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pgtravel
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US Adds Booking Fees To Own Website

Wed Dec 12, 2007 12:51 am

Believe it or not, US Airways has now added a $5 booking fee when you buy a ticket on their website (or through reservations for that matter). You might not notice it, because they've just gone and buried it in the base fare. You'll only find it if you compare it to online travel agents and realize the price is the same even with the online travel agent booking fee. Even more amazing, if you book on Priceline, they have no booking fees so you'll pay LESS than you'd pay on usairways.com!

You can do the research yourself, of course, but I've also posted screenshots of my search on my blog.
 
N1120A
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 12:56 am

Wow, that is very uncool. Perhaps people should make a stink about this, it may well get them to back off.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
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BA744PHX
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 12:58 am

sooooo whats the big deal? are you really going to cry over $5?
 
HOOB747
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 12:59 am

You have to be kidding me? Yes, everyone should shame them into ditching this inane nickel-n-dime money grab. What's next, a $5 fee just to browse their website? Airlines  yuck  .
I love dem planes....
 
N1120A
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:05 am



Quoting BA744PHX (Reply 2):
sooooo whats the big deal? are you really going to cry over $5?

Absolutely. This isn't "just $5". Essentially, they are charging you so that they can charge you. If that sentence doesn't make any sense, there is a reason for that.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
HOOB747
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:06 am



Quoting BA744PHX (Reply 2):
sooooo whats the big deal? are you really going to cry over $5

Yes, since the industry has been begging travelers to use their websites to book, rather than over the phone, as a way to save themselves money (fewer call centers) and as added convenience for passengers. And now they will renege on this long-time industry standard? Where is the incentive to book now, since all airlines have ever touted is "use our website to book and avoid the over-the-phone booking fee!". Lame behavior by US Air.
I love dem planes....
 
vega
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:12 am

Did you do the entire comparison before or after the following took effect?
http://biz.yahoo.com/ap/071121/us_airways_fares.html?.v=1
We are but a moment in this vast Universe and when gone we will never have existed.
 
MaverickM11
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:17 am



Quoting Vega (Reply 6):
Did you do the entire comparison before or after the following took effect?

I was going to say this didn't pass the smell test. An airline's own website is the cheapest distribution channel they have, so for them to charge you to use their most preferred and cheapest distribution option would be 100% counterproductive.
I don't take responsibility at all
 
pgtravel
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:19 am



Quoting Vega (Reply 6):
Did you do the entire comparison before or after the following took effect?
http://biz.yahoo.com/ap/071121/us_ai...?.v=1

I just did the comparison this afternoon. Don't trust me. Check it out for yourself.

Quoting MaverickM11 (Reply 7):
I was going to say this didn't pass the smell test. An airline's own website is the cheapest distribution channel they have, so for them to charge you to use their most preferred and cheapest distribution option would be 100% counterproductive.

I agree completely. That's why I just don't get it.
 
HOOB747
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:21 am



Quoting MaverickM11 (Reply 7):
I was going to say this didn't pass the smell test

Umm, never mind!  ashamed 

Quoting MaverickM11 (Reply 7):
An airline's own website is the cheapest distribution channel they have, so for them to charge you to use their most preferred and cheapest distribution option would be 100% counterproductive

You said it much more elegantly than I. Here here.
I love dem planes....
 
contrails
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:29 am

I'm looking forward to using up my US miles, even if I have to subscribe to 3 dozen magazines, so I can completely divorce myself from this crummy excuse for an airline. They have no customer service, their website is messed up, and now they're adding this fee.

I had hoped that the merger with HP would change things, but it doesn't seem that way.
Flying Colors Forever!
 
usflyer msp
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:30 am

misunderstood, post retracted

[Edited 2007-12-11 17:37:13]
 
pgtravel
Topic Author
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:33 am



Quoting USFlyer MSP (Reply 11):
I just did and saw no such thing.

What itin did you look up? I'd like to see details, because I've seen it on every domestic one I've tried.
 
pgtravel
Topic Author
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:37 am

Interesting. I just looked up WAS-BOS fares and the surcharge isn't on there. So, it isn't systemwide. I wonder how widespread it actually is?
 
kl662
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:40 am

I just did a comparison of the published fare (as shown by ITA Software) and the US Airways site for a one-way SAN-IAH itinerary on 2 Jan 2007.

It appears that US Airways is tacking on $4.65 to the base fare for the first segment (SAN-PHX). Conveniently, when the US percentage tax is factored in (7.50%), this works out to $4.99875 ($5) over the published fare.

I agree that it would be counterproductive for US to charge what is effectively a booking fee on its own site. What incentive would I have to use their site over, e.g., Orbitz, which presumably costs them more? Therefore, it seems likely that this is an error of some sort, or a delay in updating fares. Time will tell.
 
USAirALB
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:43 am

what happened to their advertisment .... No booking fees, no brainer!
RJ85, F70, E135, E140, E145, E70, E75, E90, CR2, CR7, CR9, 717, 732, 733, 734, 735, 73G, 738, 739, 744, 752, 753, 762, 772, 77E, 77W, 789, 319, 320, 321, 332, 333, 343, 359, 388
 
toltommy
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:47 am

Okay, I'll bite.....

First of all, this is still posted on USairways.com:

"US Airways adds a $10 fee for tickets purchased through the Reservations Desk and a $20 fee for tickets issued at airport and city ticket offices. The fees do not apply to any tickets purchased or redeemed on usairways.com."

My itinerary for comparison:

PHL-MCO 01/09/08 US1019 dep 0945
MCO-PHL 01/16/08 US1626 dep 1705

It's a U fare...

USairways.com - $193.80 including all taxes and fees (but no ticketing fee)
priceline.com - $188.80 including all taxes and fees

This is at 2044ET on 12/11/07

If it's the $5 fare increase, fine. But it hasn't been loaded in the GDS systems, or Priceline is eating it. Does USAirways have a lowest fare guarantee like some of the other airlines have?
A300/A310/A319/A320/A321/A332/A333 / 707/712/727/732/733/734/735/738/739/752/753
/762/763/764/772/788/789/DC8/DC9-10/30/40/50/MD81/83/87/88/90/L1011-/250/500/CRJ200/440 /700/900/EMB135/140/145/170/175/190/328Jet/F70/SF3/BE1/J31
 
flyboy_se
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:50 am

i am not surprised about this. Many airlines here in Europe has had this for a while. SK has a 50 SEK service fee, also LX charges somethings likes 125 SEK in servicefee when you book online. I never really understood this policy. I dont know what kind of service it is when you do everything yourself. You book yourself, you check in yourself and on domestic SK flights you even board yourself....lol So basicly you can get onboard a plane without having contact with any airline employee. Anyway, bad that US is doing this
I prefer to be crazy and happy rather than normal and bitter
 
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czbbflier
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:08 am

This reminds me of the doctor in Vancouver who wanted to charge a 'convenience fee' for the 'privilege' of making an appointment to see him....

It was gently pointed out that if he were to do that, he would be financially liable for the delays doctors seemingly always have and might wind up making no money during the day at all.

With no fanfare, he dropped the stupid scheme....

I wonder if there'd be similar consequences if an airline makes it impossible to book with them without actually paying for the 'privilege' of booking... never-mind flying with them!
 
isitsafenow
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:11 am



Quoting TOLtommy (Reply 16):
tickets purchased through the Reservations Desk and a $20 fee for tickets issued at airport and city ticket offices.

What is the dif between the "reservations desk" and ticket counters/offices?
safe
If two people agree on EVERYTHING, then one isn't necessary.
 
N801NW
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:27 am



Quoting Isitsafenow (Reply 19):
What is the dif between the "reservations desk" and ticket counters/offices?

It would appear they mean the central reservations call center versus an ATC/CTO.
 
John
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:30 am

Folks, it's a fuel service charge...How much did you pay to fill up your gas tank today? Did you bitch about that? Folks, the price of fuel is absolutely ridiculous and it was only a matter of time before the airlines had to pass some of these costs over to the consumer...ENJOY your CHEAP ASS FARE and GET OVER IT!
 
RW170
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:36 am



Quoting John (Reply 21):
Folks, it's a fuel service charge...How much did you pay to fill up your gas tank today? Did you bitch about that? Folks, the price of fuel is absolutely ridiculous and it was only a matter of time before the airlines had to pass some of these costs over to the consumer...ENJOY your CHEAP ASS FARE and GET OVER IT!

 checkmark 
319/320/321/712/733/734/735/73G/738/752/753/763/CR2/CR9/DH8/135/145/170/175/190/D9S/D94/D95/M82/M83/M88
 
pgtravel
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:41 am



Quoting John (Reply 21):
Folks, it's a fuel service charge...How much did you pay to fill up your gas tank today? Did you bitch about that?

Since when do passengers booking directly with the airline use more fuel than those who book elsewhere? This only applies to bookings that occur directly with US, so it's not a fuel surcharge.
 
isitsafenow
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Joined: Sun Feb 01, 2004 9:22 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:42 am



Quoting N801NW (Reply 20):
User currently offlineN801NW

....thankyouverymuch.....
safe
If two people agree on EVERYTHING, then one isn't necessary.
 
ANother
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 7:20 am



Quoting Pgtravel (Thread starter):
You might not notice it, because they've just gone and buried it in the base fare.

Wasn't there a thread recently complaining about airlines adding on fees and charges at late stages in a booking process? Here the airline includes it (burys it?) and we get even more complaints.

IIRC when the airlines moved to zero commissions to travel agents, the agents began charging their own service fees. The airlines seeing passengers willing to pay the agents decided they would add their own fees. Why? Because the market was prepared to pay.

Frankly - how the airline splits its fares, fees and charges on it's tickets is really irrelevant (and probably done for internal accounting purposes) it's the total price that's important. Bravo if the airline shows the total price up front.
 
Leskova
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 7:32 am



Quoting Pgtravel (Thread starter):
Even more amazing, if you book on Priceline, they have no booking fees so you'll pay LESS than you'd pay on usairways.com!

Not really all that unusual that you end up paying less when not booking on an airline's website - I ended up saving something around $20 or $25 on a (including taxes) $80 ticket from PHX to LAS and back last year: usairways.com was more expensive than what I could find in Sabre.

Of course, exceedingly high booking fees sometimes ruin that picture for the end-consumer, but except for AB and DE, I've never managed to find even the same fare on an airline's website that I was able to locate in Sabre, Amadeus, Worldspan or Galileo.

And, yes, I did check...  Wink

Quoting MaverickM11 (Reply 7):
I was going to say this didn't pass the smell test. An airline's own website is the cheapest distribution channel they have, so for them to charge you to use their most preferred and cheapest distribution option would be 100% counterproductive.

Strangely enough, practically all major (non-LCC) airlines add booking fees to their fares on their German websites. Not that I mind, obviously... Big grin
Smile - it confuses people!
 
warreng24
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 12:16 pm

I think that the folks on flyertalk have figured out the reason:

Quote:

12.SURCHARGES
FARE RULE
FUEL SURCHARGE OF USD 4.65 PER FARE COMPONENT WILL BE
ADDED TO THE APPLICABLE FARE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE FUEL SURCHARGE IS ASSESSED ON EACH FARE
COMPONENT.

GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
AGENCY HAS NO RIGHT TO VIEW.

http://www.flyertalk.com/forum/showpost.php?p=8880958&postcount=10
 
EMB170
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:16 pm

Folks, *this* may very well be due to the fuel surcharge, but the idea of airlines attempting to charge for the privilege of booking online is not that new. In fact, if you notice, US now allows people to pay for their tickets (and encourages them to do so) by using Pay Pal...Other carriers are using "Bill Me Later" as another alternative. Reason being is that many airlines are sick and tired of getting dinged by their merchant service agreements from credit card companies every time a customer makes a purchase...if they use a credit card, MC and Visa automatically (don't know about Amex or DC) take a certain percentage off the top (and unlike in Europe, there's no legislation restricting how much the CC company can take). Right, wrong, or indifferent, it may very well happen, and soon. Whether people "vote with their checkbooks" and stop flying that airline, I can't say...though such a move *may* very well be in violation of the airline's merchant services agreement with their bank (Company can't charge extra fees to customers to circumvent paying their fees to the MS provider).
IND ORD ATL MCO PIT EWR BUF CVG DEN RNO JFK DTW BOS BDL BWI IAD RDU CLT MYR CHS TPA CID MSP STL MSY DFW IAH AUS SLC LAS
 
davescj
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 1:32 pm



Quoting BA744PHX (Reply 2):
sooooo whats the big deal? are you really going to cry over $5?

YES

Quoting John (Reply 21):
it's a fuel service charge...

Not if they are charging me a booking fee it isn't.

Quoting EMB170 (Reply 28):
Reason being is that many airlines are sick and tired of getting dinged by their merchant service agreements from credit card companies every time a customer makes a purchase...if they use a credit card, MC and Visa automatically (don't know about Amex or DC) take a certain percentage off the top (and unlike in Europe, there's no legislation restricting how much the CC company can take).

Nonsense. It is expensed off. Though, at least in the UK, BA does charge a fee for using a Credit/debit card.

Yes, AX and DC also take a processing fee from the merchant.

But the reality is -- you want a quick secure no hassle transaction, take plastic. It costs less than cash, as it is all electronic, no cash control needed, no one has to wait etc.

If US continues this nonsense, I'll pay the 20USD to pick up a ticket at the airport. And I'll pay in pennies....let them see how much the like counting each and every one.

Dave
Can I have a mojito on this flight?
 
Bicoastal
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:17 pm

At the airport people will pay for an overpriced latte with flavoring and extra whipped cream for their fat butts, but they bitch and moan when an airline charges a bit more to stay profitable. You deserve the lousy service provided by airlines these days.
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
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PA110
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:50 pm

Folks, this has been asked and answered. The OP doesn't know enough about tariffs to figure out that this was a fuel surcharge, not a booking fee. You guys are arguing about a non-existent issue.

(I don't know why I'm surprised, it is not the first time A.nutters have gotten themselves all worked up over nothing at all).  sarcastic 
Look, it's been swell, but the swelling's gone down.
 
flyingcat
Posts: 528
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 2:51 pm

This is a fuel surcharge. Some websites are not adding ther charge to the base and instead add them as a total. Don't forget that many travel websites add a booking fee. Other airlines are also charging this surcharge including LCCs. US is not alone in this. Certain fares may be different.

Priceline fares, specifically fares where you are unaware of the airline until after purchase, are special fares that are subject to contracts and other terms and are not considered public fares.
 
bond007
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Joined: Mon Mar 14, 2005 2:07 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:02 pm



Quoting PA110 (Reply 31):
Folks, this has been asked and answered. The OP doesn't know enough about tariffs to figure out that this was a fuel surcharge, not a booking fee. You guys are arguing about a non-existent issue.



Quoting Flyingcat (Reply 32):
This is a fuel surcharge. Some websites are not adding ther charge to the base and instead add them as a total.

Well, it hasn't been answered at all. The whole point here is that it is NOT being charged by other websites, that are also adding their booking fee.

If you care to read the posts you'll see it's not just a 'fuel surcharge' ... but a selective charge on USAirways.com only.

Maybe it's a just a timing issue between USAirways.com and the other websites.

Quoting John (Reply 21):
ENJOY your CHEAP ASS FARE and GET OVER IT!

The discussion was hardly about whether we want to pay the $5, but an educated discussion (until your post), about why USAirways fees were different from other websites!

Jimbo
I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
 
PiedmontINT
Posts: 220
Joined: Sun Jul 10, 2005 8:12 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:09 pm



Quoting Bicoastal (Reply 30):
At the airport people will pay for an overpriced latte with flavoring and extra whipped cream for their fat butts, but they bitch and moan when an airline charges a bit more to stay profitable.

 checkmark 

That $5 will go right back to something useless anyway, so why the complaining. I would honestly rather pay a few bucks more in the base fare and not know about it rather than get a $20 fare. And then a $50 aircraft fee + $20 seat use fee + $35 pilot training fee + $25 flight attendent safety fee + $30 cabin pressurization fee + $ 15 luggage handling fee (get my drift yet?)

Being nickeled and dimed absolutely infuriates many people (including myself) and so I say good job to US for just sticking it in the base fare without adding another tacky surcharge or fee. Credit card companies and banks need these fees to stay in business, airlines shouldn't have to. Just increase the price of the product as the market dictates and as supply dictates (i.e. the cost of factors of production which would include fuel in this case).
 
skoker
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:15 pm

Liars.


View Large View Medium
Click here for bigger photo!

Photo © John E. Jauchler - New England Airports

 
flyingcat
Posts: 528
Joined: Tue May 29, 2007 10:33 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:15 pm



Quoting Bond007 (Reply 33):
The whole point here is that it is NOT being charged by other websites, that are also adding their booking fee.

Actually crankyflier.com, who started this whole thing, only found ONE website where the total is $5 lower.

Priceline.

Travelocity, orbitz and the rest have the same total as usairways.com with the surcharge intact.

Some people are already running with the idea that usairways.com is now $5 more expensive than every other portal. This is far from the truth but in airliners.net fashion it has now been taken as fact.

The story is not that US Airways is doing something underhanded but that Priceline totals are not adding the surcharge correctly.
 
bond007
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Joined: Mon Mar 14, 2005 2:07 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:17 pm



Quoting PiedmontINT (Reply 34):
I say good job to US for just sticking it in the base fare without adding another tacky surcharge or fee.

You mean sticking it in the base fare if you book on USAirways.com ... otherwise you don't pay it ... this is the discussion.

Like I said, perhaps this is simply timing between the third-party agents, and USAirways.com.

Jimbo
I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
 
pgtravel
Topic Author
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RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 3:26 pm



Quoting PA110 (Reply 31):
Folks, this has been asked and answered. The OP doesn't know enough about tariffs to figure out that this was a fuel surcharge, not a booking fee. You guys are arguing about a non-existent issue.

Incorrect. I worked in pricing & tariffs for an airline for several years, and I understand this very well. Technically, they have filed this as a fuel surcharge, but it only applies when booked directly through US Airways. I did receive a response from the US PR team late last night and they said, "The $5 increase you're seeing is essentially a fare increase to fares
booked at usairways.com."

We can call the additional fee whatever you'd like, but the reality is that it means $5 more on USAirways.com than on other sites.

Quoting Flyingcat (Reply 36):
Actually crankyflier.com, who started this whole thing, only found ONE website where the total is $5 lower.

Priceline.

Travelocity, orbitz and the rest have the same total as usairways.com with the surcharge intact.

It's true that Priceline is the only one that is priced lower, but that's because they don't charge any booking fees. The additional $5 doesn't apply to any other online travel agent, but since they have booking fees, they end up priced the same as USAirways.com. It won't always be exactly the same, because US Airways has a flat $5 increase on their site while some OTAs have variable fees depending upon the itinerary.
 
flyingcat
Posts: 528
Joined: Tue May 29, 2007 10:33 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:06 pm



Quoting Pgtravel (Reply 38):
We can call the additional fee whatever you'd like, but the reality is that it means $5 more on USAirways.com than on other sites.

I have a feeling this is an error and not intentional. Every airline makes more money from direct booking as opposed to going through orbitz or travolicty. Adding the surcharge to their own website is self defeating since it channels more traffic to other booking channels.

As a tariff & pricing expert you realize that the $5 fee collected by travelocity, expdia, and orbitz is not the same $5 surcharge that usairways.com is collecting.

Still the end result is a wash. Except in priceline.com's case.

On a total fare basis usairways.com com is not more expensive than travelocity, orbitz or expedia.
 
USA9195
Posts: 27
Joined: Sat Sep 22, 2007 10:38 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:19 pm

Quoting Skoker (Reply 35):
Liars.

No actually we are not. It was common knowledge for a while now that we were charging a $5 surcharge for fuel.

Quoting Flyingcat (Reply 32):
This is a fuel surcharge. Some websites are not adding ther charge to the base and instead add them as a total. Don't forget that many travel websites add a booking fee. Other airlines are also charging this surcharge including LCCs. US is not alone in this. Certain fares may be different.

Thank you for saying that

Quoting Pgtravel (Thread starter):
Even more amazing, if you book on Priceline, they have no booking fees so you'll pay LESS than you'd pay on usairways.com!

Did you also know that Priceline fares are the most restrictive out there? Have you ever tried to change a priceline fare? Alot of times the "fare class" that they used to book the ticket at a lower rate than our lowest fare isn't available and sometimes it is negotiated between the two. So before bowing to Priceline remember that with saving that $5 you also get a fare that you are stuck on.

Quoting PA110 (Reply 31):
(I don't know why I'm surprised, it is not the first time A.nutters have gotten themselves all worked up over nothing at all). sarcastic

I second that...Or correction, second and say that a.nutters would prefer any chance at all to bash US Airways for anything at all. Here is something new, has anyone heard that American is going to start charging for pillows and blankets? Now lets start a whole thread on that.

And for future reference, before getting bent all out of shape folks about a little $5 fuel surcharge levied by US Airways, consider this, taken from http://www.globaltravel.com.sg/airline-fuel.php

23
Northwest Airlines (NW)
15/09/2007



* USD 115 between Singapore to the United States
* USD 74 between Singapore to Canada (CAD 59 as fuel, CAD 15 as Navigational surcharges)
* USD 72 between Singapore to Japan
* USD 33 between Korea & China via Japan

35.
United Airlines (UA)
25/09/2007


* USD 115 to USA (Transpacific)
* USD 72.00 per way - between Singapore and Japan
* USD 13.20 per way - between Singapore and Hong Kong

And this from Business Week, April 2005:

Likewise, most airline travelers haven't balked at fuel-cost-driven fare hikes. Last August, United Airlines (UAL ) raised its "each way" surcharge by 50%, from $10, to $15, adding $30 to the cost of a round-trip fare. Other airlines, including American (AMR ), Southwest (LUV ), and Jet Blue (JBLU ), have opted to raise fares by a few dollars instead. Foreign carriers, including Quantas, Lufthansa, and Singapore Airlines have also announced new surcharges in the last month

http://www.businessweek.com/bwdaily/.../apr2005/nf20050428_1394_db035.htm

Quoting Davescj (Reply 29):

Not if they are charging me a booking fee it isn't.

FOR THE LAST TIME IT IS NOT A BOOKING FEE!!!!

[Edited 2007-12-12 08:23:37]
 
pgtravel
Topic Author
Posts: 237
Joined: Wed Oct 26, 2005 6:04 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:29 pm



Quoting Flyingcat (Reply 39):
I have a feeling this is an error and not intentional. Every airline makes more money from direct booking as opposed to going through orbitz or travolicty. Adding the surcharge to their own website is self defeating since it channels more traffic to other booking channels.

This is what I would have guessed as well, but US Airways' PR team confirmed that it is in fact considered a fare increase for purchased on USAirways.com.

Quoting Flyingcat (Reply 39):
As a tariff & pricing expert you realize that the $5 fee collected by travelocity, expdia, and orbitz is not the same $5 surcharge that usairways.com is collecting.

Yes, of course. Those are service fees levied by the OTA and they have nothing to do with US whatsoever. I wasn't trying to get into technical details, but I certainly can. The point is that the price to the end customer is now effectively the same even though different mechanisms are used to get to that point.

Quoting USA9195 (Reply 40):
Did you also know that Priceline fares are the most restrictive out there? Have you ever tried to change a priceline fare? Alot of times the "fare class" that they used to book the ticket at a lower rate than our lowest fare isn't available and sometimes it is negotiated between the two. So before bowing to Priceline remember that with saving that $5 you also get a fare that you are stuck on.

You're thinking about Priceline's traditional opaque fares on which you bid. These are not those Priceline fares. These are regularly published fares which Priceline happens to sell just like Orbitz, Expedia, etc. But I'm not trying to bow to Priceline here. That was simply an example of a channel that is now cheaper than booking directly at USAirways.com.

Quoting USA9195 (Reply 40):

And for future reference, before getting bent all out of shape folks about a little $5 fuel surcharge levied by US Airways, consider this, taken from http://www.globaltravel.com.sg/airli...l.php

Again, this is different than any other fuel surcharge because it only applies to people booking directly with US Airways and not through other channels. If you can prove to me that customers who book via USAirways.com do actually use more fuel than those booking through other channels, then I will believe that it's actually a "fuel" surcharge.
 
USA9195
Posts: 27
Joined: Sat Sep 22, 2007 10:38 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:46 pm



Quoting Pgtravel (Reply 41):
Again, this is different than any other fuel surcharge because it only applies to people booking directly with US Airways and not through other channels. If you can prove to me that customers who book via USAirways.com do actually use more fuel than those booking through other channels, then I will believe that it's actually a "fuel" surcharge.

How is that chart different? That chart shows fuel surcharges charged no matter where you buy your ticket.
Which means that if you buy your ticket for UA coming NRT-ORD your fare already has a $115 fuel surcharge factored in...

And don't even try to get me to prove that customers who book through US Airways.com use more fuel than passengers booking through another site, because that is a stupid and unrealistic request. I would like to see how you prove it.
 
flyingcat
Posts: 528
Joined: Tue May 29, 2007 10:33 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:50 pm



Quoting Pgtravel (Reply 41):
This is what I would have guessed as well, but US Airways' PR team confirmed that it is in fact considered a fare increase for purchased on USAirways.com.

PR people rarely get all the details correct. They probably called pricing and asked why fares are $5 higher. The answer was due to the fuel surcharge. The the PR persons specifiaclly stated “the $5 increase you’re seeing is essentially a fare increase to fares booked at usairways.com.”

Now this is not a clear cut answer because it can be seen as
A. the increase is due to an overall increase - ie fuel surchare
B. The increase is due to an increase to usairways.com only - Strange if not crazy move, but then this is US we are talking about.

Too vague and frankly a PR person would know as much about pricing as a baggage agent knows about CFM 56 ol lonsumption rates.
 
TUNisia
Posts: 1515
Joined: Thu Aug 19, 2004 3:24 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:53 pm



Quoting BA744PHX (Reply 2):
sooooo whats the big deal? are you really going to cry over $5?

US apologist? Enough is enough from this nightmare of an airline. They are CLUELESS !
Someday the sun will shine down on me in some faraway place - Mahalia Jackson
 
ac888yow
Posts: 412
Joined: Thu Jan 20, 2005 12:29 pm

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:59 pm

I fully support this extra $5 charge if it results in lost business and brings them one step closer to liquidation.
 
pgtravel
Topic Author
Posts: 237
Joined: Wed Oct 26, 2005 6:04 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:59 pm



Quoting USA9195 (Reply 42):
How is that chart different? That chart shows fuel surcharges charged no matter where you buy your ticket.
Which means that if you buy your ticket for UA coming NRT-ORD your fare already has a $115 fuel surcharge factored in...

That's my point. On this chart, the fuel surcharges apply regardless of where the ticket is purchased. That isn't the case with this US surcharge.

Quoting Flyingcat (Reply 43):
Now this is not a clear cut answer because it can be seen as
A. the increase is due to an overall increase - ie fuel surchare
B. The increase is due to an increase to usairways.com only - Strange if not crazy move, but then this is US we are talking about.

Well, the way it's filed now, it's only for bookings directly through US. Could that be a mistake? Sure. But it's not an easy mistake to make. You have to proactively work to restrict fares to certain sales channels. So it's not like they could have clicked the wrong button or anything.

Ultimately, it does no good to argue. We can just wait and see if it changes or not and then we'll have our answer.
 
BigOrange
Posts: 2297
Joined: Tue Apr 13, 2004 2:20 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 4:59 pm



Quoting ANother (Reply 25):
IIRC when the airlines moved to zero commissions to travel agents, the agents began charging their own service fees. The airlines seeing passengers willing to pay the agents decided they would add their own fees. Why? Because the market was prepared to pay

Sorry but you are totally wrong!

The passengers pay agents a service fee for providing a service (i.e. booking the flights for the passenger instead of them having to do it themselves.)

What are US Air charging for?? It seems to me it's for the privilege of using their computer network.

Another reason to avoid USeless Airways
 
vfw614
Posts: 3837
Joined: Mon Dec 10, 2001 12:34 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 5:07 pm

By the way, when Lufthansa started charging their TSC the explanation given was that they had to do it for legal reasons because otherwise they would be able to sell tickets cheaper than travel agents with a 0% commission. They went on to explain that because of their selling power this could give rise to anti-competition law lawsuits as their price advantage could sort of dry out the travel agents as those could only survive by adding a service fee to the ticket price.

Funnily enough, Lufthansa has reduced the fee since it was introduced and I have not heard these arguments repeated.
 
searpqx
Posts: 4173
Joined: Thu Jun 29, 2000 10:36 am

RE: US Adds Booking Fees To Own Website

Wed Dec 12, 2007 5:11 pm



Quoting Pgtravel (Reply 46):
Well, the way it's filed now, it's only for bookings directly through US. Could that be a mistake? Sure. But it's not an easy mistake to make. You have to proactively work to restrict fares to certain sales channels. So it's not like they could have clicked the wrong button or anything.

 checkmark  Fare filing mistakes happen, but they don't last for over a week, which is at least how long this charge has been in effect. Folks can get as wound up as they like, but the facts will remain the same. US has filed a per-ticket surcharge, they are calling a fuel surcharge, it only applies to tickets booked on their site. Coincidentally or not, the fuel-surcharge matches the single ticket booking fee charged by the major OLTAs, resulting in the US web price now being identical to the price, including booking fee, available via the OLTAs. Since Priceline doesn't charge a booking fee, their total purchase price is effectively $5 less than the US website.
"The two most common elements in the universe are Hydrogen and stupidity"

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