|Quoting Toulouse (Reply 154):|
As they constantly forget to add my points (despite my doing what I'm supposed to to have points automatically logged), I always directly contact Gold Circle and to be honest, they're usually very quick in responding and resolving any issues I have.
Yes, they tend to be okay generally for simply things.
What I don't get is that this far into having the Plus Fares, you still need to claim all your Plus Fare GC
points manually online. It sounds like their IT
systems are still lacking very much in certain customer facing areas.
Another example is if you have a Corporate login. You're supposed to get a statement each month of a list of all the flights and how much your spend was via e-mail in an Excel spreadsheet. At my previous employment we went six months without an update despite repeated requests (and no e-mail reply to those repeated requests either).
Eventually we got it (after saying out CFO was demanding it) and were told that due to changes in staffing they were having resource issues in producing the reports, along with apologies of course. Clearly they are being done manually and not automatically, which in this day and age you'd think would be easy.
What should be published, but isn't, is how many points you earn on BA
and so on. I was looking at whether I'd put my points in BA
for some flights via LHR
to the US, and called Gold Circle and she read them off a spreadsheet they have internally which seems to be divided by route and class. I would have received 400 odd points for LHR
in World Traveller plus on EI
, so I put them into the BA
programme instead as the redemption opportunities are a lot more.
My view at this stage is that Aer Lingus should just revamp Gold Circle to be an extension of the IAG
Avios programme with BA
, so you can earn and burn on the three airlines plus EIs other partners. I guess it's not possible though thanks to EI
having left oneworld.
|Quoting DavecFlyer (Reply 157):|
Anyway, don't want to hijack the thread - I'll fight this one onwards.
Update us when you hear - considering they gave GC
access to loads of BMI
Blue card holders and since you're clearly a regular flyer, you'd think with a 100 point discrepancy that they'd comp you over the line. I have a feeling that a lot of the people who work in GC
have been there since they were Government employed, as they certainly have that mentality at times!
Meanwhile, I had the pleasure of flying BA DUB
in Club Europe the other night. Despite the slightly unfortunate BMI
seating (they still use the old BMI
aircraft on the route), the food was great, the champagne was delicious and the cabin service was immaculate. The food was a salad with beetroot, goats cheese, peppers, and so on and a chocolate mousse for dessert. Load was 7 out of 16 in Club.
There was a one hour 40 minute delay though as the aircraft had gone tech and not one announcement at the gate from the Servisair people. The DAA lounge staff kept everyone well appraised until it closed at 2000 though. Lots of irate people unfortunately. When we got to LHR
we were on a remote stand and bussed to T1 - which made some people actually yell at the poor bus driver as it was the last straw for them! Also, the DAA lounge was packed - about 7/8ths full - and when the flight before ours left, half the people in the lounge were BA
frequent flyers - and the half remaining were on my flight. I'd love to know how many people have switched from Aer Lingus.