I don#t have the time to watch the whole 40 minutes.
Back in the late 60s to 1971 I flew several times per year HAM LHR EDI
. The fare then was, with a German government reduction through my father around DM
In today's Money that is probably € 800,00. Since Christmas was always travelling time, plus easter, fog delay at LHR
was usual, Inclduing diversions. They always put me up in a Hotel and got me from A to B inclduing meal voucher. No questions asked, it was Standard procedure.
Now we have fares which are a fraction of then and we have a EU commission that does not understand business. It is a simple fact that I cannot pay e 250,00 compensation on a fare of € 100,00. It does not work, especially when the judge tells you as an Airline that it is your fault when you do not have a spare Crew, a spare aircraft and whatever else at each and every Point of your System.
Complying with such idiotic requirement means that you might Close shop straight away. Most of the Problems are poltically made, with rules and regulations, night curfews etc. If DUS
would be open for late arrivalds that Family would have saved about 6 or 7 hours.
Next, ill informed passengers do not deserve better. From the Looks, they have booked a package tour. Which means, go to your travel Agent and ask them to get yourself the compensation. If no pckage tour, go to a lawyer or to that Company who takes care of ypour Problems for a fee. Guaranteed costs on sucess only. A few clicks in the net do the trick. Instead of grilling their behinds in the Algarve sun thy should use their Brains.
I can understand AB
in a way, for them it is self defense struggling for survival. LH
can bear such compensations much better.
For a passenger , make your right choice, fly proper Airlines, My wife an I are just back from a couple of days in VLC
, LH FRA
and back via ZRH
. all 3 flights on time.