|Quoting Pellegrine (Reply 1):|
Post the contract then. $5,000 USD is insulting. It costs way more than that to repatriate a body and bury or cremate it. Five thousand for what? Going to get coffee and a meal while I wait for your sloth-like information dissemination about my deceased loved one?
You want to do something nice, then pay costs per diem or per remittance. Don't come up with an arbitrary (LOW) figure.
You do realize that everything Malaysian has been doing with the families from almost the third day has been at the direction and guidance of some of the best US and UK airline disaster assistance team leaders. Including former AA
Repatriation of bodies - fully and totally at the expense of Malaysian Airlines, and almost certainly any preparation for final interment based on the family/ person's religious beliefs or customs.
Per diem - hotel and meal costs are already being paid by Malaysian - direct billing from the hotels.
International calling charges / expenses with communicating with family back home - already being paid by Malaysian either through reimbursement or new phones provided by Malaysian to family members traveling to Australia
$5,000 is cash for incidental expenses - not for the major costs.
I do realize that information flow has appeared to people who know nothing about the difficulties of SAR as inconsistent.
The actual fact is that Malaysian has had very little hard information to provide to families. All the information on the search comes from government authorities - and 95% of what we read in the media and on these forums is from leaks from people with incomplete or inaccurate information.
Almost everything we hear without a person's name attached as the source of the information has been proven false.
Should the airline have been feeding the families all the false rumors? Or providing them with what little factual information there is?
The truth is that most days there is been no new information available.
Yes, it is terribly frustrating and horrible for the families to have no information.
But if there is not factual information, I'd love to hear what you propose the airline tell the families.
We've been following this story here in the DFW
area with a family of one of the missing. Their frustration is with the press and the urgency they place on rumors with no evidence to support the rumors. Not with the airline.