|Quoting EBGflyer (Reply 32):|
What people tend to forget is also when things go wrong. I would choose SK over any LCC if there is a cancellation or heavy delay. With SK you get re-booked either with a later flight or partner airline. With DY???
That reminds me of one of the later SK
Four people rented an abandoned wine castle near Rome for holidays. They went on a travel agency web site to find fitting schedules from Copenhagen to Rome, and bought with QI
on the way out and SK
Unfortunately, before time was up they read in the newspaper that QI
was bankrupt and didn't exist any more. That was of course a setback, but nothing which could interfere with their holiday since "all roads lead to Rome". Back to the keyboard and DY
helped them to Rome.
They had a very nice holiday, until they had to go home. SK
refused to carry them. Their tickets had been canceled because they didn't check in on their outward flight at the non-existent QI
came to their rescue. Now they had bought two full roundtrips to Rome for going only once. Back home SK
also refused to refund the homeward tickets.
But it was a very nice holiday, and the rest - a complaint about SK
's refusal to honor their ticket - was left at the travel ombudsman.
Of course SK
immediately gave in and refunded their tickets back home, but too late, only after it had landed on the travel ombudsman's desk, and consequently in the press, and all damage had been done. A TV
station even made a 25 minutes program mostly about this incident (but also about some strange behavior of other airlines), and it was re-broadcast a few days ago.
program was worth millions for DY
. They would never be able to make such a TV
I wonder what sort of SK
people it takes to simply ignore a ticket because another airline serving the same travel agency goes belly up. If I acted in a similar way in my business (another sort of customer service business), then I would certainly be looking for a new job within five minutes. That's one reason why my company makes a profit.