|Quoting YTZ (Reply 58):|
I can appreciate the perspective of an employee.
I am not an LH
employee, but self-employed (as a side job apart from university) and my kind of business depends on reliabilty and punctuality like few others.
|Quoting RDH3E (Reply 60):|
LH management is widely regarded as the best management team in Aviation, so I don't know what you're talking about.
They like to save in wrong places, or too many places. There's a difference between smart economy and stinginess; if I may paraphrase the words of a gate agent at an unnamed German airport: "Ladies and gentlemen, if you have not already done so, please get a gate check tag for your large carry-on item!" And then off the tannoy: "Get as many as you like, they're the only things that Lufthansa give away freely!" Some examples:
labour relations: They have become increasingly confrontational towards their own workforce. The employees have already made considerable concessions, yet the hammerings continue - and as hard as they work to hide it, their disappointment does show every now and then. This latest utterance from the CFO won't help that one bit; on the contrary, it furthers a dreadful "us versus them" mentality that seldom fails at damaging the companies where it prevails.
product quality: They routinely take ages to modernise their on-board products, the most recent embarrassing example being the snail-paced introduction of the new business class. Their old seat is widely regarded as more of a torture instrument than a comfortable place to be, which my personal experience supports.
alienation of frequent fliers: I know that most, if not all airlines, have devalued the FF
accounts of their most loyal customers. But I know of no other airline that has actually been sued and lost over the way it has done so; only to appeal, win the case after all and then still
make the T&C change required by the plaintiff. What sort of message is that supposed to send, "we'll fight you every step of the way and then do a 180 once we've exhausted you"?
loss of political goodwill: They rely on protectionism to keep the ME3 at bay, but then antagonise politicians through campaigns like "LuftverkehrsTEUER: für alle zu teuer" (silly pun aimed at the German aviation tax - it does need fighting, but not through populism) and through gestures like the recently announced closure of the corporate headquarters in Cologne. The latter might not seem like much, but Cologne is the biggest city in the most populous state of Germany - you just don't poke a city and a state in the eye like that if you need their support.
|Quoting RDH3E (Reply 60):|
Certainly everyone makes mistakes occasionally, which BMI could probably be classified as, but overall the Management team has been excellent.
Then why are the employees dissatisfied enough to start going on strike even before talks have started? Management that doesn't realise its responsibility towards the workforce cannot be excellent.
As for BMI
, you might find the name of (one of) their last CFO(s) interesting: Simone Menne.
Don't cry because it's over, smile because it happened.