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stealth777
Topic Author
Posts: 353
Joined: Tue Feb 28, 2006 3:48 pm

US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 2:25 am

HI Everyone,
last friday I was supposed to fly on a AA flight departing at 6:10 but was delayed for mechanical reasons. However it wasn't my flight that was delayed but the 2pm flight was delayed and had a domino effect that affected my flight. (plane was suppose to operate the 2pm flight to lax, turn a do the 4pm flight to SFO and then do the 6pm turn back to LAX {my flight}). But since the first flight was delayed for mechanical reasons and AA was unable to make up the times just kept on extending the delays. My questions is, do you think passengers would be entitled to any compensation for the delay? I know 3 hours is not a long time to wait but the bad thing about AA at SFO was there were not a single agent at any of the gates between 5:30pm and 6:50pm and there was only two or three agents assisting the check-in line outside (that had a long line of passengers waiting to check in for the evening flights) so speaking to any agents of AA was pretty pointless and by the time I found an agent to talk to he just gave me a printout of a number to call/fax/email. I'm just curious as to what AA will say or do about this.

-stealth
 
SPREE34
Posts: 1744
Joined: Tue Jun 29, 2004 6:09 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 2:32 am

Quoting Stealth777 (Thread starter):
I'm just curious as to what AA will say or do about this.

Nothing real. Perhaps a form letter apology.

Quoting Stealth777 (Thread starter):
speaking to any agents of AA was pretty pointless

Usually is.

Quoting Stealth777 (Thread starter):
by the time I found an agent to talk to he just gave me a printout of a number to call/fax/email.

It's part of their "it's not my job" routine.

I quit flying AA this year.
I don't understand everything I don't know about this.
 
elmothehobo
Posts: 985
Joined: Thu Aug 10, 2006 11:10 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 2:54 am

They gave me 8000 miles the last time I had a delayed flight due to mechanical problems, and that was before I was Gold, July 07, IIRC.

You'll get an email in a few weeks and some FFP compensation.
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 4:03 am

Quoting SPREE34 (Reply 1):
I quit flying AA this year.

I never started!
Al Gore invented global warming.
 
plateman
Posts: 646
Joined: Wed May 23, 2007 9:36 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 4:32 am

I love how the American airlines will usually do nothing, at least from personal exprience.

But--the European ones pretty good for immediate help. Case and point a KLM flight from LCY-AMS was delayed by over 90 minutes. They gave us £10 for food to use.
"Explore. Dream. Discover." -Mark Twain
 
elmothehobo
Posts: 985
Joined: Thu Aug 10, 2006 11:10 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 4:42 am

Quoting PlateMan (Reply 4):
I love how the American airlines will usually do nothing, at least from personal exprience.

I completely disagree. Every time that I have had a significant mechanical delay, I have gotten some kind of compensation, most recently in August 07 (not July as I stated earlier).

Most US carriers will offer you compensation, though not as good as European carriers. Alaska Airlines has a comprehensive plan for passengers affected by delays, similar to those of European carriers.

By the way, PLATEMAN, you live in my dorm. Small world eh?
 
musapapaya
Posts: 1027
Joined: Mon Apr 05, 2004 10:02 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 6:57 am

I would suggest you write to them rather than just doing an email. Hopefully they will give you something in return.
 
Halophila
Posts: 480
Joined: Sun Aug 14, 2005 11:44 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 7:07 am

Quoting Stealth777 (Thread starter):
My questions is, do you think passengers would be entitled to any compensation for the delay?

Unfortunately, probably not (at least in my experience). I've been delayed 7 hours because of "operational reasons" (whatever that means...), with no compensation. Even in the EU with the charter of rights, its hard to get anything out of the airlines...

Quoting Musapapaya (Reply 6):
I would suggest you write to them rather than just doing an email.

Absolutely agree - letters are taken a bit more seriously than email IME.
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ikramerica
Posts: 15100
Joined: Mon May 23, 2005 9:33 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 7:30 am

4 hours is the limit, IIRC. If they can't get you out in 4 hours, they are supposed to put you on another airline if possible or compensate you or both.

3 hours sucks (since the flight is 1:15) but I don't think you are entitled to anything.
Of all the things to worry about... the Wookie has no pants.
 
SiouxATC
Posts: 298
Joined: Thu Nov 23, 2006 3:17 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 7:37 am

Quoting SPREE34 (Reply 1):
I quit flying AA this year.

I did last year, the customer service is non existant.


As stated above, you arnt "entitled" to anything because the delay was under 4 hours. I know it sucks but that is the airlines for you.
 
Halophila
Posts: 480
Joined: Sun Aug 14, 2005 11:44 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 7:44 am

Quoting Ikramerica (Reply 8):
4 hours is the limit, IIRC. If they can't get you out in 4 hours, they are supposed to put you on another airline if possible or compensate you or both.

Oh wow, really? Thanks for the info.
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luv2cattlecall
Posts: 827
Joined: Fri Sep 28, 2007 6:25 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 7:46 am

I was flying on a super-cheap coach ticket from DTW to LGW on NW in '05, on a DC-10, and we were delayed by 2:40 because there was an engine problem. They booted us off of the plane and gave us meal vouchers, which were useless since it was past midnight and everywhere was closed. Turns out the vouchers could also be redeemed for 10k FFmiles, which was nice enough, but by the time I returned home, there was a hand signed letter in my mailbox apologizing for the delay and for the food service being closed, as well as a notice that I'll be getting an extra 15k miles placed into my account, and I never even complained to them about the incident. Show me a european carrier that'll do that...my experience with them has been that they don't even follow what they're requred to do by law in terms of pax compensation.

Quoting PlateMan (Reply 4):
I love how the American airlines will usually do nothing, at least from personal exprience.

But--the European ones pretty good for immediate help. Case and point a KLM flight from LCY-AMS was delayed by over 90 minutes. They gave us £10 for food to use.

I know, Ryanair especially
 Yeah sure
.
 
44k
Posts: 174
Joined: Thu Aug 23, 2007 2:07 pm

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 8:01 am

Quoting SiouxATC (Reply 9):
As stated above, you arnt "entitled" to anything because the delay was under 4 hours

I work for AA, and there is not such rule. On many occasions I have handed out meal vouchers for delayed pax, also if there is a delay, regardless how short it is (within reason), pax can be accommodated on other airlines. Once again, I have personally done it many times. My goal is to get you where you need to go.

Quoting SPREE34 (Reply 1):
It's part of their "it's not my job" routine.

Thats because there is no way for a AAgent to add frequent flyer miles to an account. There is no such function in Sabre to do it.

Quoting SiouxATC (Reply 9):
I did last year, the customer service is non existant.

I'm sorry to hear that. I know that I care about my pax, and will go the extra mile to fix a stressful situation like a delay. I know that all the agents at my station would do the same.
 
NG1Fan
Posts: 329
Joined: Fri Aug 17, 2007 11:53 pm

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 11:01 am

Had a situation on OS in VIE. Upon arrrival from SVO, part of our group flying to Bologna was flown on a later OS flight, the remainder re-routed via Rome. Given they arrived 4 hours late, each of the Rome diversion pax was given EUR200 in cash!

No food voucher though - bummer!

Jokes aside, those on the more direct flight still had to wait in Bologna for ca. two hours for the rest of us to arrive. And given we had two rental cars to get (they stayed open for us), and a one-hour trip to the hotel, made for long night.

NG1Fan
 
Halophila
Posts: 480
Joined: Sun Aug 14, 2005 11:44 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Mon Nov 12, 2007 8:12 pm

Quoting NG1Fan (Reply 13):
Given they arrived 4 hours late, each of the Rome diversion pax was given EUR200 in cash

Thats great! Unfortunately my experience with AZ was entirely different... 18 hours late (because of "operational reasons"), and they refused to give any compensation at all... only after writing ENAC (the italian FAA) did I receive reimbursement for some out-of-pocket expenses incurred as a direct result of the delay. In the incredibly rude letter I received from AZ's US office after the formal complaint to ENAC, they said and I quote "they are not in the business of compensating because of delay, emotional distress, etc)... Truly the worst customer service I have received...
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SiouxATC
Posts: 298
Joined: Thu Nov 23, 2006 3:17 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Tue Nov 13, 2007 4:32 am



Quoting 44k (Reply 12):
I'm sorry to hear that. I know that I care about my pax, and will go the extra mile to fix a stressful situation like a delay. I know that all the agents at my station would do the same.

Thats good to hear, to bad there arn't more employees like you at AA. However, I can tell that not ALL of them share your ethic.
 
stealth777
Topic Author
Posts: 353
Joined: Tue Feb 28, 2006 3:48 pm

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 10:37 am

well for those interested I did get a response back from AA after sending them an email. Surprisingly I received a $100 voucher for future travel for my travels. Although not as much as what my friend got from UA when she was delayed 3 hours (plus she didnt have to jump through the loops as I did, got hers from the gate agent) its still better than nothing. Its just sad though of the loops you have to jump thru to get it.

-stealth..
 
SPREE34
Posts: 1744
Joined: Tue Jun 29, 2004 6:09 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 3:31 pm



Quoting Stealth777 (Reply 16):
I received a $100 voucher for future travel

You should take that voucher and apply it to the last floght you ever take with AA.
I don't understand everything I don't know about this.
 
AIR757200
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 3:45 pm

Most, if not, all of the control on "seeking compensation" is done through customer relations, which is available to you by writing in, faxing, or the fastest way, AA.com.
 
davescj
Posts: 1287
Joined: Wed Jun 13, 2007 1:46 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 3:54 pm



Quoting 44k (Reply 12):
I'm sorry to hear that. I know that I care about my pax, and will go the extra mile to fix a stressful situation like a delay. I know that all the agents at my station would do the same.

Sadly, as pointed out, not all are as carring. And (just as obviously) this creates bad will among pax.

I have had DL and NW give out food vouchers, usually in the area of 10/15 USD. Personally, I've never been re routed onto another carrier. I can't think of any recompense I've ever gotten after the fact (miles/voucher for future flight/nothing).

Best advise: travel insurance. As delays/cancellations/etc become a bigger hassle to missed connections, stuffed planes,etc a bit of insurance can repay lots of out of pocket expenses.

Dave
Can I have a mojito on this flight?
 
sw733
Posts: 5884
Joined: Wed Feb 25, 2004 6:19 am

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 4:03 pm



Quoting PlateMan (Reply 4):
Case and point a KLM flight from LCY-AMS was delayed by over 90 minutes.

Yeah I was taking an Aer Lingus DUB-LHR flight this past summer and we were delayed 60 minutes, and got an 8 euro food voucher.

My customer services experiences with AA have been pretty good. I think everyone has different experiences with different airlines...some people love AA and hate UA, some people love UA and hate DL, etc. etc. I hate US because of customer service, but other people love them. It's just alllllll personal experiences.

While it definitely is a pain to be delayed 3 hours, it doesn't sound like you will win anything by the book. I certainly agree with those who say to write a paper letter to them, and at the least you should get some miles...hopefully. Then again, I didn't out of US Airways.
 
stealth777
Topic Author
Posts: 353
Joined: Tue Feb 28, 2006 3:48 pm

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 11:06 pm

thats the funny thing about the us industry. each airline does this differently when handling delayed pax. I wrote to AA via their website, took about 10 days got a little compensation for the mechanical delay. My friend on the other hand walked up to a gate agent at UA when her flight was delayed 3 hours and within 5 mins got a $150 travel voucher (forgot to mention earlier she also received a $20 food voucher as well). so as a customer which would be better way of handling the compensation if any at all was to be given out? right there on the spot or have the customer write it in to the airline. I think AA uses this tactic so that it doesnt have to shell out the compensation, because how many people will remember to write to the airline to complain once they are done with thier trip(s)?
 
windstepper
Posts: 11
Joined: Sat Oct 06, 2007 5:36 pm

RE: US Domestic Flt Delayed 3 Hrs..any Compensation?

Sun Nov 18, 2007 11:25 pm

I was flying out of BNA on AA the day the Memphis radar went out. I encountered two AA employees who swore that
there was no way to get out of BNA on any of the other carriers because they were booked solid because of the radar
outage and there would be NO compensation of any sort because it wasn't "their fault".

I was patient and when it was my turn at the ticket counter I was helped by a very helpful ticket agent who personally
verified my seats on another airline. Later I wrote a letter describing the bad attitudes of some and praising the
helpfulness of other AA employees. I recieved a hand-signed apology within 3 days of my letter and recieved some
nice mileage for my troubles.

There are good and bad apples in every airline. The trick is not to be immature and irate when dealing with the bad ones and sooner or later you'll get helped by the good ones.

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