Correct, I failed to double check. Incorrect, the agent did not go over the entire trip. She was one of two agents at the gate rebooking about half the passengers from the plane, and she was focused on the mistake she had just made. I had asked to arrive at the earliest possible time into Washington DC at any airport, so I could make it to a 10am tv interview I needed to do. She said around 9:20am was the earliest time at any airport, and I would need to come back the next morning to FLL
and fly out. I asked again if there were any other routes that would get me in earlier? She said the only other one was a 3 minute difference. She asked should she kick my bags out to the baggage carousel. I said yes. Less than a minute later, I looked at the next gate over boarding to CLT
and said, wait a minute, Charlotte is closer to DC than FLL
. You're telling me if I flew to Charlotte and waited there, I couldn't get to DC earlier? She looked it up and said that would get me in at 8am. I was shocked that she as the expert had indicated twice that 9:20 was the earliest I could arrive in DC, when the truth was 8am is when I could get in. So she called the baggage handlers back within 3 minutes of the first call, but it was too late, they didn't answer. So since my tripod, television lights, extra gear, audio equipment, and suitcase were all check on, and kicked out, and now I was going to fly immediately to Charlotte within 30 minutes of standing at that counter, she said she would try to get my baggage loaded back. She never spoke of the return, most likely because she was working to get my bags back with me so they'd make it to DC at the earlier time, and because there was a line of passengers behind me, who heard this.
As stated, I am interested in finding out the cause, so that in future, I know what chain of events happened so I don't take the same steps again, or so I know what to look for.
I incorrectly assumed that an email about my return trip sent by USAirways sent two hours after my rebook of the outbound trip, which said BWI
, must have meant that was the latest information. I was wrong to assume. Having never encountered an email confirmation before that had an airport that I wasn't flying out of, I did not think to double check it, and I should have, and will from now on. I have no issues with USAirways. Mistakes happen on all sides, and it was a very busy time for the agent. She was trying to fix the bigger problem which was all of my television gear was now on a carousel in South Florida, and I was about to board to Charlotte so that at least I would make it to DC in time for the interview. Unfortunately, the gear made it at the time she said was the earliest time to DC, which was in fact too late to do the interview.
|Quoting crj900lr (Reply 51):|
The agent would have gone over your entire trip with you especially if you were changing from BWI to DCA for the arrival and return. The agent did his job, gave you a new itinerary card and you failed to read it. I'm sure he also went over it with you at the counter when the changes were being made. There is nothing else to this, you failed to double check your reservations after a change in your original travel plans.