Quoting EBGflyer (Reply 32): What people tend to forget is also when things go wrong. I would choose SK over any LCC if there is a cancellation or heavy delay. With SK you get re-booked either with a later flight or partner airline. With DY??? |
That reminds me of one of the later
SK "master blunders".
Four people rented an abandoned wine castle near Rome for holidays. They went on a travel agency web site to find fitting schedules from Copenhagen to Rome, and bought with
QI on the way out and
SK back home.
Unfortunately, before time was up they read in the newspaper that
QI was bankrupt and didn't exist any more. That was of course a setback, but nothing which could interfere with their holiday since "all roads lead to Rome". Back to the keyboard and
DY helped them to Rome.
They had a very nice holiday, until they had to go home.
SK refused to carry them. Their tickets had been canceled because they didn't check in on their outward flight at the non-existent
QI check-in counter.
Again
DY came to their rescue. Now they had bought two full roundtrips to Rome for going only once. Back home
SK also refused to refund the homeward tickets.
But it was a very nice holiday, and the rest - a complaint about
SK's refusal to honor their ticket - was left at the travel ombudsman.
Of course
SK immediately gave in and refunded their tickets back home, but too late, only after it had landed on the travel ombudsman's desk, and consequently in the press, and all damage had been done. A
TV station even made a 25 minutes program mostly about this incident (but also about some strange behavior of other airlines), and it was re-broadcast a few days ago.
That
TV program was worth millions for
DY. They would never be able to make such a
TV commercial themselves.
I wonder what sort of
SK people it takes to simply ignore a ticket because another airline serving the same travel agency goes belly up. If I acted in a similar way in my business (another sort of customer service business), then I would certainly be looking for a new job within five minutes. That's one reason why my company makes a profit.