Boarding Priorities - If a flight is Oversold, no one may be denied boarding against his/her will until UA
or other carrier personnel first ask for volunteers who will give up their reservations willingly in exchange for compensation as determined by UA
. If there are not enough volunteers, other Passengers may be denied boarding involuntarily in accordance with UA
’s boarding priority:
a) Passengers who are Qualified Individuals with Disabilities, unaccompanied minors under the age of 18 years, or minors between the ages of 12 and 17 who use the unaccompanied minor service, will be the last to be involuntarily denied boarding if it is determined by UA
that such denial would constitute a hardship.
b) The priority of all other confirmed passengers may be determined based on a passenger’s fare class, itinerary, status of frequent flyer program membership, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.
That is the policy UA
has for denying boarding in the case of an oversold situation, straight from tho contract of carriage that can be found online.
As you can see there are specific outlays for minors and individuals with disabilities to be continued on with the flight.
the quote also says that passengers to be denied boarding will be determined by fare class, itinerary, FFP membership, and time of check-in.
My guess, after listening to the honolulu news story, is that UA
detrained that at least 2 hours in advanced they would have to offload a significant amount of people. So they proactively, at the checkin counter, started looking to rebook people. Based on the occurrence of fare class (probably the cheapest), the FFP membership (none), and checkin time (last). hew would not have been in the list of people that could reasonably expect seats if there were enough volunteers.
Yes he could have demanded to go through to the gate and see about how many people decided to voluntarily take the compensation, but united convinced him it was futile and that he should enjoy his extra 8 without having to stay at the airport.
|Quoting mjoelnir (Reply 67):|
Their were quite a few pax not offloaded and my suggestion would be that you END on the disabled, the elderly and perhaps the very young.
If that were the policy, you would se many more "disabled passengers" so that they are not offloaded (see Disneyland's new policy on disabled lines).
|Quoting DTW2HYD (Reply 64):|
But not when I hear stories like airlines charging returning active military for excess baggage, refuses to refund $100 to a terminally ill pax who probably will never travel again in his life or this case bump a 90 old veteran who should be honored.
The baggage is something the military should reimburse (I think the airline shouldn't charge, but it is a service not included in the ticket so I have no problem, and airlines are not a charity). The terminally ill issue I do have a problem with, no excuse. involuntary boarding I have shown my allegiance. It is a fact of life, sometimes we (and 40 other people, who may have had to see their dad before they died, etc.) get denied boarding.
At least it was better than my experience with denied boarding, Song/Delta Agent "we are just finding your seats." me "oh wait isn't that the jetway being pulled back?" agent "yes, here are your seats - the airplane leaves in 6 hours and gets in at midnight, Good luck"