable DVD player (for two people).

Do you require constant entertainment when sitting at home? Did you ever think about reading a good book? How were the 757 flights "ridiculous"?
 
KROC
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 9:52 pm

Quoting Spacecadet (Reply 11):
I will say that the last time I flew them to NRT - and this was back when they still did JFK-NRT and they were flying 744's on the route - it was pretty awful. Dirty, worn-out plane that didn't seem to want to be in the air, and you could say the same for the flight attendants. But this was 6-7 years ago now, so they may have made some changes since then.

Really? 6-7 yeears ago a NW 744 was already "worn out" and seemed like it "didn't want to be in the air"? Maybe NW should replace all their planes every feew years or so to keep you interested. Let me guess...you also didn't get the full can of pop right?  Yeah sure
 
Gemuser
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RE: NW Trans Pac - A Real Surprise

Thu Aug 16, 2007 10:54 pm

Quoting RwSEA (Reply 34):
The point here is that SEA isn't so far out of the way compared to LAX that it is an unattractive option.

Sorry I think it is! I'll grant you MSP, maybe ORD & DTW. IMHO there are two aspects to this: 1)reality, which your table addresses and 2) perception.

Still IMHO an extra distance of around 350 nm makes a routing unattractive. Sure thats arbitary and not equally applicable to all routes, but its a starting point.

The perception angle applies to most "ordinary" flyers, not professionals or very exprienced pax, but SEA will appear to be more out of the way than it really is because of the distortion effects of Mecator projection maps. Draw a stright line from (say) NYC to SYD on a standard map. The line goes just south of MEX. The GC does not and airways won't, but the general public will think "the shortest way is via Mexico City and they want me to go via Seattle, NO WAY!" (Belive me I have had this EXACT conversation for both NYC-SYD and LON-SYD)

Not saying NW won't get connecting traffic, just think it won't be as much as some people think and NOT enough to make SEA-SYD viable for NW.

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JKJ777
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RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 2:30 am

Qouting Bobnwa
Do you require constant entertainment when sitting at home? Did you ever think about reading a good book? How were the 757 flights "ridiculous"?

Well, Bobnwa, some people lack the ability to only read a book for 4 + hours. I am like many others out there, I like different forms of entertainment. After an hour or so reading a book, I like to change my options and maybe watch a movie or a little tv. Flying on a lot of airlines can be entertaining with at least radio. Flying on NWA is just like riding on a red and grey school bus with wings. I choose not to fly NWA domestically for that reason. I will spend $20 more for a ticket with DL or CO just so that I will have some form of entertainment. It is just personal preferences Bobnwa. I could not think a transatlantic flight on a NWA 757 could be that great. I will stick to DL, thank you very much.....
 
bobnwa
Posts: 4514
Joined: Fri Dec 22, 2000 12:10 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 3:46 am

Quoting Jkj777 (Reply 38):
It is just personal preferences Bobnwa. I could not think a transatlantic flight on a NWA 757 could be that great.

NWA's transatlantic 757's have inflight entertainment, plus more personal room than every other US airline in coach. including 777, 747, 757 and 767 and their own 330's.
 
SeaMeFly
Posts: 249
Joined: Sat Jan 24, 2004 1:54 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 5:24 am

Quoting Bobnwa (Reply 39):
NWA's transatlantic 757's have inflight entertainment, plus more personal room than every other US airline in coach. including 777, 747, 757 and 767 and their own 330's.

Like most people agreed on here that NW int'l (doesn't matter, 757, A330, 744) is MUCH better than NW domestic. You ought to realize that NW products domestically is nothing to be proud of... Yes, it's CRAPPY domestic products!

What JKJ777 refering was the domestic products. We are worse than the LCC when it comes to domestic. Take a look at JetBlue, not only they have IFE, they also offer free snacks throughout the flight when flying coast to coast. The only different is that we offer Freq. Flyer Program. And free upgrades for elites. If not for both of them, who wants to fly NW? I, myself, wonder about that all the time.
 
PSU.DTW.SCE
Posts: 8744
Joined: Mon Jan 28, 2002 11:45 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 6:09 am

Glad to see that people are finally coming around to what many of us have been saying for a while, that NW offers a very good internation in-flight experience. The A330's offer arguably the best international coach product of any of the US legacies. WBC is definetely near the top too. NW knows this is there bread and butter and has done a lot in recent years to improve the product. Its good bet to say that the 787 will at least be as good, and likely better than the A330's in terms of in-flight experience when it enters service.

Quoting Seamefly (Reply 40):
You ought to realize that NW products domestically is nothing to be proud of... Yes, it's CRAPPY domestic products!

Lets compare apples-to-apples, people are quick to slam NW for their domestic product, but you can easily say the same thing for many of the other legacies. As we always point out - look at AA's MD-80's, DL's MD-80's, UA's 737's, WN's 737, not to mention the plethora of regional jets out there by all. The in-flight product is basically the same. So the only difference is that on some you may get a full can of coke, or a granola bar, and maybe Ch. 9 on UA. Remember, that a.nets are nit-picky over everything, the general public for the most part wouldn't care or doesn't notice.

NW has not been interested in providing domestic IFE because they believe the costs outweight the benefits. Due to NW's hub structure, they likely have the lowest average flight length of any of the legacies. I guarentee it is less than AA, UA, DL, CO, and probably even B6. The vast majority of flights are well under 2 hrs. They do not fly any trans-cons. The longest routes are the DTW-West Coast flights, which top out somewhere around 4 hrs in-flight. The number of routes about 3 hours is very low.

NW wants to market itself on its reliability (which up until the scheduling fiasco in June) has traditionally been very good, offering excellent hub-site connecting locations they don't have the colon-blockage delay issues at DTW/MSP/MEM like you see at ORD, EWR, PHL, JFK), the use of techology/internet reservations, check-in, rebooking, and offering a good number of flights in their targeted regions of the country and the world. They aren't out to be everything to everyone.
 
KELPkid
Posts: 5247
Joined: Wed Nov 02, 2005 5:33 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 6:10 am

Quoting Cragley (Thread starter):
This was after flying MEL-NRT on a QF 330 which had a broken inflight entertainment system (Miami Vice on repeat for 10 hours and nothing else).

 crazy  That's enough to drive anyone nuts!
Celebrating the birth of KELPkidJR on August 5, 2009 :-)
 
rwsea
Posts: 2515
Joined: Sun Jan 30, 2005 2:23 pm

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 6:47 am

Quoting DTW.SCE" class=quote target=_blank>PSU.DTW.SCE (Reply 41):
NW wants to market itself on its reliability (which up until the scheduling fiasco in June) has traditionally been very good, offering excellent hub-site connecting locations they don't have the colon-blockage delay issues at DTW/MSP/MEM like you see at ORD, EWR, PHL, JFK), the use of techology/internet reservations, check-in, rebooking, and offering a good number of flights in their targeted regions of the country and the world. They aren't out to be everything to everyone.

Those are some good points, including the discussion of international routes being their bread & butter. The other routes that drive their profitability would seem to the markets in the plains states, where there is little or no competition. For this market, things like IFE and food would probably be appreciated, but aren't necessary and won't increase yields.

NW does have good hubs - being based in SEA I don't use them domestically much since they're always much more expensive, and their domestic network doesn't do much for me. But their international network works very well, and I'm glad that they actually offer flights from non-domestic hubs to international hubs. Places like SEA, PDX, BDL would be left in the dark by other legacies and be forced to connect through out of the way hubs. I'd really like to see NW bring back some flights here.

NW also has a great website, probably the best of the legacies. I've never had to call anyone because I've been able to do everything I wanted and more on the web. The only thing I don't like is that you can't book seats until 90-days out.
 
MHTMDW
Posts: 138
Joined: Fri Jul 09, 2004 10:17 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 10:05 am

Years ago, from about 93-98 I was a top tier WorldPerks member. This was when they had an international gateway at BOS, and I was living there at the time. The flights to AMS and FRA were absolutely superb upfront and I recall a flight in 92 in Y to FRA that the service was amazing as well, In fact the pax broke into applause when we landed. Domestically at the same time the F service was nothing special, mainly just lots of booze and a big seat, although the BOS-DTW rush hour flight was just a big cocktail party upfront with a bar with full size bottles set up at the front of the cabin. Flight 6 the BOS-ORD feeder flight that changed equip at ORD to NRT was a hidden gem. Great F service and hardly anybody with ORD as a final destination so bags were always at bag claim isnatntly. Ahh the good old days
 
LHboyatDTW
Posts: 764
Joined: Thu Jan 25, 2007 12:53 pm

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 10:24 am

Quoting PSU.DTW.SCE (Reply 41):

I couldn't have worded it better myself. Welcome to my RU list.

For first time flyers for NW (domestic):

No entertainment? Bring a book or mini DVD player or whatever entertains you for hours on end.

No food? Bring a sandwich through security and buy a beverage past security (that's what I always do).

For those who have flown the AA and DL MD-80s, you haven't missed much.

Anyways, I agree that NW should revamp Y on the 744. I may be going to KIX in about two or three years time and already the 14 hour flight is something that I'm dreading. I've survived without PTVs before, but 9 hours is my limit
The air in the clouds is very pure and fine, bracing and delicious because it's the same the angels breathe.
 
Xkorpyoh
Posts: 732
Joined: Fri Oct 29, 2004 12:55 am

RE: NW Trans Pac - A Real Surprise

Fri Aug 17, 2007 11:16 pm

I can also say that I was impressed by NW on my first INTL flight after a decade.That was MNL-NGO a couple of years ago and during the whole process of check in, boarding and flying, I just couldn't believe I was flying NW. My friend got a complimentary upgrade to business because he had a full fare Y ticket and was elite on CO. He said that it was one the best J flights he has ever taken. HE normally flights J on AA and says that it was way better than AA.

I flew NW again last year MEM-AMS and loved it, mainly because of the PTV, but everything was good. The F/A weren't overly friendly, just efficient, but no complaints. I normally think of NW's 330 whenever I am planning a trip to Europe, but I am now flying DTW-DUS on the 757 in a few weeks. I'll see how I will survive without the now expected PTV.

What I don't like about NW is management. they are always playing hardball and when I was a travel agent and corporate travel manager, they seemed to be the most difficult to deal with while AA was the easiest.

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