|Quoting LY204 (Reply 27):|
Look...it's hard to argue with folks that are die-hard AA fans. We are all entitled to our opinions. Your implication with your last statement is that I was some sort of primadonna that, on a $6,000 flight from NY to Zurich, I was unjustified in asking a flight attendant to take my garment bag (no thicker or heavier than a coat on a hanger) and put it in the business class closet. All I can tell you is that I fly business a fair amount and on CO, BA, VS, DL, and Swiss this would never, ever happen.
yep. when you pay for international business class, what you are paying for is:
1. a nice seat, with some room
2. a decent meal service with drinks
3. priority treatment from checkin to deplaning
4. courteous staff
If anyone thinks someone who only asks that the airline provide these 4 basic things is being demanding, they don't get it. Hanging up garments is part of the deal. Telling any J class customer to do anything themselves is NOT right. If help is asked for, help should be provided. Period.
|Quoting PanAm1971 (Reply 37):|
Everyone flying AA knows they are a legacy trying to pretend they are an LCC. I think the problem is that their old customers haven't made the switch mentally and emtionally to the new reality. However, in this ruthless business environment, there's just no choice.
Why on earth should they? When other carriers are trying to improve with time, you think loyal AA
customers should accept their beloved carrier is just going to deteriorate with time? Other carriers are buying new planes and even trying to return services they cut after 9/11, while AA
is still looking for ways to take things from you.
|Quoting ATLflyer (Reply 38):|
A recent article by the WSJ visited three of American's Admiral's clubs and found them dirty--crums on the seats, worn furniture, filthy bathrooms...and noted you now have to PAY for drinks as well!
admiral's club was dirty, with ripped seats. JFK
concourse C admirals club had bathrooms that weren't cleaned. Something I notice about the DL
clubs is that the cleaning staff goes in there a lot to take care of things. At AA
, never once seen a cleaning crew...
|Quoting IAirAllie (Reply 44):|
Of course not. They were just pointing out how laziness is not the reason for the lack of a second service it was a lack of catering supplies.
Valid. That's the basis of the thread, and it seems to me, after flying AA
again last night in J on AA185 JFK
, that the lack of service is mostly due to corporate decisions, not laziness. An 8:45PM flight over over 5 hours, and we got a snack in J class. I expressed to the admiral's club person that I felt that for a new york based flight, that is silliness. many J passengers have been doing business all day and 8:45PM is not too late for a full dinner on a flight that long.
|Quoting Davidlc3 (Reply 51):|
Bottom line...they did not want to go above and beyond.
No motivation to do so, it would seem. That's a fish rotting from the head, I guess.
|Quoting Davidlc3 (Reply 53):|
3. The Clubs are abysmal. Better than the boarding area but just barely. $7 for a cocktail - cheaper on the aircraft...dirty and poor service.
I also noticed this. $8.50 for a ciabatta sandwich in the club, $5 on the plane for Y pax. While $8.50 isn't that out of line by airport standards, seems as if they are sticking it to club members when they offer the same sandwich to Y pax on the plane for less, a true captive audience...
|Quoting SPREE34 (Reply 57):|
So this is the second time I'm seeing someone indicate that you pay for beverages in the Admirals Club. Is that correct? On AA if you are flying First, or have attained the level of FF miles to use the facilities, you still have to pay money?
domestically, you always pay (unless you can charm up some coupons). Internationally, F and J are supposed to get two drink vouchers per person. And in the flagship lounge (F pax only for certain flights), all drinks are free for everyone.
has been this way forever. CO
and others have free drinks for all, though CO
has started a "premium" menu of certain wines that are "finer" than the house wines.
|Quoting ATLflyer (Reply 59):|
Yes. I recently had a friend flying Business Class from JFK-Brussells on American and he went inside the Admiral's Lounge and said he had to pay for everything. Nothing was free.
He should have had drink vouchers, but the front desk didn't give him any. This happened last night to someone at JFK
. The bartender (a nutty but friendly older woman) was outraged they hadn't given the customer coupons, asked for her ticket, took the ticket and marched to the front desk mumbling in what sounded like italian, and returned to bar with 2 vouchers for the woman with apologies for the delay.
Same bartender also changed the TV
from the news (just came on, about murders) to ESPN and I thanked her for changing it for me, and she said "no, thank you, thank you for being a customer." The other bartender looked at her funny, and she said "no, we should thank everyone for being customers, after all, without our customers, we have no airline." This was an AA
employee who gets it.
|Quoting ATLflyer (Reply 61):|
Definitely a shame AA is not keeping up their products because their LAX lounge looks very nice in this picture and is not that old!
Looks nice in pics, but not that clean and cloth seats are torn up. The Flagship lounge though, attached via a door, is spotless and in in far better shape.
Well, no your attitude is to call people full of "hate" and then later try to hide your feelings. And if you are right, and there is some hate in this thread, it's hate that is earned. It's not unwarranted. The comments aren't from people who are holiday fliers, but from former AA
diehards who just can't stomach it anymore. Rather than lamenting the hate, you should listen to the complaints. They are consistent, about the same things, and easily fixed...
Of all the things to worry about... the Wookie has no pants.