Quoting Deguoren (Reply 49): Asked LT for compensation - they declined, took them to court - I won 100%.

Hooray for people like you! Comrade, you have my respect.

Quoting Luv2fly (Reply 46): Again why fee the consumer when it is the airlines responsibility per the law.

Because they could evade it without consequence. And when it saves £, and you know you won't be punished, why not? Evidently a number of airlines do it – including legacy airlines like LH, as RJ100 testified – not just FR. And clearly extremely few people realise the law, so they wouldn't even think about pursuing it.

Quoting SandroZRH (Reply 48): That's not what i said, read again.

You put:

Quoting SandroZRH (Reply 41): we have a prosperous airline called LX now, which is way ahead of FR

To which I replied:

If you think LX is more financially or successfully "prosperous" than FR then clearly you live in a dream world.

Prosperous = main definition: financially successful.

Quoting [email protected] (Reply 51): Because they could evade it without consequence. And when it saves ?, and you know you won't be punished, why not?

Again you are charging a fee for a service that is already provided per the current law. Again a law that FR seems to take glee in circumventing when it is to there benefit.

Quoting Deguoren (Reply 49): No, they are not for weather etc. Nevertheless, better get a good lawyer if you want compensation. It's also the legacy carriers strategy (usually) not to pay without lawsuit. Asked LT for compensation - they declined, took them to court - I won 100%.

Good for you and RJ100.

In my mind unless they implement it properly - that is, highly effectively - it's pretty pointless: most European airlines evade it; most consumers aren't aware of it; and it seems like a time-consuming and expensive process to get what you are legally entitled to. Consumer-wise, it is, of course, a good thing - but only if it's properly implemented.

I still believe it's wrong for airlines to be held responsible if there's delays or cancellations actually due to the weather or other things that they can't control. If they're to blame, as I've said all along, then fair enough.

[Edited 2007-10-16 09:42:38]

Quoting Luv2fly (Reply 52): a law that FR seems to take glee in circumventing when it is to there benefit.

And many other carriers, including legacies.

Quoting [email protected] (Reply 15): If it screws 'em, they're doughnuts: they keep coming back! And those who have never flown FR are equally doughnutesque: they have heard the "horror" stories, yet they still book! Either 47m FR consumers are jam-filled doughnuts or the overwhelming majority have fine experiences.

Just stumbled across this thread and had to say that you cracked me up... the above was a top-notch reply!  

Quoting [email protected] (Reply 10): They could implement a mandatory, non-refundable We'll Protect You charge. They could charge 50p/1 EUR per person per one-way. If there's a cancellation it would then provide accommodation, transfers, and refreshments as appropriate to the cancellation (e.g. if there's another FR flight you can get on in 3 hours you'll receive less, e.g. just refreshments, than if it's the next day, when you'll receive accommodation, transfers, and refreshments). 50p for peace-of-mind and protection if things go wrong - it would only be for cancellations. It'd probably generate £35m-50m (based on 50m pax), and I reckon only a small percentage of that fund would need to be used in one year for cancellations. The rest would be FR's. Mwahahahaha! Only fair to make some money outta it for the added complexity and hassle.

Great idea - just another additional charge that most people wouldn't think twice about paying, even if they are entitled to compensation... you really should apply to FR when you get that degree!

Quoting L410Turbolet (Reply 14): How many times Ryanair screws its customers every week, every month?

Good question. Based on this evenings flights, not very often...

DUE FLIGHT# ROUTE STATUS
1920 FR 672 Dublin - Birmingham ON TIME
1920 FR 1915 Dublin - Karlsruhe-Baden ON TIME
1920 FR 437 Hamburg (Lübeck) - London (Stansted) ON TIME
1920 FR 9993 Malta (Luqa) - Pisa (Florence) ON TIME
1925 FR 9266 Cagliari (Sardinia) - Barcelona (Girona) ON TIME
1925 FR 9433 Rome (Ciampino) - Shannon ON TIME
1925 FR 9848 Cork - Dublin ON TIME
1925 FR 8623 Seville - Düsseldorf (Weeze) ON TIME
1925 FR 8093 Venice (Treviso) - Frankfurt (Hahn) ON TIME
1930 FR 743 Milan (Orio al Serio) - Glasgow (Prestwick) ON TIME
1930 FR 9912 Bournemouth - Barcelona (Girona) ON TIME
1930 FR 9838 Gothenburg City - Frankfurt (Hahn) ON TIME
1935 FR 47 Brussels (Charleroi) - Dublin ON TIME
1935 FR 9274 Eindhoven - London (Stansted) ON TIME
1935 FR 9686 Madrid - Rome (Ciampino) ON TIME
1935 FR 4463 Murcia (Alicante) - Frankfurt (Hahn) ON TIME
1935 FR 105 London (Stansted) - Shannon ON TIME
1940 FR 3633 Bremen - London (Stansted) ON TIME
1940 FR 9375 Barcelona (Girona) - Porto ON TIME
1940 FR 7342 Glasgow (Prestwick) - Rome (Ciampino) DELAY
Eta 2000 enroute air traffic control restrictions
1940 FR 6219 Palma Mallorca - Düsseldorf (Weeze) ON TIME
1945 FR 1732 East Midlands - Granada-Jaén ON TIME
1945 FR 7824 Barcelona (Girona) - Glasgow (Prestwick) ON TIME
1945 FR 6561 Marseille Provence MP2 - Oslo (Torp) ON TIME
1945 FR 227 London (Stansted) - Dublin ON TIME
1950 FR 9593 Palma Mallorca - Liverpool ON TIME
1950 FR 9326 Valencia - Pisa (Florence) ON TIME
1955 FR 1743 Knock-IrelandWest - East Midlands ON TIME
1955 FR 9409 Venice (Treviso) - Rome (Ciampino) ON TIME
1955 FR 9514 Venice (Treviso) - Barcelona (Girona) ON TIME
2000 FR 3453 Murcia (Alicante) - London (Luton) ON TIME
2005 FR 9364 Barcelona (Girona) - Pescara ON TIME
2005 FR 4634 Zaragoza (Pyrenees) - Milan (Orio al Serio) ON TIME
2010 FR 4637 Milan (Orio al Serio) - Newcastle ON TIME
2010 FR 4643 Bratislava (Vienna) - Milan (Orio al Serio) ON TIME
2010 FR 2901 Dublin - Warsaw ON TIME
2010 FR 1147 Edinburgh - Shannon ON TIME
2010 FR 9644 Liverpool - Rome (Ciampino) ON TIME
2010 FR 7157 Madrid - Dublin ON TIME
2010 FR 1636 Stockholm (Skavsta) - Pisa (Florence) ON TIME
2015 FR 4195 Milan (Orio al Serio) - London (Stansted) ON TIME
2015 FR 3644 Bremen - Paris (Beauvais) ON TIME
2015 FR 6107 Brussels (Charleroi) - Rome (Ciampino) ON TIME
2015 FR 3745 Brussels (Charleroi) - Pisa (Florence) ON TIME
2015 FR 1126 Dublin - London (Gatwick) ON TIME
2015 FR 7095 Murcia (Alicante) - Dublin ON TIME
2015 FR 3259 Düsseldorf (Weeze) - London (Stansted) ON TIME
2015 FR 857 Oslo (Torp) - Dublin ON TIME
2020 FR 4984 Paris (Beauvais) - Venice (Treviso) ON TIME
2020 FR 9383 Barcelona (Girona) - Gothenburg City ON TIME
2020 FR 557 Manchester - Dublin ON TIME
2025 FR 6224 Düsseldorf (Weeze) - Alghero (Sardinia) ON TIME
2025 FR 9341 Pisa (Florence) - Seville ON TIME
2025 FR 2734 Riga - Tampere ON TIME
2030 FR 5214 Frankfurt (Hahn) - Bari ON TIME
2030 FR 5412 Madrid - Gothenburg City ON TIME
2030 FR 9905 Newquay - London (Stansted) ON TIME
2030 FR 8396 London (Stansted) - Jerez ON TIME
2035 FR 118 Dublin - London (Gatwick) ON TIME
2035 FR 7312 Dublin - Pula (Istria)(Croatia) ON TIME
2035 FR 5446 Madrid - Marseille Provence MP2 ON TIME
2035 FR 3343 Montpellier - Frankfurt (Hahn) ON TIME
2035 FR 1943 Stockholm (Skavsta) - Milan (Orio al Serio) ON TIME
2040 FR 9849 Dublin - Cork ON TIME
2040 FR 4126 Frankfurt (Hahn) - Barcelona (Girona) ON TIME
2040 FR 79 Frankfurt (Hahn) - Glasgow (Prestwick) ON TIME
2040 FR 9202 Liverpool - Porto ON TIME
2040 FR 234 London (Stansted) - Alghero (Sardinia) ON TIME
2040 FR 3012 London (Stansted) - Rome (Ciampino) ON TIME
2040 FR 9835 Valencia - Frankfurt (Hahn) ON TIME
2045 FR 673 Birmingham - Dublin ON TIME
2045 FR 3918 London (Stansted) - Palermo ON TIME
2050 FR 1908 Dublin - Gdañsk ON TIME
2050 FR 293 London (Stansted) - Dublin ON TIME
2050 FR 9806 London (Stansted) - Barcelona (Girona) ON TIME
2050 FR 8347 London (Stansted) - Porto ON TIME
2050 FR 8363 London (Stansted) - Seville ON TIME
2055 FR 4526 Brussels (Charleroi) - Milan (Orio al Serio) ON TIME
2055 FR 1916 Karlsruhe-Baden - Dublin ON TIME
2055 FR 2842 Shannon - Murcia (Alicante) ON TIME
2055 FR 968 London (Stansted) - Gothenburg City ON TIME
2055 FR 613 London (Stansted) - Derry ON TIME
2055 FR 8351 London (Stansted) - Almeria ON TIME
2055 FR 8325 London (Stansted) - Valencia ON TIME
2100 FR 6055 Brussels (Charleroi) - Venice (Treviso) ON TIME
2100 FR 2971 Dublin - Kaunas ON TIME
2100 FR 3882 London (Luton) - Malta (Luqa) ON TIME
2100 FR 4135 Stockholm (Skavsta) - Frankfurt (Hahn) ON TIME
2100 FR 1626 Stockholm (Skavsta) - Berlin (Schonefeld) ON TIME
2105 FR 9828 Frankfurt (Hahn) - Oslo (Torp) ON TIME
2105 FR 9813 Murcia (Alicante) - Liverpool ON TIME
2105 FR 907 London (Stansted) - Cork ON TIME
2110 FR 7816 Glasgow (Prestwick) - Barcelona (Reus) ON TIME
2110 FR 9931 Pisa (Florence) - Cagliari (Sardinia) ON TIME
2110 FR 9774 London (Stansted) - Karlsruhe-Baden ON TIME
2115 FR 9428 Dublin - Milan (Orio al Serio) ON TIME
2115 FR 9436 Dublin - Rome (Ciampino) ON TIME
2115 FR 1924 East Midlands - Murcia (Alicante) ON TIME
2115 FR 4976 London (Stansted) - Brindisi ON TIME
2115 FR 58 London (Stansted) - Stockholm (Skavsta) DELAY
Eta 2130 earlier air traffic control departure restrictions at london stansted airport
2120 FR 9465 Rome (Ciampino) - Milan (Orio al Serio) ON TIME
2120 FR 9635 Rome (Ciampino) - Paris (Beauvais) ON TIME
2120 FR 288 Dublin - London (Stansted) ON TIME
2120 FR 537 East Midlands - Dublin ON TIME
2120 FR 9368 Barcelona (Girona) - Verona (Brescia) ON TIME
2120 FR 6505 Marseille Provence MP2 - Eindhoven ON TIME
2120 FR 426 Glasgow (Prestwick) - London (Stansted) ON TIME
2125 FR 7036 Dublin - Barcelona (Girona) ON TIME
2125 FR 9261 Barcelona (Girona) - Alghero (Sardinia) ON TIME
2125 FR 4182 Frankfurt (Hahn) - Bratislava (Vienna) ON TIME
2125 FR 2436 London (Stansted) - Krakow ON TIME
2130 FR 558 Dublin - Manchester ON TIME
2130 FR 1638 East Midlands - Berlin (Schonefeld) ON TIME
2130 FR 8606 Düsseldorf (Weeze) - Milan (Orio al Serio) ON TIME
2130 FR 8546 London (Stansted) - Berlin (Schonefeld) ON TIME
2130 FR 306 London (Stansted) - Salzburg ON TIME
2135 FR 9677 Rome (Ciampino) - Valencia ON TIME
2135 FR 1954 Dublin - Frankfurt (Hahn) ON TIME
2135 FR 962 Dublin - Stockholm (Vasteras) ON TIME
2135 FR 4538 Liverpool - Milan (Orio al Serio) DELAY
Eta 2200 earlier ground handling at liverpool john lennon airport
2135 FR 341 London (Luton) - Dublin ON TIME
2135 FR 9833 Palma Mallorca - Frankfurt (Hahn) ON TIME
2135 FR 9586 London (Stansted) - Brussels (Charleroi) ON TIME
2135 FR 2638 London (Stansted) - Granada-Jaén ON TIME
2140 FR 9187 Rome (Ciampino) - Barcelona (Girona) ON TIME
2140 FR 818 Dublin - Edinburgh ON TIME
2140 FR 9107 Barcelona (Girona) - Paris (Beauvais) ON TIME
2140 FR 9642 Liverpool - Alghero (Sardinia) ON TIME
2140 FR 4198 London (Stansted) - Milan (Orio al Serio) ON TIME
2140 FR 3014 London (Stansted) - Rome (Ciampino) ON TIME
2140 FR 9808 London (Stansted) - Barcelona (Girona) ON TIME
2140 FR 9361 Trapani (Sicily) - Barcelona (Girona) ON TIME
2145 FR 508 Dublin - Bristol ON TIME
2145 FR 176 Dublin - Newcastle ON TIME
2145 FR 4108 Frankfurt (Hahn) - Rome (Ciampino) ON TIME
2145 FR 9242 Pisa (Florence) - Barcelona (Girona) ON TIME
2150 FR 1976 Dublin - Riga ON TIME
2150 FR 588 London (Stansted) - Pisa (Florence) ON TIME
2150 FR 8407 London (Stansted) - Wroclaw ON TIME
2155 FR 3768 London (Luton) - Barcelona (Girona) ON TIME
2155 FR 5417 Malmö - Madrid ON TIME
2155 FR 9858 Cork - Dublin ON TIME
2155 FR 108 Shannon - London (Stansted) ON TIME
2155 FR 2146 London (Stansted) - Kaunas ON TIME
2155 FR 2735 Tampere - Riga ON TIME
2200 FR 4275 Milan (Orio al Serio) - Barcelona (Girona) ON TIME
2200 FR 9775 Karlsruhe-Baden - London (Stansted) ON TIME
2200 FR 1733 Granada-Jaén - East Midlands ON TIME
2200 FR 3844 London (Stansted) - Barcelona (Reus) ON TIME
2200 FR 798 London (Stansted) - Venice (Treviso) ON TIME
2205 FR 4235 Milan (Orio al Serio) - Paris (Beauvais) ON TIME
2205 FR 156 Dublin - Leeds Bradford ON TIME
2205 FR 1127 London (Gatwick) - Dublin ON TIME
2205 FR 9622 Liverpool - Kaunas ON TIME
2205 FR 2316 London (Stansted) - Bratislava (Vienna) ON TIME
2210 FR 3645 Paris (Beauvais) - Bremen ON TIME
2210 FR 7343 Rome (Ciampino) - Glasgow (Prestwick) ON TIME
2210 FR 9585 Brussels (Charleroi) - London (Stansted) ON TIME
2210 FR 778 Dublin - Glasgow (Prestwick) ON TIME
2210 FR 969 Gothenburg City - London (Stansted) ON TIME
2210 FR 198 London (Stansted) - Bologna (Forli) ON TIME
2215 FR 5208 Frankfurt (Hahn) - Milan (Orio al Serio) ON TIME
2215 FR 38 London (Stansted) - Oslo (Torp) ON TIME
2220 FR 449 Liverpool - Dublin ON TIME
2220 FR 4154 London (Luton) - Milan (Orio al Serio) ON TIME
2220 FR 714 London (Stansted) - Aarhus ON TIME
2220 FR 464 London (Stansted) - Turin ON TIME
2225 FR 3659 Malaga - Bremen ON TIME
2225 FR 9643 Rome (Ciampino) - Liverpool ON TIME
2225 FR 26 Dublin - Paris (Beauvais) ON TIME
2225 FR 298 Dublin - London (Stansted) ON TIME
2225 FR 9807 Barcelona (Girona) - London (Stansted) ON TIME
2225 FR 3634 London (Stansted) - Bremen ON TIME
2225 FR 438 London (Stansted) - Hamburg (Lübeck) ON TIME
2225 FR 4985 Venice (Treviso) - Paris (Beauvais) ON TIME
2230 FR 9365 Pescara - Barcelona (Girona) ON TIME
2230 FR 2194 London (Stansted) - Tampere ON TIME
2235 FR 119 London (Gatwick) - Dublin ON TIME
2235 FR 3746 Pisa (Florence) - Brussels (Charleroi) ON TIME
2235 FR 2902 Warsaw - Dublin ON TIME
2240 FR 233 Alghero (Sardinia) - London (Stansted) ON TIME
2240 FR 6108 Rome (Ciampino) - Brussels (Charleroi) ON TIME
2240 FR 2972 Kaunas - Dublin ON TIME
2240 FR 614 Derry - London (Stansted) ON TIME
2240 FR 132 Shannon - Paris (Beauvais) ON TIME
2240 FR 8547 Berlin (Schonefeld) - London (Stansted) ON TIME
2240 FR 8397 Jerez - London (Stansted) ON TIME
2245 FR 9466 Milan (Orio al Serio) - Rome (Ciampino) ON TIME
2245 FR 3013 Rome (Ciampino) - London (Stansted) ON TIME
2245 FR 536 Dublin - East Midlands ON TIME
2245 FR 559 Manchester - Dublin ON TIME
2245 FR 5447 Marseille Provence MP2 - Madrid ON TIME
2245 FR 307 Salzburg - London (Stansted) ON TIME
2250 FR 4525 Milan (Orio al Serio) - Brussels (Charleroi) ON TIME
2250 FR 908 Cork - London (Stansted) ON TIME
2250 FR 7313 Pula (Istria)(Croatia) - Dublin ON TIME
2250 FR 3258 London (Stansted) - Düsseldorf (Weeze) ON TIME
2250 FR 8326 Valencia - London (Stansted) ON TIME
2255 FR 1946 Alghero (Sardinia) - Stockholm (Skavsta) ON TIME
2255 FR 4125 Barcelona (Girona) - Frankfurt (Hahn) ON TIME
2255 FR 59 Stockholm (Skavsta) - London (Stansted) ON TIME
2255 FR 9376 Porto - Barcelona (Girona) ON TIME
2255 FR 2645 Riga - London (Stansted) ON TIME
2255 FR 419 London (Stansted) - Glasgow (Prestwick) ON TIME
2255 FR 1639 Berlin (Schonefeld) - East Midlands ON TIME
2255 FR 6056 Venice (Treviso) - Brussels (Charleroi) ON TIME
2300 FR 6223 Alghero (Sardinia) - Düsseldorf (Weeze) ON TIME
2300 FR 9932 Cagliari (Sardinia) - Pisa (Florence) ON TIME
2300 FR 1955 Frankfurt (Hahn) - Dublin ON TIME
2300 FR 2147 Kaunas - London (Stansted) ON TIME
2300 FR 297 London (Stansted) - Dublin ON TIME
2300 FR 8364 Seville - London (Stansted) ON TIME
2305 FR 9262 Alghero (Sardinia) - Barcelona (Girona) ON TIME
2305 FR 4197 Milan (Orio al Serio) - London (Stansted) ON TIME
2305 FR 5215 Bari - Frankfurt (Hahn) ON TIME
2305 FR 509 Bristol - Dublin ON TIME
2305 FR 342 Dublin - London (Luton) ON TIME
2305 FR 819 Edinburgh - Dublin ON TIME
2310 FR 9859 Dublin - Cork ON TIME
2310 FR 8352 Almeria - London (Stansted) ON TIME
2310 FR 177 Newcastle - Dublin ON TIME
2310 FR 1627 Berlin (Schonefeld) - Stockholm (Skavsta) ON TIME
2310 FR 6562 Oslo (Torp) - Marseille Provence MP2 ON TIME
2315 FR 4537 Milan (Orio al Serio) - Liverpool DELAY
Eta 2345 earlier ground handling at liverpool john lennon airport
2315 FR 29 Paris (Beauvais) - Dublin ON TIME
2315 FR 1909 Gdañsk - Dublin ON TIME
2315 FR 9809 Barcelona (Girona) - London (Stansted) ON TIME
2315 FR 3919 Palermo - London (Stansted) ON TIME
2315 FR 1637 Pisa (Florence) - Stockholm (Skavsta) ON TIME
2320 FR 65 Paris (Beauvais) - Glasgow (Prestwick) ON TIME
2320 FR 7037 Barcelona (Girona) - Dublin ON TIME
2320 FR 2437 Krakow - London (Stansted) ON TIME
2320 FR 157 Leeds Bradford - Dublin ON TIME
2320 FR 439 Hamburg (Lübeck) - London (Stansted) ON TIME
2320 FR 1925 Murcia (Alicante) - East Midlands ON TIME
2320 FR 2843 Murcia (Alicante) - Shannon ON TIME
2320 FR 742 Glasgow (Prestwick) - Milan (Orio al Serio) ON TIME
2320 FR 7817 Barcelona (Reus) - Glasgow (Prestwick) ON TIME
2320 FR 1977 Riga - Dublin ON TIME
2320 FR 9829 Oslo (Torp) - Frankfurt (Hahn) ON TIME
2325 FR 715 Aarhus - London (Stansted) ON TIME
2325 FR 9429 Milan (Orio al Serio) - Dublin ON TIME
2325 FR 9908 Dublin - Pisa (Florence) ON TIME
2325 FR 3769 Barcelona (Girona) - London (Luton) ON TIME
2325 FR 4136 Frankfurt (Hahn) - Stockholm (Skavsta) ON TIME
2325 FR 9369 Verona (Brescia) - Barcelona (Girona) ON TIME
2330 FR 1944 Milan (Orio al Serio) - Stockholm (Skavsta) ON TIME
2330 FR 4183 Bratislava (Vienna) - Frankfurt (Hahn) ON TIME
2330 FR 448 Dublin - Liverpool ON TIME
2330 FR 9241 Barcelona (Girona) - Pisa (Florence) ON TIME
2330 FR 9621 Kaunas - Liverpool ON TIME
2330 FR 777 Glasgow (Prestwick) - Dublin ON TIME
2330 FR 589 Pisa (Florence) - London (Stansted) ON TIME
2330 FR 9342 Seville - Pisa (Florence) ON TIME
2330 FR 799 Venice (Treviso) - London (Stansted) ON TIME
2330 FR 8408 Wroclaw - London (Stansted) ON TIME
2335 FR 4977 Brindisi - London (Stansted) ON TIME
2335 FR 9108 Paris (Beauvais) - Barcelona (Girona) ON TIME
2335 FR 6506 Eindhoven - Marseille Provence MP2 ON TIME
2335 FR 9186 Barcelona (Girona) - Rome (Ciampino) ON TIME
2335 FR 8348 Porto - London (Stansted) ON TIME
2335 FR 8637 Marrakesh - Düsseldorf (Weeze) ON TIME
2340 FR 8607 Milan (Orio al Serio) - Düsseldorf (Weeze) ON TIME
2340 FR 9636 Paris (Beauvais) - Rome (Ciampino) ON TIME
2340 FR 9435 Rome (Ciampino) - Dublin ON TIME
2340 FR 3845 Barcelona (Reus) - London (Stansted) ON TIME
2340 FR 109 London (Stansted) - Shannon ON TIME
2345 FR 4153 Milan (Orio al Serio) - London (Luton) ON TIME
2345 FR 2317 Bratislava (Vienna) - London (Stansted) ON TIME
2345 FR 133 Paris (Beauvais) - Shannon ON TIME
2345 FR 3015 Rome (Ciampino) - London (Stansted) ON TIME
2345 FR 5703 Fez - Frankfurt (Hahn) ON TIME
2345 FR 4276 Barcelona (Girona) - Milan (Orio al Serio) ON TIME
2345 FR 3883 Malta (Luqa) - London (Luton) ON TIME
2345 FR 9203 Porto - Liverpool ON TIME
2345 FR 2195 Tampere - London (Stansted) ON TIME
2345 FR 39 Oslo (Torp) - London (Stansted) ON TIME
2345 FR 465 Turin - London (Stansted) ON TIME
2345 FR 963 Stockholm (Vasteras) - Dublin ON TIME
2350 FR 4236 Paris (Beauvais) - Milan (Orio al Serio) ON TIME
2350 FR 199 Bologna (Forli) - London (Stansted) ON TIME
2350 FR 9384 Gothenburg City - Barcelona (Girona) ON TIME
2350 FR 78 Glasgow (Prestwick) - Frankfurt (Hahn) ON TIME
2355 FR 9641 Alghero (Sardinia) - Liverpool ON TIME
2355 FR 5207 Milan (Orio al Serio) - Frankfurt (Hahn) ON TIME
2355 FR 4107 Rome (Ciampino) - Frankfurt (Hahn) ON TIME
2355 FR 4638 Newcastle - Milan (Orio al Serio) ON TIME
2355 FR 9434 Shannon - Rome (Ciampino) ON TIME
2355 FR 9678 Valencia - Rome (Ciampino) ON TIME
2359 FR 2639 Granada-Jaén - London (Stansted) ON TIME

Quoting Diesel1 (Reply 56): Good question. Based on this evenings flights, not very often...

I like the way that a large slice of that list isn't due to be airborne for some time yet.

Screwing pax over once is too many times. As a proportion, few flights run into serious problems - they still need to take proper care of people when the unfortunate does happen.

By the way, where is that info taken from?

Quoting [email protected] (Reply 58): Quoting RussianJet (Reply 57):By the way, where is that info taken from? www.easyjet.com

ROFL !
This must be the biggest joke in years !
-HT

Quoting [email protected] (Reply 10):

That's why you purchase travel insurance before hand, but not with the airline. With travel insurance, you are protected anyway and you don't have to worry if the airline you flew on will take care of you or dump you or screw you over.

Quoting HT (Reply 59): ROFL ! This must be the biggest joke in years !

You must not get out much !! lol....

Quoting AirframeAS (Reply 60): With travel insurance, you are protected anyway and you don't have to worry if the airline you flew on will take care of you or dump you or screw you over.

Even with travel insurance you must read the small print and check your policy. Some do not cover connecting flights and its amazing how many things come under their opt out ''Force Majoure'' section. Then there is the Excess on the policy which can be upto Euro 100 / $141 so you only get a small amount back.

I see SkyExpress (it’s a Russian discount airline) offers a “Flight Delay” option in the booking process. (Being a Russian carrier it obviously isn't covered by the EU's ineffective law that we have hitherto been discussing.) Its English site doesn't seem to be working properly my end, so I can't yet read the details. I'll try again soon.

[Edited 2007-10-16 13:52:30]

In EC regulation 261/2004 it's also stated that the airlines have the duty to inform their passengers about their rights, in this case inform them about the compensation rules and the duty to care, etc etc. However since the airlines never took this law seriously (at least it seems they don't take it serious) there is room for a new business:

http://www.euclaim.com/Default.aspx?Page=HomeEN

This is the English welcome page, rest of the site is in Dutch.

Delay services fee is 250 roubles. By paying this fee in case of flight delay a passenger gets the following services from Sky Express irrespective of the delay reason:

Hot food and drinks - when flight delayed for more than 3 hours, and further every six hours of delay.
Hotel accommodation and "airport-hotel-airport" transfer - when flight delayed for more than 6 hours during the night time, and for more than 8 hours during the daytime.

The Delay services fee is for one way flight only. In case of roundtrip flight the fee is doubled.

Sky Express obligations on Delay services provision arise only in case this fee is paid by passenger.

If a passenger has to change his/her plans because of delay non-scheduled flight and does not want to go on with the flight, the airline will rebook the ticket for the passenger for any other flight of the company without any additional fees.

Thanks OA.

250 RUB is £4.93/7.07EUR per one-way.

Finish here 2315 tonight and restart at 0700 tomorrow. Will have a think about making it optional, etc, in my sleep.

Quick thoughts:

I can’t say it immediately appeals – the idea of some getting help and others not isn’t appealing, and it could be a recipe for disaster – but it could generate considerable revenue: if FR charged £4.95 per one-way for cancellation/long delay protection and peace-of-mind and 10% of its customers paid it, I reckon it’d probably generate between £75m and £99m – far more than if it charged a small mandatory per person per one-way fee. It’d also go better with its increased personalisation stance, e.g. pay for what you want/need. And the actual costs of giving the protection would be less - you wouldn't have to pay often due to excellent punctuality and a low cancellation rate, and when you do there'd be fewer people - so more for FR to keep. Mwahahaha!   Of course, fully non-refundable. But hmm. I particularly dislike the idea of the extra complexity.

Time for my pre-departure snooze. Night!  

[Edited 2007-10-16 14:28:29]

It is a hot issue also in Sweden:

"Consumer watchdog takes Ryanair to court"
http://www.thelocal.se/8801/20071016/

Quoting OA260 (Reply 18): Thats why I dont choose them unless there is no other way.

If there is no other way, than it is not democratic.

Quoting Bofredrik (Reply 66): It is a hot issue also in Sweden:

Glad to hear it.

This part is great:

"A Ryanair official had a different version of the incident.

"In that case we had seats available the next day and if anyone has to stay at a hotel we naturally pay for that," Northern Europe director Wilhelm Hamilton told Swedish news agency TT."

We naturally pay for that??? Ha ha ha ha ha ha ha ha ha ha ha ha ha ha! Oh please, stop it!    Sure, they pay up immediately like it's second nature to them.  Do me a favour! It'd probably be easier getting blood out of a stone! Still, what a great laugh that's given me - an absolute classic quote.

Quoting OA260 (Reply 61): Even with travel insurance you must read the small print and check your policy. Some do not cover connecting flights and its amazing how many things come under their opt out ''Force Majoure'' section. Then there is the Excess on the policy which can be upto Euro 100 / $141 so you only get a small amount back.

Thats why its also called "Shopping around for travel insurance"   

After reading some FR horror stories; I wonder why people put up with it.
I realize that I speaking from the other side of the pond here, but there is a major difference in the quality of service you get from Ryan Air, Jet2, and Easyjet, as compared to the LCC carriers in the US (Jetblue, Virgin America, Southwest).
The fee structure in the USA is much less complicated (we pretty much are gauranteed to take 2 bags, a free non-alcholic drink, and a comfortable seat). There are no added fees for checking bags, paying for your ticket (that drove me nuts), so the fair that we are quoted is pretty close to what we pay. Once you actually pay for the flight, it is pretty similiar to flights with Euro LCC's.
That being said, there are certain things that people should expect, regardless of what they pay. Everybody deserves common courtesy (which I realize isn't that common), and to get to there destination. It seems FR feels that they are entitled to treat their customers as they please, because their fees are so low (I think some people writing responses on this site feel like wise). It seems Ryanair is more concerned about getting the last penny from the customer than actually serving them, and feels that the customer will always come back because they save a few quid. It is like the girl who keeps going back to the guy who cheats on her, WHY?
I'm quite if FR were to try that in America, they would end up giving all their profits to lawyers. While I think the American fascination with sueing is a bad thing, in FR's case that might not be bad thing.

From UK Airport News:

After 14 months of fighting, passenger wins compensation from easyJet over cancelled flight

16.10.07

Quote: Budget airline easyJet has been forced to pay more than £1500 compensation to a London family after it cancelled a flight from Barcelona to Gatwick, refused to pay for accommodation and other expenses, and ignored EU rules on delays and cancellations, the Guardian newspaper reports. But it took the passenger, Simon Langtree, 14 months to win his battle, with the airline even refusing to pay up after a court judgment. He finally obtained his compensation only after obtaining a court order allowing him to send in bailiffs to the budget airline. It all began on August 10 last year. That was the day the transatlantic liquids terror plot was announced and passengers were banned from taking fluids on to flights, creating chaos in airports across the globe. Airlines struggled, with many flights delayed by hours. Like many others, easyJet chose to cancel flights, including Mr. Langtree's 14:40 flight from Barcelona to Gatwick. After waiting for several hours in the terminal with his four children, he was told that the best easyJet could do was put him and his party on the 22:55pm flight the next night, arriving at Gatwick after midnight. Mr Langtree asked about accommodation. easyJet staff flatly refused. Mr. Langtree quoted the EU Delayed Boarding Directive 261/2004, which gives easyJet has a duty of care to passengers. It must offer such items as accommodation, refreshment, transport to and from the airport and telephone calls when they cancel a flight. easyJet airport staff denied all knowledge of the directive, offered no support and, like hundreds of other passengers, left the family to fend for themselves. The only support was to give passengers their premium-rate phone line in the UK to ring for information - which was constantly engaged or passengers were held in a long queue. Fortunately, the apartment the family had stayed in during their holiday was still free and the family were able to re-occupy it for the night. But the cost was £288 for accommodation, food and transfers to and from the airport, plus another £59 for phone calls on his mobile from Spain to easyJet's 0871 number in UK to find out information. When he got back to the UK, Mr. Langtree asked the airline for £346.90 in compensation. He sent an email and several letters, but received no response. After months of being stonewalled, he went online to moneyclaim.gov.uk and started a small claims court action. easyJet filed a defence, which said that he had been informed in advance that the flight had been cancelled. Mr. Langtree says what the airline had sent was an email telling him in advance that there was a small change in the schedule, not a cancellation. A hearing was set for June this year in Bow, London. But easyJet did not turn up. Mr. Langtree told the newspaper: 'I was only claiming £346.90 but the judge was very annoyed that easyJet had not bothered to turn up. He awarded me compensation and everybody else in my group, including a baby. In total it was £1,619.54.' But it didn't end there. easyJet was given 14 days to pay, but they didn't do so, forcing Mr. Langtree to turn to bailiffs. Asked if it was worth 14 months of battling, he told the newspaper: 'It is very, very stressful when a flight is cancelled and you are left with no assistance whatsoever. easyJet made no effort at all. I think they were relying on the fact that it takes so much hassle to get the money back and that even if you resort to legal action, you'll eventually drop out.' 'I am sure that of the hundreds of passengers affected, there were only a few of us who persisted in getting compensation. Although it takes time, the process is not hard and the courts are very helpful. It is only by more people taking airlines to court that they will start to carry out their legal responsibility in caring for passengers when they cancel or delay flights.'

Quoting AirframeAS (Reply 69): Thats why its also called "Shopping around for travel insurance"

People can shop around all they like but seldom understand the policy that they are buying  

When you choose to travel from PAR to MAD by bus (Ryanair) instead of an airplane (Air France, Iberia) you end travelling by BUS! Ryanair and all these "carriers" have nothing to do with the real air travel experience provided by a real carrier.

Quoting ATHYEG333 (Reply 73): Ryanair and all these "carriers" have nothing to do with the real air travel experience provided by a real carrier.

Thank God for that: air travel is for the most part merely another form of transportation. And that is what the overwhelming majority of people nowadays rightly view it as.