USAirALB
Topic Author
Posts: 2105
Joined: Tue Sep 11, 2007 4:46 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:19 pm

It's a simple question. The zagats are in, and once again US is rated the worst. Lets go over it.


-Most flights depart on time, with the exception of the PHL hub. US West has great on-time records.
CLT,PIT flights are usually never late.

-The airports are really nice(PHX,LAS,CLT,PIT) with the exception of PHL.(The A and F terminal are nice)

-Staff is usually nice

-On Board service is good unless your on a 733,734. Airbus aircraft has incredible comfort. The other boeing aircraft 752,762 are ok, better than the 737, but not as good as airbus.

-2nd or 3rd in Carribean

-3rd in Europe

NW has lost many features that US has. Why is NW rated higher than US? NW no longer has free pretzels, entertainment, etc
RJ85, F70, E135, E140, E145, E70, E75, E90, CR2, CR7, CR9, 717, 732, 733, 734, 735, 73G, 738, 739, 744, 752, 753, 762, 772, 77E, 77W, 789, 319, 320, 321, 332, 333, 343, 359, 388
 
USAirALB
Topic Author
Posts: 2105
Joined: Tue Sep 11, 2007 4:46 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:25 pm

meant to say Why is US always rated poorly?
RJ85, F70, E135, E140, E145, E70, E75, E90, CR2, CR7, CR9, 717, 732, 733, 734, 735, 73G, 738, 739, 744, 752, 753, 762, 772, 77E, 77W, 789, 319, 320, 321, 332, 333, 343, 359, 388
 
commavia
Posts: 11489
Joined: Mon Apr 25, 2005 2:30 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:34 pm

They've had lots of, putting it nicely, "problems" lately. I'd encourage you to go read what their employees have to say over at USAviation.com, or what their frequent flyers are talking about over at FlyerTalk.com. Either way, it's not pretty.

Sure, people are still - generally - getting where they are going, and some are coming away pleased, no doubt.

But, over the last few months, a series of stupid and ill-conceived decisions, coupled with non-existent management, have driven a lot of valued long-time customers away. Now some of these are obviously not every-day occurrences, but certain things such as...

- overflowing toilets spewing human sh*t into the aisles,
- unrefrigerated food being served to Europe after 8 hrs (if food is catered at all),
- on-time numbers to Europe that were approaching single digits in some markets this past summer
- demoralized employee morale (particularly in the East) after a series of screw-ups like terrible new uniforms, etc.
- the continued inability of US to get their PHL operation (which they say accounts for 40% of their revenue) under any type of logistical or operational control
- tightly-cramped aircraft reconfigurations that have forced FAs to now use customers' overhead bin space to store garbage and food,
- duct-taped seats and overhead bins,
- aircraft that smell like urine and look like it too,
- overhead projector screens made out of pieces of computer paper scotch taped to the cabin partition,
- removal of closets,
- chronic understaffing both on the ground and in the air
- switching from SABRE to an inferior res system (QIK/SHARES) that can't handle intercontinental flights
- reduction in the number of First Class seats on much of the fleet

...haven't exactly endeared USAirways to many of its former frequent flyers.

[Edited 2007-11-21 06:37:20]
 
AirTranTUS
Posts: 3313
Joined: Tue Jun 21, 2005 9:12 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:36 pm



Quoting USAirALB (Thread starter):
Airbus aircraft has incredible comfort.

Except that they have 30" pitch. That doesn't equal comfort to me, unless I pay Skybus fares or it's a DC-9.

Quoting USAirALB (Thread starter):
NW no longer has free pretzels

A recent Trip Report said that NW served a light snack and beverage on MSP-DTW. Obviously they still serve something. One Last DC10: BHX-AMS-MSP-DTW-AMS-BHX On KLM & NW (by PlymSpotter Nov 20 2007 in Trip Reports)

NW also serves Asia, and in Europe, you can connect onward with KLM.
I love ASO!
 
whappeh
Posts: 1058
Joined: Sun Mar 05, 2006 4:47 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:42 pm



Quoting Commavia (Reply 2):
- overflowing toilets spewing human sh*t into the aisles,

Didn't that happen on a United flight?
-Travel now, journey infinitely.
 
commavia
Posts: 11489
Joined: Mon Apr 25, 2005 2:30 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:48 pm



Quoting Whappeh (Reply 4):
Didn't that happen on a United flight?

It's happened on many flights on many airlines over the years. But, as it goes, the overflowing excrement combined with everything else is driving some away.
 
bobnwa
Posts: 4514
Joined: Fri Dec 22, 2000 12:10 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 2:59 pm



Quoting USAirALB (Thread starter):
-3rd in Europe

Among the US carriers flying to Europe, US ranks a distant last in RPK's and passengers carried
1. DL
2. AA
3. CO
4. UA
5, NW
6. US
 
Junction
Posts: 557
Joined: Sat Mar 05, 2005 2:50 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 3:13 pm



Quoting Commavia (Reply 2):
- switching from SABRE to an inferior res system (QIK/SHARES) that can't handle intercontinental flights

SHARES (EDS) is the same system CO and VS use. The issue is not that US moved from Sabre to SHARES. The issue would be they are not using it correctly (to it's potential) in some cases.
 
FlyBoy84
Posts: 331
Joined: Thu May 26, 2005 4:17 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 3:20 pm



Quoting AirTranTUS (Reply 3):
Quoting USAirALB (Thread starter):
Airbus aircraft has incredible comfort.

Except that they have 30" pitch. That doesn't equal comfort to me, unless I pay Skybus fares or it's a DC-9.

Nowwww...CLEARLY I've flown the US A321 twice and if THOSE planes had a 30" pitch, it was the BEST 30" I ever had! I was seated in COACH toward the back of the plane on both legs. The seat width was roomy, but the LEGROOM was INCREDIBLE! If it wasn't for the six abreast seating, I would've thought I was in F!

I've flown UA's A319 and A320 before and it seems that Economy Plus eats up room from regular coach versus US because UA's legroom is TIGHT! I will GLADLY fly US again and again and again because of that when I fly south!

That said, it seems that the seats on US mainline planes were a bit THREADBARE and unkempt. My US Express flights out of CLT were ALWAYS delayed. And the fares were a bit HIGH! But the service was always great - mainline and Express!

But how about THIS: If PHL is CLEARLY a crappy airport, why keep using it  Confused

I know that PIT was considered too far inland for east coast connections to Europe, but it's not THAT far west  sarcastic  I'd use it if I lived up that way and US had good fares to Europe.
 
commavia
Posts: 11489
Joined: Mon Apr 25, 2005 2:30 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 3:29 pm



Quoting Junction (Reply 7):
SHARES (EDS) is the same system CO and VS use.

You're half right. CO and VS do use SHARES, but apparently they let their agents use native SHARES, whereas US forces theirs to use the QIK overlay, which is where the problem lies.

Quoting Junction (Reply 7):
The issue is not that US moved from Sabre to SHARES.

Correct. The problem is with QIK, not SHARES, per se.
 
USAirALB
Topic Author
Posts: 2105
Joined: Tue Sep 11, 2007 4:46 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 3:59 pm



Quoting Bobnwa (Reply 6):
Among the US carriers flying to Europe, US ranks a distant last in RPK's and passengers carried

i mean by destinations, and plus if they haddent have merged with HP imagine how they would be now,  tombstone 

plus, at least there trying
RJ85, F70, E135, E140, E145, E70, E75, E90, CR2, CR7, CR9, 717, 732, 733, 734, 735, 73G, 738, 739, 744, 752, 753, 762, 772, 77E, 77W, 789, 319, 320, 321, 332, 333, 343, 359, 388
 
bobnwa
Posts: 4514
Joined: Fri Dec 22, 2000 12:10 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 4:41 pm



Quoting USAirALB (Reply 10):
i mean by destinations, and plus if they haddent have merged with HP imagine how they would be now,

plus, at least there trying

The merger between US and HP did not grow Europe. All the flying to Europe before the merger was done by the old US and HP did not add to that.
 
SPREE34
Posts: 1735
Joined: Tue Jun 29, 2004 6:09 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 4:50 pm



Quoting Bobnwa (Reply 11):
and HP did not add to that.

They may have saved it though.
I don't understand everything I don't know about this.
 
commavia
Posts: 11489
Joined: Mon Apr 25, 2005 2:30 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 4:52 pm



Quoting SPREE34 (Reply 12):
They may have saved it though.

Respectfully, I think that remains to be seen.
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 4:57 pm

Quoting Whappeh (Reply 4):

Quoting Commavia (Reply 2):
- overflowing toilets spewing human sh*t into the aisles,

Didn't that happen on a United flight?

No. It was actually a Continental flight.

Sewage Flows Down Aisles Of Transatlantic Flight (by Positiverate Jun 20 2007 in Civil Aviation)?

[Edited 2007-11-21 08:58:59]

[Edited 2007-11-21 08:59:42]
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
SPREE34
Posts: 1735
Joined: Tue Jun 29, 2004 6:09 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:04 pm



Quoting Commavia (Reply 13):
Respectfully, I think that remains to be seen.

That's why I said "May". I haven't heard any fat ladies singing yet.
I don't understand everything I don't know about this.
 
744
Posts: 381
Joined: Mon Aug 13, 2001 9:21 am

Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:16 pm

On my flight from SFO-PHX in Sept, the check-in agent looked like a homeless man down the street. He hadn't shaved for ages, no tie, slobby pant haning loose, not one agent smiled? horrible inflight crew both ways. On the way back, the grandma's working in the front and back had no clue what they're doing? The did not know what a fin/aircraft tail number meant? When I was exiting the plane, I asked the F/O and he told me the right fin. The out bound crew were very rude as well. The leather seats looked very unpleasent. i would definately avoid USAir and NW if I can possibly can. Sad
 
Jano
Posts: 760
Joined: Sun Jan 18, 2004 1:48 am

RE: Why Is US Always

Wed Nov 21, 2007 5:43 pm



Quoting USAirALB (Thread starter):
Why is NW rated higher than US?

Despite the summer fiasco I dare to say it's NW ontime performance and very good hubs (were both MSP and DTW not in top 5?). NW does their basics very good. That is get me where I'm flying on time, connect me in nice hubs, transport me in clean planes (I cannot tell for NW domestic as I mostly fly TATL so I have very few US domestic segments).
The Widget Air Line :)
 
COERJ145
Posts: 1140
Joined: Mon Jun 27, 2005 7:22 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:47 pm



Quoting FlyBoy84 (Reply 8):

Nowwww...CLEARLY I've flown the US A321 twice and if THOSE planes had a 30" pitch, it was the BEST 30" I ever had! I was seated in COACH toward the back of the plane on both legs. The seat width was roomy, but the LEGROOM was INCREDIBLE! If it wasn't for the six abreast seating, I would've thought I was in F!

You were probably on one with the 32'' pitch(former US East ones), they are reconfiguring them with a 30'' pitch for more Y seats.

Quoting 744 (Reply 16):
the grandma's working in the front and back had no clue what they're doing? The did not know what a fin/aircraft tail number meant? When I was exiting the plane, I asked the F/O and he told me the right fin. The out bound crew were very rude as well. The leather seats looked very unpleasent. i would definately avoid USAir and NW if I can possibly can.

Sounds like you had former America West flight attendants/aircraft. What bad NW experiences have you had?
 
ikramerica
Posts: 15055
Joined: Mon May 23, 2005 9:33 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:49 pm



Quoting USAirALB (Thread starter):
-The airports are really nice(PHX

PHX is not "really nice." It's okay, but really nice are places like the CVG (DL), IAH (Terminal E), JFK (AA), LAX (DL, AA, T1), etc.
Of all the things to worry about... the Wookie has no pants.
 
PSU.DTW.SCE
Posts: 7482
Joined: Mon Jan 28, 2002 11:45 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:56 pm

Quoting FlyBoy84 (Reply 8):
But how about THIS: If PHL is CLEARLY a crappy airport, why keep using it

PHL is one of the Top 5 O&D markets in the nation. Tons of potential passengers. Granted the airfield configuration & terminals are not ideally configured, but this is not a new problem. US has done very little help the situation, to make their operations more reliable despite the huge delay potential. Clogging it up with RJ's doesn't help. Additionally, despite being the largest carrier at PHL, they by no means have been able to capitialize on it to make it a fortress hub, particular because of their poor service & reliability.

Additionally, US 's website is not user-friendly.

Quoting Jano (Reply 17):
(I cannot tell for NW domestic as I mostly fly TATL so I have very few US domestic segments).

As said NW gets higher rankings because of their reliability, their hub locations/facilities, their FF / Elite program, their website & use of technology, and their Trans-Atlantic service. NW's A330's offer arguably the best coach product of any US carriers across the Atlantic.

[Edited 2007-11-21 09:57:23]

[Edited 2007-11-21 09:59:46]
 
redflyer
Posts: 3905
Joined: Thu Feb 24, 2005 3:30 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 5:58 pm



Quoting USAirALB (Thread starter):
-Staff is usually nice

That has not been my experience. Their labor issues clearly have taken a toll on morale and it is reflected in turn on the passengers.

Quoting USAirALB (Thread starter):
-On Board service is good

I'd say on board service is no better than any other carrier out there. But when you have staff issues (see above) then it really makes the on board service seem worse than it is.

Quoting Ikramerica (Reply 19):
PHX is not "really nice."

Terminal 4 is since the remodel was completed.
A government big enough to take away a constitutionally guaranteed right is a government big enough to take away any guaranteed right. A government big enough to give you everything you need is a government big enough to take away everything you have.
 
AirTranTUS
Posts: 3313
Joined: Tue Jun 21, 2005 9:12 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 6:18 pm



Quoting FlyBoy84 (Reply 8):
Nowwww...CLEARLY I've flown the US A321 twice and if THOSE planes had a 30" pitch, it was the BEST 30" I ever had!



Quoting COERJ145 (Reply 18):
You were probably on one with the 32'' pitch(former US East ones), they are reconfiguring them with a 30'' pitch for more Y seats.

Still looking forward to another US A321 flight? Besides B6's 34-36" pitch, WN has a very comfortable 33". Most other carriers are in the 31-32" range, with some going down to 30".  crowded 
I love ASO!
 
itsnotfinals
Posts: 1573
Joined: Sun Mar 04, 2007 8:51 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 6:25 pm



Quoting Commavia (Reply 2):
- overflowing toilets spewing human sh*t into the aisles,

wrong airline That was CO

Quoting Commavia (Reply 2):
aircraft that smell like urine and look like it too,

wrong airline again

Quoting Commavia (Reply 2):
chronic understaffing both on the ground and in the air

then why did they hire 10% more ground staff for CLT ?

Quoting Commavia (Reply 2):
switching from SABRE to an inferior res system (QIK/SHARES) that can't handle intercontinental flights

inferior use of the application is the issue not the system.

Quoting Commavia (Reply 2):
reduction in the number of First Class seats on much of the fleet

they still have more F seats than UA on the same aircraft.

Quoting COERJ145 (Reply 18):
You were probably on one with the 32'' pitch(former US East ones), they are reconfiguring them with a 30'' pitch for more Y seats.

link?

Quoting Ikramerica (Reply 19):
PHX is not "really nice." It's okay, but really nice are places like the CVG (DL), IAH (Terminal E), JFK (AA), LAX (DL, AA, T1), etc

Terminal 4 is nicer than JFK and LAX any day.
Speedbird 178 Heavy, FINAL runway 27L
 
CV990
Posts: 4224
Joined: Sat May 22, 1999 3:49 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 6:27 pm

Hi!

I wouldn't say that US is the worst...but they should improve a bit more on intercontinental services. I flew LAX/PHL in a A321 - N170US - and the plane was very, very comfortable indeed!!!
Now my flight from PHL to LIS was in a 757-200 - N203UW - and it was quite bad, the seats were very narrow and the service was really poor, I'm not picking in US for nothing, far from that...but there are things that US needs to be aware, charging $5,00 for headphones on a intercontinental flight is it acceptable? I don't think so, the food was quite basic and with lack of quality...I think US can do much better! Regarding connections I liked it, flying out of PHL to LIS was very good, we didn't have any delays...compared with some months before when I flew EWR/LIS with CO and we waited 60 minutes until we left...but CO service was very, very good!
I'm confident that US will come up better in a near future!
Regards
CV990, the Maserati of the skies!
 
AirCop
Posts: 5553
Joined: Mon Nov 28, 2005 2:39 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 6:28 pm



Quoting Bobnwa (Reply 11):
The merger between US and HP did not grow Europe. All the flying to Europe before the merger was done by the old US and HP did not add to that.

Athens, Lisbon, Zurich, Stockholm are just a few of the European cities that have been added since the merger. Didn't the new management leased some old ATA's ETOPS 757's for new flights to Europe?

Quoting PSU.DTW.SCE (Reply 20):
PHL is one of the Top 5 O&D markets in the nation. Tons of potential passengers. Granted the airfield configuration & terminals are not ideally configured, but this is not a new problem.

Eastern, Midway both have problems at Philly, so it's not just US Airways.
 
SPREE34
Posts: 1735
Joined: Tue Jun 29, 2004 6:09 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 7:37 pm



Quoting 744 (Reply 16):
The did not know what a fin/aircraft tail number meant?

Why would/should they care. They go to a gate to get on. The interiors/galleys are standard.
I don't understand everything I don't know about this.
 
744
Posts: 381
Joined: Mon Aug 13, 2001 9:21 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 7:43 pm

Dear COERJ145,
On my flight from AMS-DTW on NW 744, the crew were extremly rude. When my mum asked for water to take her pills, those idiots asked us to get it ourselves from the galley. They also threw food on all the passengers face on our flight to NRT and never smiled. The seats were horrible and IFE sucked big time. It was also freezing inside the cabin. I would not like to fly North Worst again.
 
davescj
Posts: 1277
Joined: Wed Jun 13, 2007 1:46 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 8:33 pm



Quoting Commavia (Reply 2):
overflowing toilets spewing human sh*t into the aisles,

At least the most recent one, as other have said is CO (from AMS if I"m not mistaken).

Quoting Commavia (Reply 2):
tightly-cramped aircraft reconfigurations that have forced FAs to now use customers' overhead bin space to store garbage and food,

Please tell me you're kidding!! Is a call to the health dept in order?

Quoting Commavia (Reply 2):
reduction in the number of First Class seats on much of the fleet

Unlike CO who is adding F seats to some planes.

Dave
Can I have a mojito on this flight?
 
LO231
Posts: 2227
Joined: Tue Sep 28, 2004 5:55 pm

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 8:34 pm

I've flown four legs with them this year, I must say: never again. Domestic crews are forced to get up and go to work I think, so rude, likereacting all the stress on the wrong people, us. Welcoming passengers onboard while chatting with the pilots with a paper cup of coffee, that was a first to me.

Caribbean routes crews on the other hand: great spirit, smiles, jokes, all I want to start my holidays like!

But hey, guess which attitude I remember most...

Give me DL, NW or CO over US any day.

Regards,
LO231
Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
 
FlyBoy84
Posts: 331
Joined: Thu May 26, 2005 4:17 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 8:58 pm



Quoting PSU.DTW.SCE (Reply 20):
Quoting FlyBoy84 (Reply 8):
But how about THIS: If PHL is CLEARLY a crappy airport, why keep using it

PHL is one of the Top 5 O&D markets in the nation. Tons of potential passengers. Granted the airfield configuration & terminals are not ideally configured, but this is not a new problem. US has done very little help the situation, to make their operations more reliable despite the huge delay potential. Clogging it up with RJ's doesn't help. Additionally, despite being the largest carrier at PHL, they by no means have been able to capitialize on it to make it a fortress hub, particular because of their poor service & reliability.

Some EXCELLENT points!

Quoting Itsnotfinals (Reply 23):
Quoting Commavia (Reply 2):
reduction in the number of First Class seats on much of the fleet

they still have more F seats than UA on the same aircraft.

Which aircraft? I mean, UA seems to have 22 or 24 F seats on their 757s whereas US has 8, IIRC! When you board a US 757, there are coach seats forward and aft of 2L!
 
apodino
Posts: 3641
Joined: Mon Apr 04, 2005 2:11 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:15 pm



Quoting Commavia (Reply 9):
You're half right. CO and VS do use SHARES, but apparently they let their agents use native SHARES, whereas US forces theirs to use the QIK overlay, which is where the problem lies.

BS flag here. I have access to shares as part of my job, and I have no problem using Native Shares. Agents can certainly use it, and there have been cheat sheets made up for native shares commands. The problem is that they haven't trained the agents how to get to native shares, which is a simply ctrl + N. So to say that US has no access to Native SHARES is BS, when I have no trouble using it if I want to. I just don't choose to that much because most of what I need is in QIK, and its by far much easier to use and MUCH MUCH MUCH MUCH more user friendly than Sabre.
 
FlyMeToTheMoon
Posts: 189
Joined: Sat Jul 24, 2004 9:01 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:15 pm

They are rates the worst because they simply suck! After trying for 8 hours to get out of Charlotte (going to DC) I swore I will never fly US! I was never able to get an award ticket with them, they have never been on time flying DCA-LGA (I commuted for two years to NYC using the shuttles). In other words they have a terrible product and I am certainly glad they did not merge with United.
Fly me to the moon... but not through LHR!
 
ca2ohHP
Posts: 657
Joined: Sat Sep 17, 2005 4:14 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:44 pm

NW doesn't even have video or audio on domestic flights, their "transcons" are a bigger joke than US.

Quoting Commavia (Reply 2):
- tightly-cramped aircraft reconfigurations that have forced FAs to now use customers' overhead bin space to store garbage

Source?

Quoting Commavia (Reply 2):
- reduction in the number of First Class seats on much of the fleet

The A321 and A330 do not make up "much of the fleet."

Quoting AirTranTUS (Reply 3):
Except that they have 30" pitch. That doesn't equal comfort to me, unless I pay Skybus fares or it's a DC-9.

You're partially correct, the 319/320 has less or equal pitch (equal on some of NW Airbus fleet). US A321 has 32" pitch in coach after the reconfigs.

Quoting FlyMeToTheMoon (Reply 34):
They are rates the worst because they simply suck!

So fly someone else. If you we such a high frequent flyer on US for 2 years and they never departed ontime, why did it take you 2 years to leave?

Quoting FlyBoy84 (Reply 32):
Which aircraft? I mean, UA seems to have 22 or 24 F seats on their 757s whereas US has 8, IIRC! When you board a US 757, there are coach seats forward and aft of 2L!

US operates their domestic 757 for different missions than UA. US operates most of theirs to Florida and Vegas markets which is primarily leisure, therefore less demand for F class.
 
MCIGuy
Posts: 1445
Joined: Sun Mar 26, 2006 8:15 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:49 pm

Oh, I don't know, maybe 'cause they do stuff like leave 20 minutes early and strand you at CLT.  mad 
Airliners.net Moderator Team
 
bobnwa
Posts: 4514
Joined: Fri Dec 22, 2000 12:10 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:49 pm



Quoting Ca2ohHP (Reply 35):
NW doesn't even have video or audio on domestic flights, their "transcons" are a bigger joke than US.

Definitely a bigger joke since NWA flies zero transcons.
 
JGPH1A
Posts: 15079
Joined: Thu Aug 14, 2003 4:36 pm

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 9:58 pm



Quoting Junction (Reply 7):
SHARES (EDS) is the same system CO and VS use.



Quoting Commavia (Reply 9):
You're half right. CO and VS do use SHARES, but apparently they let their agents use native SHARES, whereas US forces theirs to use the QIK overlay, which is where the problem lies.

CO and VS use different versions of SHARES. CO use SHARES A, which is supposed to be much better than SHARES B which is used by the other carriers hosted in SHARES including VS and US.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
abrelosojos
Posts: 4290
Joined: Sun May 29, 2005 6:48 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:07 pm



Quoting USAirALB (Thread starter):
-Staff is usually nice

= You gotta be kidding. Staff are absolutely horrible both on the ground and in air.

Cheers,
A.
Live, and let live.
 
apodino
Posts: 3641
Joined: Mon Apr 04, 2005 2:11 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:23 pm



Quoting PSU.DTW.SCE (Reply 20):
PHL is one of the Top 5 O&D markets in the nation. Tons of potential passengers. Granted the airfield configuration & terminals are not ideally configured, but this is not a new problem. US has done very little help the situation, to make their operations more reliable despite the huge delay potential. Clogging it up with RJ's doesn't help. Additionally, despite being the largest carrier at PHL, they by no means have been able to capitialize on it to make it a fortress hub, particular because of their poor service & reliability.

PHL allowing WN to add more flights to an already congested airport doesn't help either. The best thing that US can do is replace the RJ's with q400's, which would be able to use the shorter runways much more than the RJ's.
 
san747
Posts: 4360
Joined: Sun Dec 19, 2004 10:03 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:27 pm



Quoting FlyBoy84 (Reply 32):
Which aircraft? I mean, UA seems to have 22 or 24 F seats on their 757s whereas US has 8, IIRC! When you board a US 757, there are coach seats forward and aft of 2L!

West (former HP) 757s have 14 F seats, all forward of the L2 door. East 757s on domestic routes have only 8, and international 757s have 12 Envoy seats.

UA 757s do have 24 F seats, but they are identical to the US seats in pitch and width, so there's only the advantage in number...

Quoting Abrelosojos (Reply 39):
= You gotta be kidding. Staff are absolutely horrible both on the ground and in air.

Cheers,
A.

I resent that. I work the ramp and am constantly upstairs to help out the CSAs when they ask, and I find at least at our station, we are courteous and helpful. Most of the bullshit occurs because of passengers.
Scotty doesn't know...
 
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Coal
Posts: 2551
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RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:38 pm



Quoting USAirALB (Thread starter):
PHX

Huh? Benchmarked against which standards?

Quoting USAirALB (Thread starter):
Staff is usually nice

Yeah, right! I flew US to LAX via PHX last year to catch my SQ flight back to SIN. There were four check-in agents at MIA, three of which "supervised" the line, one who actually checked in people. Automated machines didn't work. "First" / Star Alliance Gold line moved slower than Econ line. Station manager was a complete b*tch.

Oh, and half of the flight was spent with the F/A yapping about some credit card offer, very much a la Ryanair.

Will never, ever, ever, ever fly them again. I'd rather walk.

Cheers
Coal
Nxt Flts: SQ SIN-KIX | HD UKB-CTS | NH CTS-NRT | SQ NRT-SIN | AK SIN-DPS-SIN
 
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OA260
Posts: 23797
Joined: Thu Nov 30, 2006 8:50 pm

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:40 pm

I flew US Airways in Envoy last year from MIA-PHL-DUB . I had read reports so I was prepared . The MIA-PHL was comfortable in F class but the service on this over 2 hour flight was very bad. That horrible snack basket is a joke. I would have liked a Cesar salad or cheese platter for First class. Considering how much your paying !!!

The staff at Miami were very nice and smiled. I really couldn't fault them.

PHL the lounge was nice and a good selection of cheeses and cold meats/drinks etc.... couldn't complain. The boarding gate staff sucked at PHL !!! Very rude and didn't care about their Envoy class passengers at all.

When I boarded and saw the Envoy class cabin on this A330 I was shocked. It was very cold and dirty looking. Scuffs and dirty marks everywhere. The crew were nice though and thats about all that saved them . The food was basic junk food , my footrest was broken . The IFE was good but i tried to sleep . The seat was not that comfortable and i only got broken sleep. I couldn't wait to arrive in LGW and get off .

The arrivals lounge in LGW was nice and the staff were nice also .

I would not fly them again until I hear of major improvements to their in flight catering service and cabin interior upgrade in Envoy !!! IMHO they are the Ryan Air of Star Alliance.
 
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stasisLAX
Posts: 2964
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RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:57 pm

As a US Gold Preferred FF and a frequent user of PHL, I can attest that PHL is the biggest part of US' customer service problems - awful on-time record, horrible airport facility, and truly rude employees from my frequent check-in and gate experience. US West (ex-HP) customer service has been generally acceptable with occassional smiles and thank you for your business - and even a couple of apologies for poor service. Baggage handling is my biggest complaint - HP and US have always found a creative manner in which to loose my checked luggage. Overall, I much prefer DL customer service and product for domestic travel.
"Those who would give up essential liberty to purchase temporary safety deserve neither liberty nor safety!" B.Franklin
 
abrelosojos
Posts: 4290
Joined: Sun May 29, 2005 6:48 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 10:58 pm



Quoting OA260 (Reply 43):
IMHO they are the Ryan Air of Star Alliance.

= LOL. Very well put. What the hell is going on here? We have been agreeing a lot on A.Net. Thats super strange given our "history".  Smile.

Cheers,
A.
Live, and let live.
 
etops1
Posts: 850
Joined: Mon Nov 14, 2005 12:26 pm

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:07 pm

It's happened on many flights on many airlines over the years. But, as it goes, the overflowing excrement combined with everything else is driving some away.

uuh that happened on a continental flt not usairways. get your facts straight
 
itsnotfinals
Posts: 1573
Joined: Sun Mar 04, 2007 8:51 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:12 pm



Quoting Coal (Reply 42):
Will never, ever, ever, ever fly them again. I'd rather walk.

one flight can't be used to judge an entire airlines' thousands of flights . You could have easily had that same experience on AA UA NW or DL, they all suck.

Quoting OA260 (Reply 43):
That horrible snack basket is a joke

welcome to domestic F in the US.
Speedbird 178 Heavy, FINAL runway 27L
 
BAalltheway
Posts: 58
Joined: Fri Jan 05, 2007 10:36 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:13 pm

Of all the U.S. airlines I have flown in the past year (NW, AA, CO and of course US), I have to say that US Airways was my best experience of all of them. Ontime, Quick Check-In, FriendlIER staff and cleaner aircraft overall (Interior). Worst experience was NW, with AA coming in right behind for all of the above-mentioned reasons.
 
flytweed
Posts: 79
Joined: Wed Jun 15, 2005 11:29 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:13 pm



Quoting USAirALB (Thread starter):
with the exception of PHL.(The A and F terminal are nice)

Did I miss something? Every one of my flights from HVN has to connect at the F Terminal in PHL and IMO it is the WORST terminal I've been in. It is generally not clean at all, the customer service is terrible, very few US employees are actually doing their jobs around there... it feels like a circus. I'm always counting down the minutes until I can get out of there as fast as I can. Not to mention the F terminal has very few decent food options. The marketplace in the B/C terminal areas is nice and has many options, but I hesitate to say F has much of anything decent to offer whatsoever.

Overall, I think PHL is a nightmare. I would think PIT could've been a nice reliever to split off some of the connecting traffic from PHL, but we've all seen what US did with that. Just my $.02...
 
apodino
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Joined: Mon Apr 04, 2005 2:11 am

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:36 pm



Quoting FlyTweed (Reply 49):
Did I miss something? Every one of my flights from HVN has to connect at the F Terminal in PHL and IMO it is the WORST terminal I've been in. It is generally not clean at all, the customer service is terrible, very few US employees are actually doing their jobs around there... it feels like a circus. I'm always counting down the minutes until I can get out of there as fast as I can. Not to mention the F terminal has very few decent food options. The marketplace in the B/C terminal areas is nice and has many options, but I hesitate to say F has much of anything decent to offer whatsoever.

The F terminal in my opinion is pretty nice. It was built for RJ's, and thus there are Jetways for most of the RJ's, and soon all the gates will have Jetway's. It is well laid out, shuttle bus connections to the rest of the US flights are a breeze, the terminal is not that dirty, at least not compared to B and C, or the Smith terminal in DTW, or 2 and 3 at JFK. As far as the US employees not doing their job, first of all it is not US employees there, but Piedmont employees. Secondly, it is certainly better than it used to be, but in PHL it is next to impossible to find good people at wages that are "competitive" with competitors. Unless either ZW or Mainline takes over ground handling of the Express, I don't think you can improve it that much. As far as the food options, they have a sbarros and a chinese restaurant that are not terrible. Plus there is a coffee shop next to the shuttle buses that isn't bad either. The only thing thats sad was the Subway that was going to open fell through because the city wouldn't put water pipes to accommodate them. I do agree that the better food options are in the marketplace though. However, on an hour layover, thats plenty of time to take the bus over and back to get something to eat, and I do it quite often myself.

No its not the best facility in the world, but there are a lot of facilities much much worse that F. Among worse facilites for RJ's are ORD Terminal 2, LAX terminal 8, SFO remote terminal, and C gates in ATL.
 
Rbgso
Posts: 337
Joined: Thu Jun 29, 2006 11:15 pm

RE: Why Is US Always Rated The Worst?

Wed Nov 21, 2007 11:36 pm



Quoting USAirALB (Thread starter):
Why Is US Always Rated The Worst?

Because they are the worst. Any other questions?

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