|Quoting wing (Reply 99):|
I strongly disagree with this.We and our families doesnt have any priority or attention during the check in process.Infact we have right for a free ticket but cant be booked or reserved before hand so we can ride on the plane "only if there is empty seats" on board.We often get bumped out from the flight when a customer comes in.Many times I 've beeen accepted at the very last moment to the airplane(should be at least 30 minutes before in domestic flights but as you know its TGS) had to run through gate with a baby on my hand and and troller on the other and yet my luggege (which we had all my baby needs)wasnt loaded to the plane on time and had to wait until next day.
In my extensive experience over many years flying TK for thousands of miles is that friends/families of TK staff (Especially managerial level) get a better deal than the poor guy that spends thousands of liras in a year on TK metal. Especially when there are irrops, if you know someone or mention names, you will get a fair resolution, if not, the chances are very high you will get very substandard customer service. This is a reality and I hope that TK will become a more customer oriented airline as this is a major weakness of the company.