Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR
Quoting AA737-823 (Reply 1): I just can't get past the fact that they're outsourcing gate agents at city after city |
Quoting RyanairGuru (Reply 4): United is definitely heading in the right direction from a customer service perspectiv |
Quoting AA737-823 (Reply 1): Save your eau d'toilet and bring back the EMPLOYEES that made your airline WHAT IT WAS. |
Quoting RyanairGuru (Reply 4): |
Quoting United787 (Reply 11): I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness... |
Quoting United787 (Reply 11): I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness... |
Quoting MasseyBrown (Reply 13): Scent the bridges ... you can see why UA never offers a good F Class product. |
Quoting United787 (Reply 11): I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness... |
Quoting jetblue1965 (Reply 12): Usually those who are over-entitled ... paying 3cpm to India and expecting J level service. |
Quoting MaverickM11 (Reply 15): DL's scent is called "calm", or is their F terrible too? |
Quoting AA737-823 (Reply 19): United's own management admitted last summer that they have no idea why anyone would pay for GlobalFirst. |
Quoting jetblue1965 (Reply 20): |
Quoting AA737-823 (Reply 19): Newsflash- Delta doesn't HAVE an international first class. |
Quoting UA444 (Reply 21): The current management team has no intention on actually competiting and investing in a product they long ago didn't want in the first place. |
Quoting USFlyer MSP (Reply 23): IMHO, while nice, this is all just lipstick on a pig. Until UA can reliably get me to my destination on time (my biggest peeve with them) they will still remain the crappiest of the US-based airlines... |
Quoting USFlyer MSP (Reply 23): IMHO, while nice, this is all just lipstick on a pig. Until UA can reliably get me to my destination on time (my biggest peeve with them) they will still remain the crappiest of the US-based airlines... |
Quoting milemaster (Reply 24): Looking forward to walking down a scented jetbridge to hop on a 3.5 hour CRJ flight. It's a new airline! |
Quoting MaverickM11 (Reply 8): Depends...the ORD gate agents seem to go out of their way to make life difficult for pax. |
Quoting UA444 (Reply 10): Just more lipstick on a pig and a distraction so they can make further cuts. |
Quoting tommy767 (Reply 22): ATL |
Quoting bgm (Reply 3): Knowing how United likes to do things on the cheap, they probably just send the outsourced gate agent down the jetway with some Febreeze |
Quoting northwestEWR (Reply 32): To call everything negativity and bashing isn't entirely fair. Yes I'm glad United is making changes for the better. I just think their time could be easier and cheaper spent doing things that would make a bigger difference. |
Quoting United1 (Reply 34): Outside of giving some control back to the gate agents what exactly do you want UA to do...they seem to have a fair number of projects going on right now all of which make a fairly sizable difference. |
Quoting MaverickM11 (Reply 15): DL's scent is called "calm" |
Quoting northwestEWR (Reply 35): Quoting United1 (Reply 34): Outside of giving some control back to the gate agents what exactly do you want UA to do...they seem to have a fair number of projects going on right now all of which make a fairly sizable difference. That's exactly what they need to do. Give their agents the ability to improve the situation for their customers and they'll keep flying UA. It's not even the ability--the agents know how to do it, they'll just get yelled at (or worse) if they violate a ridiculous and un-customer friendly policy. |
Quoting northwestEWR (Reply 35): That's exactly what they need to do. Give their agents the ability to improve the situation for their customers and they'll keep flying UA. It's not even the ability--the agents know how to do it, they'll just get yelled at (or worse) if they violate a ridiculous and un-customer friendly policy. |
Quoting airzim (Reply 37): |
Quoting United787 (Reply 11): Rarely these days do I ever have any customer service interactions. |
Quoting B727skyguy (Reply 40): I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN. |
Quoting B727skyguy (Reply 40): I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN. |
Quoting United1 (Reply 38): One thing that I have noticed about this board is that 95% of the negative comments on here don't match up to what I experience in the field. So either I am extremely lucky or there are a lot of people on here with expectations that are unreasonable or very active imaginations. |
Quoting B727skyguy (Reply 40): Quoting United787 (Reply 11): Rarely these days do I ever have any customer service interactions. Is all this lack of personal interaction in our society really a good thing? . . . I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN. |
Quoting B727skyguy (Reply 40): UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers |
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2015 United Airlines Gate Concept at ORD |
Quoting cosyr (Reply 46): Is there any place that has some pictures of the concepts? Maybe the design firm that is helping them with it? Does anyone know who that is? |
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