|Quoting EISHN (Reply 213):|
Hi everyone, just back from Seattle this morning with Delta. Just a few things on Delta I want to say.
They are very good transatlantic..............
Drinks service throughout, instead of having to get up to get yourself a drink.
Mid flight snack of ice cream.....................
You get an amenitykit .........................
Staff were very nice, and professional. They always said enjoy your drink, nd were chatty and smily (for the most part).
When you use the call bell, they come with a smile, rather than a bark, as I've seen on Aer Lingus.
Breakfast before arrival at SNN was very good, with fruit, a granola bar, a hot (tasty) croissant, and tea and coffee
I found...........the ability to see the IFE screens to be much better than Aer Lingus.All in all I really liked Delta across the Atlantic, and would choose them again over Aer Lingus.
Some thoughts on your comparison with EI
. Your opinions are great to see and should be communicated to EI
management so they can see what they must compare with if they are serious about improving their longhaul service. As a crew member I can completely agree with your observations.
Drinks service: Simple thing to do,pax (and me) do not like being told that they cannot have a drink. For an airline that want to encourage pax to buy drinks this is strange. As part of the floataion agreement EI
lost an crew member on all A330 flights,this cost saving idea now means that EI
do not have a crew member availible during duty free service to serve drinks to other pax. Which understandably annoys pax.
Ice cream: Would be no problem for the crew to distribute a little bit after the duty free service. There is a gap in the service where crew could do this. In theory easy enough to load several boxs of ice cream in cool boxes or with dry ice. There is spare room in the EI
galleys. Pax (and my sweet tooth) would really appreciate this.
Amenity kit: These things can be sourced cheaply (I assume) and could be placed on each seat when the a/c is groomed. A small extra cost per flight but the pax love this small touch. Pax satisfaction (and subsequent return business)must be more important to EI
than a small cost saving. LAX
flights has these up until 2003, they were a victim of WWs costcutting.
Staff/callbells: This is a problem due to a lack of recent customer service training which will be remedied soon with revamped training. (And increased direction from ppl like me,must stop drinking tea going across the pond) Not sure on the callbell thing, some Irish ppl seem to think calling on service a rude thing to do. My personal attitude is that the bell is there for a reason and the crew are there to serve while onboard. Think its an individual thing.
It sounds terribly union like but I believe that EI
need to increase the crew back to previous numbers just to allow crewmembers to take their time hatting to pax, to provide more TLC
rather than quickly giving the request before scooting off to the next pax.
Breakfast: I wish EI
would provide a decent breakfast onboard. The current refreshment into SNN
is well below standard and embarassing. We recently trialed scone packs on LHR
flights,very simple,just a scone,butter and jam. Even to give this as BFS
before arrival with juice would be an improvement for pax. The LAX
flights get a croissants and tea/coffee into DUB
IFE: Several ppl have said that IFE will not influence pax flying different airlines. Think this shows that even Anetters can be influenced by a pax frendly IFE. Roll on the retro fitting of EIs A332s.
To reply to Smokeyroscoe above:
Agree here that EI
was once a very handy number,very lax workers. Staff were adamant about start times and finishing early. Such waste of company time must be stopped. Overtime has recently been cut back so that time and a half is the max you can earn. For a airline EI
does need to generate a more flexible attitude to staffing. (My wife is a bit miffed at me cause my duty and finish time tomorrow had been changed twice so far, still not confirmed yet) I come in and work until my shift finishes, obviously as cabin crew I cannot leave early. I would not want ppl to be paid a full shift for 5 hours work.
In the Times today Mannion says some staff get 4 times the hourly rate for overtime,as an employee I would want this to be stopped, hired a couple more staff in theory would prevent this happening. I would love to see who these staff are. The most I ever gor when i worked on the ground was time and a half for overtime.
He also mentions that in some areas there are more surevisors than there are staff,this is a legacy of the WW
redundancy plan. Among ground staff and head office mostly the most junior staff took their money and ran, the staff in more than 5 years (often a higher grade) stayed on as the redundancy worth as most in the long run for them. At the time the company should have put a cap on certain employees leaving, having the most junior leave was not (in my opinion) the most cost effective outcome of that plan.
|Quoting EIDAA (Reply 214):|
Sad news this evening coming from Co Kildare, with the death of Tony Ryan
His legacy will always with us. He has done so much to mould the current aviation industry in Ireland and in Europe. Always thought he was a man to be admired.