My two cents worth here:
The crew member(s) in question went above and beyond what they should have. Cell phones in airplane mode are permissible. The flight attendants should have known that. Very simple. I see people with their cell phones on all the time, I always ask about airplane mode, those who know, simply state that and I say thank you and move on. The ones who "huh? airplane mode?" in return, I know they have no clue and ask them politely to turn them off. End of story. Very simple.
|Quoting MDorBust (Reply 7):|
So if the FA ordered you to strip naked and suck off the guy sitting next to you, you would do it?
|Quoting Pope (Reply 17):|
I'll ask all you this question - If a FA told you to slap the person in the seat next to you, is that an order that should be obeyed?
You're kidding, right? How asinine to even think that these are valid.
For the record, we, as cabin crew, have to follow rules and regulations set forth by the FAA and the company for whom we work. The rules in place are there for a reason (none of which are yours and mine to decide why). They may seem appropriate, asinine, stupid, worthwhile, whatever. They are there. Like it or not.
Does anyone here realise that if we do not follow FAR
rules and someone for the FAA is onboard and sees that, we can be fined personally, fined by the company, the company be fined and also risk discipline, up to and, including termination? Most probably do not. Nor even thought about that side (what is seen is "why are bothering me? and why should I?). You, as the customer, will never know they are onboard and never know the outcome if that happens, either.
Should a fine be incurred or termination happen, are you going to pay it or support me because you didn't or wouldn't comply? Hardly.
I know the rules and also know how to approach a situation. A beef of mine (it happens very infrequently) is when customers fight back. Trust me, I do not make the rules, nor do I set out to make your life miserable. I always ask stop _______ (whatever shouldn't be going on) politely and expect you to comply (these are for FARs and not slapping people or making someone strip
). That is not asking too much at all.
There is a way to approach someone when they are seen doing something they are not supposed to do (whether they know it or not). Using tact will get you through every situation. There are ways of getting your point across and there are ways of getting your point across.
Personally, I ask people to stop. If they continue, I explain (I shouldn't have to, but I do). I don't walk away and expect you to decipher what it is I am saying. Nor do I expect flack for doing my job.
I do not go to your place of employment and disregard rules set forth for your environment and see how far I can go and get away with before I get in trouble. I do not expect the same of you in mine. In return, I also treat you with dignity and respect from the word go and expect that back, too.
|Quoting Ikramerica (Reply 40):|
Thus the F/A should have seen this rule, said "I'm sorry for my mistake" and moved along.
We have a winner!!!