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nycflyer
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Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:23 pm

I have an ARN-JFK flight on Norwegian Long Haul coming up next month. I was excited to fly the 787.

Today, however, I received the following text message: "Norwegian would like to inform you that your flight will be operated by EuroAtlantic, Boeing 767-300. The departure time, flight number and booking reference are the same. Inflight entertainment is limited. If you choose not to travel, we can offer you a full refund by contacting our Contact Centre by phone. Norwegian apologizes for the inconvenience."

What is this all about? How bad are EuroAtlantic (I've never heard of them) 763s that Norwegian would even suggest that I get a refund? Who are EuroAtlantic, anyway?

And is this sort of thing typical with Norwegian? What a letdown. Definitely the last time I fly them.
 
MEA-707
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:39 pm

It's a Portuguese ACMI charter company who more often subs for small long haul airlines like Norwegian (also with a 777), Surinam Airways and the RAF flights to the Falklands when the original airline has their own aircraft in maintenance.
Probably Norwegian is short of a 787 to cover all their flights. With their small fleet and intense schedule, even one aircraft in a C-check or technical or the next 787 delivery delayed makes them need a wet lease from another airline to cover. They are not Delta with 100 767s and 40 A-330s which always have a few spares to cover maintenance and other hick-ups.

It will be ok, see
http://www.euroatlantic.pt/downloads/company_profile2013.pdf , their 767s are 7 abreast so the seats aren't more cramped then Norwegian 787s. But it's an older generation aircraft without much IFE. If you booked them for flying on a 787 and/or the PTV based IFE, it's time to rebook. If you just want to get from A to B it should be adequate.
nobody has ever died from hard work, but why take the risk?
 
airbazar
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:42 pm

I don't think Norwegian is offering you a refund because euroAtlantic are bad. They're offering a refund because they're an awfully managed airline who over promised and can't deliver so they have to wet lease aircraft to carry all those passengers like you who have already bought the tickets.
As for who are euroAtlantic? A simple google search should suffice. They are a wet leasing and charter company from Portugal. Their hard product is basic charter stuff.
http://www.euroatlantic.pt/html/en_homepage.asp
 
hkcanadaexpat
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:51 pm

Euro Atlantic are currently subbing Norwegian 787s on the following routes:
> ARN-JFK (3 of 4 weekly, namely days 135. Day 7 is operated by Norwegian 787)
> CPH-LAX (all flights)
> CPH-JFK (all flights)

That list will grow as OSL-OAK, OSL-MCO and OSL-LAX are all due to start this week but there is no 787 to accommodate them so either they will be subbed or other flights will be subbed to make room for these routes.

Norwegian is supposed to get the final two 787s it is owed this year in short order (EI-LNF & EI-LNG) which should alleviate some of these Euro Atlantic flights.

A
 
SwissCanuck
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:51 pm

Quoting MEA-707 (Reply 1):
their 767s are 7 abreast so the seats aren't more cramped then Norwegian 787s.

Unfortunately you are incorrect. AC has also had to lease from EuroAtlantic this summer due to 787 delivery delays, and have confirmed the 763s are in fact 2x4x2 in Y, 30" pitch. Sardine can. Avoid at all costs. I would take them up on the refund offer and find other arrangements.

The pictures on the EuroAtlantic site are obviously out of date.
 
NAS679A3W
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 1:59 pm

I believe they had contracted originally with HiFly for an A340-300 when the delays/grounding hit Norwegian. They aren't bad companies, but they aren't flying 787s either.
Fly low, fly fast, turn left.
 
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airbuseric
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 2:04 pm

Quoting nycflyer (Thread starter):
What is this all about?

Well it's just about an aircraft replacement...

Quoting nycflyer (Thread starter):
How bad are EuroAtlantic (I've never heard of them) 763s that Norwegian would even suggest that I get a refund?

They're not bad. Secondly they're offering a refund because DY was offering a ' 787 Dreamliner Experience ' to you upon booking. And, they cannot provide you with that experience, so they offer a refund for those who are unhappy now...
It's not that hard to understand, right?

Quoting nycflyer (Thread starter):
Who are EuroAtlantic, anyway?

Google is your friend? At least, I would go there first before asking  
Quoting nycflyer (Thread starter):
And is this sort of thing typical with Norwegian?

No.

Quoting nycflyer (Thread starter):
What a letdown. Definitely the last time I fly them.

Hmm, letdown? You can also see it more positive and fly a rare carrier. See it as an opportunity. Most likely your return is still on the 787...
"The whole world steps aside for the man who knows where he is going"
 
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pvjin
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 2:09 pm

Quoting nycflyer (Thread starter):
And is this sort of thing typical with Norwegian? What a letdown. Definitely the last time I fly them.

Norwegian isn't any bad when it comes to their 737 operated European flights, it's just their longhaul service which is having issues all the time due to delays & 787's lack of reliability... I guess it should become better within some time.

Quoting SwissCanuck (Reply 4):
30" pitch. Sardine can

30" ain't that bad. I once flew to Holguin, Cuba through Halifax on AY 757 with 29".
"Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that." - Martin Luther King Jr
 
reality
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 2:13 pm

Quoting nycflyer (Thread starter):
And is this sort of thing typical with Norwegian?
Quoting airbuseric (Reply 6):
No.

Actually, it is very typical. Because of mechanical issues and delayed deliveries and overly optimistic scheduling Norwegian has many non-787 aircraft from HiFly and EuroAtlantic in it's schedule for at least the next few months.
 
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WildcatYXU
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 2:31 pm

EuroAtlantic is well known in Canada after being intercepted by CF-18's. I'd avoid them.

http://en.wikipedia.org/wiki/EuroAtlantic_Airways
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airbazar
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 3:10 pm

Quoting WildcatYXU (Reply 9):
EuroAtlantic is well known in Canada after being intercepted by CF-18's. I'd avoid them.

Well known by whom? I'd say if they are good enough for AC, surely they must be an OK airline.
 
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longhauler
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 3:14 pm

Quoting airbazar (Reply 10):
Well known by whom? I'd say if they are good enough for AC, surely they must be an OK airline.

The EuroAtlantic sub at AC was arranged and paid for by Boeing as a result of the continuing B787 delays. Internally, we have been contacting those higher up to make sure they understand the product that will be offered.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
Someone83
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 3:55 pm

Quoting hkcanadaexpat (Reply 3):
Euro Atlantic are currently subbing Norwegian 787s on the following routes:
> ARN-JFK (3 of 4 weekly, namely days 135. Day 7 is operated by Norwegian 787)
Quoting NAS679A3W (Reply 5):

I believe they had contracted originally with HiFly for an A340-300 when the delays/grounding hit Norwegian. They aren't bad companies, but they aren't flying 787s either.


Today's ARN-JFK is operated by HiFly A340-300
 
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WildcatYXU
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 4:06 pm

Quoting airbazar (Reply 10):
Well known by whom? I'd say if they are good enough for AC, surely they must be an OK airline.

Well known by those who follow the news and those who used Sunwing's TATL service. And I wouldn't call 8 abreast seating in a 767 OK.
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 4:20 pm

Quoting airbuseric (Reply 6):
No.

I think you should change that NO to a YES, they are a shocking airline, one I would not fly under any circumstances.
 
a318
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 4:31 pm

I'm genuinely surprised to see all of this EuroAtlantic hate! I always assumed they were just as good as the rest and if anything ever better then Titan?

I'd still go, but then again I'm a charter airline geek! 787's will become as average as a 737 in the coming years so why not give a rare airline a shot!
 
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Kiwirob
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 5:34 pm

It's Norwegian not Euro Atlantic people have issues with.
 
YYZYYT
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 5:51 pm

Quoting airbuseric (Reply 6):
Quoting nycflyer (Thread starter):
What a letdown. Definitely the last time I fly them.

Hmm, letdown? You can also see it more positive and fly a rare carrier. See it as an opportunity. Most likely your return is still on the 787...

Here is a question: can they re-book you on a flight that has the 787?

As per:

Quoting hkcanadaexpat (Reply 3):
Euro Atlantic are currently subbing Norwegian 787s on the following routes:
> ARN-JFK (3 of 4 weekly, namely days 135. Day 7 is operated by Norwegian 787)
> CPH-LAX (all flights)
> CPH-JFK (all flights)

Even if you were offered only those 2 choices, a friendly chat with a reservations agent (possibly even a supervisor?) should result in them re-booking you on another of their flights if you can make it work..
 
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CrimsonNL
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 5:59 pm

They offered you a full refund? Then what's the issue? The majority of airlines won't offer you anything at all when they lease an aircraft to replace their own equipment. It will just be take it or leave it and loose your money. I think Norwegian is being very generous in offering a full refund.

Martijn
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penguins
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 6:05 pm

Shame EuroAtlantic no longer flies the L-1011s. Then, I might just take a day trip to Scandinavia!  
 
Mortyman
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 6:23 pm

Norwegian receaved it's 6th Dreamliner today.

Quoting nycflyer (Thread starter):
Definitely the last time I fly them

Was this to be Your first time With Norwegian long haul ?

It's kind of childish to come with such a statement after one error ... These Things happen...
 
OB1504
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 6:47 pm

Quoting CrimsonNL (Reply 18):
They offered you a full refund? Then what's the issue? The majority of airlines won't offer you anything at all when they lease an aircraft to replace their own equipment. It will just be take it or leave it and loose your money. I think Norwegian is being very generous in offering a full refund.

   Indeed, it's rather usual, especially for an airline that's so dedicated to screwing those who work in the industry.
 
MAH4546
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 6:49 pm

Quoting CrimsonNL (Reply 18):
The majority of airlines won't offer you anything at all when they lease an aircraft to replace their own equipment.

In most of the developed world, consumer protection laws mandate that a refund is offered. So let's not treat this like Norwegian is going "above and beyond." It's doing what is required.
a.
 
Cipango
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 7:53 pm

Quoting CrimsonNL (Reply 18):
They offered you a full refund? Then what's the issue? The majority of airlines won't offer you anything at all when they lease an aircraft to replace their own equipment. It will just be take it or leave it and loose your money. I think Norwegian is being very generous in offering a full refund.
Quoting OB1504 (Reply 21):
  Indeed, it's rather usual, especially for an airline that's so dedicated to screwing those who work in the industry.

Completely agree. The only other instance I know of is EK offering refunds to passengers booked on their A388's during the wing crack issue. They must have felt as though many passengers booked with them specifically for the A380.
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captainmeeerkat
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 8:11 pm

Quoting WildcatYXU (Reply 9):
EuroAtlantic is well known in Canada after being intercepted by CF-18's. I'd avoid them.

A quick internet search would show that all major carriers have lost comms once in a while - ranging from United to Air France to Finnair
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Apprentice
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 8:17 pm

Quoting WildcatYXU (Reply 9):

Hi:
I have no experiences with YU Pax planes. Some years ago my then employer was contracted to provide mx while an YU 767-F was in a lease arrangement with a local cargo company. Every day I begged not to be allocated with them. I will definitively not fly with that company.

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wjcandee
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 8:35 pm

Quoting Mah4546 (Reply 22):
In most of the developed world, consumer protection laws mandate that a refund is offered.

Almost every major airline's contract of carriage permits them to use subsevice without offering a refund.
 
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cougar15
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 8:43 pm

Quoting airbazar (Reply 10):
Well known by whom? I'd say if they are good enough for AC, surely they must be an OK airline.

yeah, they are the guys that flew a 763 ETOPS across the atlantic after an engine was bursting out flames on takeoff, a well documented Event, just search the web!
BUT, I will pass judgement on that Event, as one of my recent longhauls was subbed out to them and to be fair, a top Crew who put a great deal of effort into looking after everyone, even in ´cattleclass´!
I would fly them again...
Edit... here´s the link!

http://www.avherald.com/h?article=46bcdcc9&opt=0

[Edited 2014-05-28 13:46:01]
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LN-KGL
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 9:43 pm

Quoting KiwiRob (Reply 16):
It's Norwegian not Euro Atlantic people have issues with.

It is very clear you have an issue with Norwegian.

Had it not been for Boeing having problems deliver the Dreamliners on time due to the wing issues, Norwegian would have had seven B788 in traffic by now. In other words Norwegian is two Dreamliners short (the sixth will arrive tomorrow morning from BFI if it goes like planned), and this evening the replacements are HiFly A343 CS-TQZ flying DY7005 ARN-JFK and EuroAtlantic B772 CS-TFM flying DY7011 CPH-JFK. Both aircraft will be land over 30 minutes early according to flightradar24. Their latest B788, EI-LNE, has now just passed Ocean City on the way CPH-FLL as DY7041. November Echo too will also be early this evening, 20 minutes it seems.

Edit: I have filled in the three other B788s in the air right now

EI-LNB DY7201 OSL-BKK Status: Over Calcutta 10 minutes behind schedule
EI-LNC DY7063 OSL-OAK Status: Over Canada 29 minutes behind schedule
EI-LND DY7087 ARN-LAX Status: Over Canada 17 minutes early

Doesn't look like they don't know what they are doing.

[Edited 2014-05-28 15:05:32]
 
flymco
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 11:25 pm

So will the inaugural OSL-MCO flight still be on a 788? Flightaware still shows it as such.
 
Viscount724
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Wed May 28, 2014 11:35 pm

Quoting WildcatYXU (Reply 9):

EuroAtlantic is well known in Canada after being intercepted by CF-18's. I'd avoid them.

Many airlines have been out of radio communications for quite a while due to being on the wrong frequency, which was the case with this flight.

Quoting SwissCanuck (Reply 4):
Quoting MEA-707 (Reply 1):
their 767s are 7 abreast so the seats aren't more cramped then Norwegian 787s.

Unfortunately you are incorrect. AC has also had to lease from EuroAtlantic this summer due to 787 delivery delays, and have confirmed the 763s are in fact 2x4x2 in Y, 30" pitch. Sardine can. Avoid at all costs. I would take them up on the refund offer and find other arrangements.
AC's announcement re the temporary EuroAtlantic 763 leases:
http://www.aircanada.com/en/news/140521.html

While 8-abreast Y on a 767 is horrible, I expect that on the AC routes in question, especially LIM and BOG, many passengers would still prefer nonstop service as the only reasonable option is a connection in the U.S. and most passengers from LIM and BOG would need a U.S. transit visa.

[Edited 2014-05-28 16:36:24]
 
AA94
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 12:33 am

Quoting airbuseric (Reply 6):
No.

Uh, yes. As noted above, almost all of DK's long haul flying is done by charter airlines on non-787 aircraft. So the correct answer is yes, this sort of thing is typical with Norwegian.
 
Braniff747SP
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 12:46 am

Quoting Mah4546 (Reply 22):
consumer protection laws mandate that a refund is offered.

Not in the case of a simple equipment change.

This is nothing more than good customer service (and thus, PR): If someone who was expecting a shiny 78 arrives to board a 7 abreast ratty 76, then it'd cost problems down the line.

The fact is that the vast majority of people don't give a damn about the equipment or anything else; they just want to get from A to B. In the off chance that a few people care (like the OP) then they offer a way to get out of it.

Quoting imant (Reply 28):
Are you guys kidding???

   This is absolutely ridiculous.
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nycflyer
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 1:11 am

Quoting CrimsonNL (Reply 18):
They offered you a full refund? Then what's the issue? The majority of airlines won't offer you anything at all when they lease an aircraft to replace their own equipment. It will just be take it or leave it and loose your money. I think Norwegian is being very generous in offering a full refund.

Martijn

The fact that they are offering a refund, and suggesting that I consider defering travel (when there is only 1 flight per day), is what surprises me. It makes me think that Norwegian thinks/knows that EuroAtlantic is somehow a shoddy product, that it's worth waiting a day or two to avoid flying.

If Norwegian is required by law to offer a refund, then that is fine, I wasn't aware.

Quoting airbazar (Reply 2):

I don't think Norwegian is offering you a refund because euroAtlantic are bad. They're offering a refund because they're an awfully managed airline who over promised and can't deliver so they have to wet lease aircraft to carry all those passengers like you who have already bought the tickets.

Thank you, that was all I wanted to know.

Quoting Mortyman (Reply 20):
It's kind of childish to come with such a statement after one error ... These Things happen...

Thank you for the judgment on the "childish" remark. It's a first time experience on a new airline with a unique business model, so yes, I will react differently than if it were, say, DL subbing in a plane.
 
catiii
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 3:08 am

Quoting nycflyer (Reply 35):

It wasn't "childish." He just reflexively defends everything Norwegian/NAI does. You're well within your rights to be disappointed, to have wanted to fly the 787, and to take your business elsewhere in the future.
 
a318
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 3:30 am

Quoting Braniff747SP (Reply 34):
Uh, yes. As noted above, almost all of DK's long haul flying is done by charter airlines on non-787 aircraft. So the correct answer is yes, this sort of thing is typical with Norwegian.

Almost all... Isn't this a tad dramatic? All FLL routes are being operated by 787's (3 a week), one frequency to JFK is (1 a week) 787 and from what it looks like (hasn't been discussed) their BKK routes are also being operated by 787's. It would be a more accurate to say "almost all" of the JFK flying is done on charter airlines; unless I'm missing something. Also, typical? This is all new longhaul service, so refresh our memory when DY did this previously before the 787 service began?

At least DY is giving people the opportunity to cancel with refund if they wish, I'd be interested to see what the stats are on cancelations. I have a feeling that 98% of the general public could care less given the insanely low fares they are offering.

I'm planning a trip to OSL in August; currently $280 one-way including taxes. Put me on a 787, 767 heck even a CR2 for that price and I'll keep my happy mouth shut. You can't even fly to MCO that cheap!

[Edited 2014-05-28 20:32:17]

[Edited 2014-05-28 20:32:57]
 
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Navigator
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 7:11 am

Quoting nycflyer (Thread starter):
What is this all about? How bad are EuroAtlantic (I've never heard of them) 763s that Norwegian would even suggest that I get a refund? Who are EuroAtlantic, anyway?

And is this sort of thing typical with Norwegian? What a letdown. Definitely the last time I fly them.

This is a left over from the bad performance of the 787. But now most Norwegian longhaul flights go on Schedule but still euroAtlantic continue on some selected flights as backup but to a lesser extent. This is not news, it has been discussed here numerous times.
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Mortyman
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 7:24 am

Quoting catiii (Reply 36):
It wasn't "childish." He just reflexively defends everything Norwegian/NAI does. You're well within your rights to be disappointed, to have wanted to fly the 787, and to take your business elsewhere in the future.

Nah, I think the hat for the long haul uniform is silly ...  
 
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Navigator
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 7:28 am

Norwegian is not in the business of catering for some americans wanting to go on a specific Aircraft type. Norwegian is an airline in the business of transporting people on Schedule and with a certain service to their destination.

I Think the one who started this thread has lost memory of all the Drealiner problems discussed at length here.
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02hilliert
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 7:53 am

All of Euro Atlantic's B767s are in 2-3-2 config with 30" seat pitch in Economy, and greater pitch in either Premium or Business cabins, subject to the aircraft used.

A colleague of mine flew on CS-TLO last weekend when it was subbed in to cover a Monarch flight and was very impressed with both the cabin and the crew.

Yes, IFE is limited, but if I recall, Norwegian don't offer much comp anyway?

I have to say, as an enthusiast, the opportunity to fly on some of these subcharter flights is usually pretty interesting.
Next Up: Back to the US - Charlotte & Kansas City
 
debonair
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 8:29 am

Quoting nycflyer (Thread starter):
How bad are EuroAtlantic

It depends on the a/c used for the flight...

Quoting hkcanadaexpat (Reply 3):
Euro Atlantic are currently subbing Norwegian 787s on the following routes:
> ARN-JFK (3 of 4 weekly, namely days 135. Day 7 is operated by Norwegian 787)
> CPH-LAX (all flights)
> CPH-JFK (all flights)

Are those June 2014 ARN-LGW-ARN B787 flights effected?

Quoting 02hilliert (Reply 41):
All of Euro Atlantic's B767s are in 2-3-2 config with 30" seat pitch in Economy

This is my opinion - I just flew EuroAtlantic CS-TFS as a replacement for LAN's B787 from FRA to MAD. It's a nearly 23year old "vintage" a/c and having a closer look on the previous operators (TAESA, TRANSBRASIL), you know that you should lower the expectation...
EuroAtlantic invested heavily in new seat covers, paint etc. - but still it's not enough! The seat configuration was 2-4-2 and not 2-3-2, no IFE, the seat in front of me was broken and prior to push-back, some O2-masks dropped from the ceiling (by closing the overhead bins)...
 
372375
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Joined: Sat Aug 31, 2013 6:26 pm

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 8:33 am

Quoting KiwiRob (Reply 14):
they are a shocking airline, one I would not fly under any circumstances.
Quoting airbazar (Reply 2):
they're an awfully managed airline who over promised and can't deliver

I suppose neither of you have ever flown Norwegian? Yes, admitted their longhaul launch has been troublesome, but their intra-europe and domestic routes have been running smoothly for quite some time. I'd choose them anytime over SAS. But I digress.
 
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AirPacific747
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RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 10:00 am

Quoting rebr (Reply 43):

You'd choose Norwegian over SAS? So you are in favour of an airline that constantly tries to dump working conditions and tries to avoid taxes while enjoying the benefits of an open Europe?

And good luck with compensation in case your flight is delayed or cancelled.

I guess you haven't flown SAS lately either. Their aircraft are all quite new now.
 
LN-KGL
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Joined: Sun Sep 12, 1999 6:40 am

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 10:36 am

Quoting AA94 (Reply 33):
Uh, yes. As noted above, almost all of DK's long haul flying is done by charter airlines on non-787 aircraft. So the correct answer is yes, this sort of thing is typical with Norwegian.

I wonder if you have even tried to read what is written above. Let me first start with pointing out the IATA code you mentioned, DK, is for a Danish charter airline named Thomas Cook Airline Scandinavia. So you are right saying DK is a charter airline that doesn't fly 787s. Thomas Cook Airline Scandinavia only flies Airbus - A320s, A321s, A332s and A333s, but DK have never flown for Norwegian Air Shuttle. Norwegian Air Shuttle (DY/NAX) on the other hand, has flown their B733s and B738s for the charter company that owns DK. If DK was a type error and should have been DY, then you are really wrong. To say "almost all", the six flights I mentioned in reply 30 proves the opposite. Four of the six flights were flown of Norwegian Dreamliners (EI-LNB, EI-LNC, EI-LND, EI-LNE) and the two other were wetleased aircraft (ACMI).

Now to the refund option. On the Norwegian website during ordering of the ticket they state the following: "Enjoy the smooth and fresh flight of a 787 Dreamliner - the most modern aircraft in the world!" If they can not offer what is promissed (a flight with a 787 Dreamliner, Timco leather seats, personal entertainment system) Norwegian has selected to give full refund to ticket buyers for flights which later a different aircraft type is scheduled). A very nice gesture I would say that other airlines could learn from. Clearly these substitute aircraft are older than a fresh from the factory Dreamliner, but since reputable legacy carriers are using HiFly and EuroAtlantic too, they can't that bad.

a318, Norwegian hasn't had a cancelled long haul flight from OSL and BGO in 2014. I can't tell you a thing about how well ARN and CPH are performing since these airports don't publish the punctuality and regularity of each flight number as OSL and BGO do. If you want to learn more about all airlines performance at OSL back to January 2007, feel free to use this link: http://www.osl.no/en/osl/aboutus/_statistics/_punctuality

I don't know which aircraft will fly to MCO today, but since EI-LNC is now inbound from OAK and will arrive around two hours before scheduled departure to MCO, I guess we have a good candidate.
 
cuban8
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Joined: Wed Sep 09, 2009 7:17 pm

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 10:43 am

People on this thread are mixing two topics. The first one being the actual event and the second one being Norwegian in general.

I think you should be quite satisfied with the option to be able to refund your ticket or fly from A to B as originally planned for what I presume being a very competitive price. You can not ask for much more in my opinion.

As for Norwegian long-haul itself, I believe there should be enough threads on A.net for you to make up your own opinion.  
When business goes to hell, you get rid of three things. Your private jet, your yacht and your mistress..........and most importantly in that order.
~ Russian Billionaire ~
 
LN-KGL
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Joined: Sun Sep 12, 1999 6:40 am

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 11:32 am

Quoting AirPacific747 (Reply 44):
You'd choose Norwegian over SAS? So you are in favour of an airline that constantly tries to dump working conditions and tries to avoid taxes while enjoying the benefits of an open Europe?

And good luck with compensation in case your flight is delayed or cancelled.

I guess you haven't flown SAS lately either. Their aircraft are all quite new now.

You sounds like a SAS A32X pilot, but why don't you dare use "Our" in stead of "Their" in the last sentence? SAS do have other aircraft than newish A32X, like old B736 and B73G. Some of the old B73G that came from Braathens and the oldest -683 and -783 are in much need for TLC - ground rule watch out for SAS 737s without winglets and/or still got the Norwegian flag on the fuselage and/or have faded red engine cowlings. I would also add the CRJ 900 and CRJ 200 to that list, not because of the looks, but because of the head space if you happen to get a windows seat. You have to learn every carrier and their aircraft to make a good choice - ticket price is far from being the only deciding factor.
 
Braniff747SP
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Joined: Sun Oct 26, 2008 4:56 am

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 1:40 pm

Quoting a318 (Reply 37):
Almost all... Isn't this a tad dramatic?

I didn't write what you quoted. That was someone else...
The 747 will always be the TRUE queen of the skies!
 
OP3000
Posts: 345
Joined: Thu Jun 25, 2009 5:45 pm

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 1:54 pm

Quoting Navigator (Reply 38):
Norwegian is not in the business of catering for some americans wanting to go on a specific Aircraft type. Norwegian is an airline in the business of transporting people on Schedule and with a certain service to their destination.

If that is the case, then why are they offering a refund because they cannot provide a specific aircraft type? Based on your logic it seems like it is not just "some americans", but others whom Norwegian is in the business of catering to who would be inconvenienced by the change.
 
BestWestern
Posts: 8371
Joined: Fri Sep 08, 2000 8:46 pm

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 2:20 pm

The Norwegian apologist still comes out with the all is ok with Norwegian long haul

It is not..

Flightstats.com for Norwegian long haul.

On-time 47%
Late 17%
Very Late 8%
Excessive 21%
Canceled 4%
Diverted 0%


Top two routes tracked.

JFK OSL - 30 flights tracked

46% punctuality, 111 min average delay


BKK OSL - 26 flights tracked

11% punctuality, 78 min average delay


From the stats link provided above

DY7001 OSL JFK 46% punctuality
DY7031 OSL FLL 0% punctuality (yes zero)
DY7201 OSL BKK 71% punctuality
Greetings from Hong Kong.... a subsidiary of China Inc.
 
airbazar
Posts: 10369
Joined: Wed Sep 10, 2003 11:12 pm

RE: Norwegian LongHaul Replaced By EuroAtlantic?

Thu May 29, 2014 2:28 pm

Quoting LN-KGL (Reply 28):
Had it not been for Boeing having problems deliver the Dreamliners on time due to the wing issues, Norwegian would have had seven B788 in traffic by now. In other words Norwegian is two Dreamliners short

The 787 delays didn't just occur overnight. No other airline has had scheduling problems as bad as Norwegian is having as a result of the delays. Bad planning on the part of Norwegian, mainly aggressive scheduling despite plenty of evidence of delivery delays, is what is causing all of these subs.

Quoting cougar15 (Reply 27):
yeah, they are the guys that flew a 763 ETOPS across the atlantic after an engine was bursting out flames on takeoff, a well documented Event, just search the web!

And if I recall correctly it turned out to be a non issue. The crew followed all the right procedures and found that the engine was operating normally. Engine bursts on takeoff are common. A lot of times it requires a shutdown and even an emergency landing. Sometimes it doesn't.

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