shaq
Topic Author
Posts: 332
Joined: Wed Jun 13, 2007 6:22 am

United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 6:54 am

http://www.chicagotribune.com/busine...gates-0311-biz-20150310-story.html
Also, they will scent the bridges. They already have a few prototypes of podiums, and the workstations at ORD.
United first started with a new onboard menu, then the lounges menu, and now this. I like the direction United is going.
Studying hard, for flying right!
 
AA737-823
Posts: 5478
Joined: Wed Mar 01, 2000 11:10 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:25 am

Having read the article, and considering all the goings on, I just can't get past the fact that they're outsourcing gate agents at city after city- including my home airport, rumor has it- so that they can afford to....... scent that jetways?
Oh, brother.
Save your eau d'toilet and bring back the EMPLOYEES that made your airline WHAT IT WAS.
 
rugger
Posts: 394
Joined: Mon Dec 01, 2014 9:03 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:30 am

Here you go... a free link....

http://www.chicagotribune.com/busine...gates-0311-biz-20150310-story.html

[Edited 2015-03-11 00:31:31]
 
bgm
Posts: 2275
Joined: Fri Sep 11, 2009 9:37 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:46 am

Knowing how United likes to do things on the cheap, they probably just send the outsourced gate agent down the jetway with some Febreeze 
OK boomer.
 
User avatar
RyanairGuru
Posts: 8109
Joined: Wed Nov 01, 2006 3:59 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 8:57 am

United is definitely heading in the right direction from a customer service perspective, so this is good to see. The turnaround in just six months has been astounding. If they keep on doing what they've been doing recently they will be a really solid act.
Worked Hard, Flew Right
 
Freshside3
Posts: 1590
Joined: Fri Nov 30, 2012 2:11 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 9:25 am

Quoting AA737-823 (Reply 1):
Quoting bgm (Reply 3):
Quoting RyanairGuru (Reply 4):

Personally, I don't think customer service was really the issue at UA. It was more about the product and policies.
 
User avatar
jfklganyc
Posts: 5564
Joined: Mon Jan 05, 2004 2:31 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 1:00 pm

Quoting AA737-823 (Reply 1):
I just can't get past the fact that they're outsourcing gate agents at city after city
Quoting RyanairGuru (Reply 4):
United is definitely heading in the right direction from a customer service perspectiv

Which one of you is right? Because these statements are contradictory.

It's a facetious question. No need to answer.
 
User avatar
United787
Posts: 2919
Joined: Fri May 20, 2005 12:20 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 1:16 pm

One of my biggest pet peeves is someone that complains about an airline but then also complains when the improvements they are making don't exactly fulfill their complaints. Then they make comments like, "I wish United would spend less time and money doing ____ and more time and money doing ____." As if an entire airline with 87,000 employees can and should only concentrate on one thing at a time.

I have been very critical of my beloved airline since the merger, especially of Jeff, but I am happy to see UA continue to improve it's product on multiple levels. For the record, the improvements started for sUA before the merger with the new lie flat business seats. The merger interrupted everything, especially when it came to the IFE. But it is all coming together. If you pay attention to this thread, you can see all of the improvements they are making to just the fleet and how the fleet is starting to become more cohesive. United Fleet Upgrade Status Part 23 (by American 767 Jan 30 2015 in Civil Aviation)
 
MaverickM11
Posts: 17813
Joined: Thu Apr 06, 2000 1:59 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 1:45 pm

Quoting AA737-823 (Reply 1):
Save your eau d'toilet and bring back the EMPLOYEES that made your airline WHAT IT WAS.

Depends...the ORD gate agents seem to go out of their way to make life difficult for pax. Replacing them with automatic boarding and a nice gate area would be a phenomenal step forward.
E pur si muove -Galileo
 
jetblue1965
Posts: 5050
Joined: Wed Mar 19, 2014 1:28 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 2:14 pm

some LGA gates have the new podium design too ... really low table, lacquer'ed white, with arm-supported LCDs ...

if they have spare cash, update the cabin internals of some 757s instead of the gates.
 
UA444
Posts: 2789
Joined: Sun Mar 09, 2014 7:03 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 3:35 pm

Quoting RyanairGuru (Reply 4):

Yeah, outsourcing practically all of your ground staff and devaluing your frequent flyer program is great customer service. These people are a joke. Putting air freshener at the gates to cover the smell of garbage won't help. Just more lipstick on a pig and a distraction so they can make further cuts.

[Edited 2015-03-11 08:46:55]
 
User avatar
United787
Posts: 2919
Joined: Fri May 20, 2005 12:20 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 3:52 pm

I love how people on this website love to complain about the customer service on UA, AA and DL. Rarely these days do I ever have any customer service interactions.

I book my tickets online, I check in on my phone or at kiosk, I sometimes check bags with minimal but friendly interactions, I do what I am told at security and never had a bad experience with TSA, I rarely ever have to talk to a gate agent as all the information I need is on a monitor, I scan my boarding pass myself at the gate door, I find my own seat in the plane, I put my own carry-on in the overhead bin, I follow all the rules without being asked (phone, seat belt, tray table, seat back), I order a drink and sometimes buy food without issue, I collect my bags at the baggage carousel without bothering anyone. Done...and it all works very efficiently!

I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness...
 
jetblue1965
Posts: 5050
Joined: Wed Mar 19, 2014 1:28 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:07 pm

Quoting United787 (Reply 11):

I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness...

Usually those who are over-entitled ... paying 3cpm to India and expecting J level service.
 
masseybrown
Posts: 5430
Joined: Wed Dec 11, 2002 2:40 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:08 pm

Scent the bridges ... you can see why UA never offers a good F Class product.
 
ckfred
Posts: 5167
Joined: Wed Apr 25, 2001 12:50 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:18 pm

Scents is nothing new. If you walk into any large Las Vegas casino, you will notice a scent of some kind. Paris smells like being near a river or body of water (although my wife claims that Paris, the casino, smells far better than Paris, France).
 
MaverickM11
Posts: 17813
Joined: Thu Apr 06, 2000 1:59 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:19 pm

Quoting United787 (Reply 11):
I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness...

   it's really the same people all the time foaming like Pavlov's dog. Outsourcing! 757s! Dropdowns! Devaluing loyalty! Same people, same song and dance--every UA thread.

Quoting MasseyBrown (Reply 13):

Scent the bridges ... you can see why UA never offers a good F Class product.


DL's scent is called "calm", or is their F terrible too?
E pur si muove -Galileo
 
User avatar
adamblang
Posts: 1191
Joined: Sat Jul 19, 2008 5:47 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:33 pm

Quoting United787 (Reply 11):
I am starting to think that the people that complain about poor customer service are extremely needy and demanding individuals and they are the issue, who need lots of customer service! I am sure you can find some subservient f/a on a ME3 or Asian airline that will smile and bow to your rudeness...

Given current technology – rebooking through the website or app when there's a cancellation, bag tracking notifications – the only time you need to talk to an agent is when something is going really wrong. Your bag is lost. There are no acceptable alternate itineraries. So customer service reps only get to deal with the worst problems with the least options to make a customer happy. *Or* you have customers who, by the nature of standing in lines to talk to agents when they don't need to, have already given up on having an easy experience so they're starting their interaction out from a bad place. Also hard for a customer service person to get a smile out of that situation.
146 319 320 321 332 333 343 717 734 735 73G 738 739 744 752 753 763 764 772 77E 77L 77W 788 789 AR1 AT4 CNA CR2 CR7 DC9 ER3 ERD ER4 E70 E75 E90
 
CHI787ORD
Posts: 817
Joined: Sat Jun 11, 2005 11:27 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 4:35 pm

The new boarding areas/seats at ORD look sleek and great. Good that UA is rolling this out at one of their two largest hubs first, and one where nearly every premier status member passes through.

My only complaint is that people are using the workstations as actual tables to eat their food at, but that's something UA cant control.
 
shaq
Topic Author
Posts: 332
Joined: Wed Jun 13, 2007 6:22 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 5:16 pm

I really like the idea of the scents in the boarding bridge. A&F is one of my favorite clothing brands and I really like the scent they use in the stores.
The workstations and new podiums are also good things. Sadly, I dont think Im passing through LGA or ORD to try them
Studying hard, for flying right!
 
AA737-823
Posts: 5478
Joined: Wed Mar 01, 2000 11:10 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 6:14 pm

AS usual, the bashers and the fanboys can't find reasonable middle ground.
My statement was simply that it makes no sense to outsource the great people they have here in ANC, and then turn around and blow cash on something silly like smelly jetways.
I've had good interactions with employees, and bad ones. Cest la vie.

Quoting jetblue1965 (Reply 12):
Usually those who are over-entitled ... paying 3cpm to India and expecting J level service.

Not by a long shot.
There's a reason that those of us who travel internationally - even in economy - will chose a Star Alliance partner for longhauls over United every single time.
United's own management admitted last summer that they have no idea why anyone would pay for GlobalFirst.

Quoting MaverickM11 (Reply 15):
DL's scent is called "calm", or is their F terrible too?

Newsflash- Delta doesn't HAVE an international first class.
 
jetblue1965
Posts: 5050
Joined: Wed Mar 19, 2014 1:28 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 6:26 pm

Quoting AA737-823 (Reply 19):

United's own management admitted last summer that they have no idea why anyone would pay for GlobalFirst.

With their very mediocre GF product, I would have no idea too. The only thing GF offers is better bed padding, the soup course, occasionally quieter lounges, and all aisle access. But GF is really below the global standard of what paid F should look like

heck ... even their JV partners NH and LH/LX are milesssssssss ahead of them. And I'm speaking from the point-of-view of a UA PremierPlatinum.
 
UA444
Posts: 2789
Joined: Sun Mar 09, 2014 7:03 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:04 pm

Quoting jetblue1965 (Reply 20):

It could be a world class product if they chose to make it so. They say there is no difference between C and it's their own self fulfilling prophecy.

The current management team has no intention on actually competiting and investing in a product they long ago didn't want in the first place.
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:29 pm

I was at SFO & ATL recently and they redid some of the gates to match the model they are showing. Certainly an update from what was there before but as a passenger it's something I could care less about.

The one thing they REALLY need to do stat is add GDS to the gates at EWR & IAH. I believe they are working through installations at EWR right now.
"KEEP CLIMBING" -- DELTA
 
usflyer msp
Posts: 3486
Joined: Tue May 23, 2000 11:50 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:48 pm

IMHO, while nice, this is all just lipstick on a pig. Until UA can reliably get me to my destination on time (my biggest peeve with them) they will still remain the crappiest of the US-based airlines...
 
milemaster
Posts: 1070
Joined: Tue Mar 20, 2001 10:19 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 7:56 pm

Looking forward to walking down a scented jetbridge to hop on a 3.5 hour CRJ flight. It's a new airline!
 
MaverickM11
Posts: 17813
Joined: Thu Apr 06, 2000 1:59 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 8:42 pm

Quoting AA737-823 (Reply 19):
Newsflash- Delta doesn't HAVE an international first class.

I assume he's talking about domestic/regional F, since no one is talking about international 3 cabin F.

Quoting UA444 (Reply 21):
The current management team has no intention on actually competiting and investing in a product they long ago didn't want in the first place.

It's come quite a long way from what it was. UA F was a league behind most other *US* carrier J, never mind F.
E pur si muove -Galileo
 
jetblue1965
Posts: 5050
Joined: Wed Mar 19, 2014 1:28 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 8:49 pm

Quoting USFlyer MSP (Reply 23):


IMHO, while nice, this is all just lipstick on a pig. Until UA can reliably get me to my destination on time (my biggest peeve with them) they will still remain the crappiest of the US-based airlines...

PMAA mainline has roughly same on-time rates as UA, and AA Envoy is the worst regional, so PMAA side of things is actually the "crappiest" by that metric.
 
User avatar
northwestEWR
Posts: 1974
Joined: Sat Oct 09, 2004 12:45 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 10:36 pm

Quoting USFlyer MSP (Reply 23):

IMHO, while nice, this is all just lipstick on a pig. Until UA can reliably get me to my destination on time (my biggest peeve with them) they will still remain the crappiest of the US-based airlines...

Quoting milemaster (Reply 24):

Looking forward to walking down a scented jetbridge to hop on a 3.5 hour CRJ flight. It's a new airline!


  
United's problems are not stinky jet bridges or lack of automation. This is like repainting a burnt out old car and selling it as something different.

United needs to change their policies that take away the gate agent's abilities to make a difference in customer service. That would be a huge step in the right direction. Having them spray Febreeze in the bridge while giving them even less control and ability to help folks is just confusing. I don't want another damn kiosk.
Northwest Airlines - Now You're Flying Smart
 
rampbro
Posts: 497
Joined: Wed Nov 28, 2012 4:00 am

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 11:27 pm

I really hope this scented jetways thing doesn't catch on. On top of it being a waste of money and probably very difficult to accomplish on a consistent basis, I do enjoy the olfactory experience of the jetway. This is the only part of the airport that actually comes into contact with an airplane - why does it have to smell like a mall?
 
777fan
Posts: 2256
Joined: Wed Jan 04, 2006 12:09 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 11:44 pm

Quoting MaverickM11 (Reply 8):
Depends...the ORD gate agents seem to go out of their way to make life difficult for pax.

How so? The last few times I've been through ORD (including this week), the gate agents have been just fine. In fact, I've noticed as of late they've ramped up delay/flight status communications to pax in the gate areas and in each instance have done it quite professionally.

Quoting UA444 (Reply 10):
Just more lipstick on a pig and a distraction so they can make further cuts.

Wow, when you fly UA, do you have to check an extra bag to carry all of that negativity and cliches?! Seriously, what do you want from them? I'm presuming also you're not a shareholder, because if you were, you'd quite possibly could see the merit in cost efficiencies. Also, take a look around the rest of the industry and note that practically every FF program has been devalued over the last 18-24 months. Again, what else do you want?!

Quoting tommy767 (Reply 22):
ATL

I flew through ATL about three weeks ago and noticed the circular seating arrangements with outlets, but couldn't get past the rest of the concourse rehabbing (no ceiling tiles) and the stench of stale booze from the bar cart near T-15!

777fan
DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
 
SunsetLimited
Posts: 879
Joined: Thu Oct 02, 2014 6:20 pm

RE: United To Revamp Its Gate Facilities.

Wed Mar 11, 2015 11:49 pm

Man, United can't do anything right as far as this site is concerned (with very limited exceptions). I've been flying the airline fairly regularly for the past few years, and I have nothing bad to say. Maybe it's just good luck, but all of my flights have been on time, and the service on board and at the airports has been very good to excellent. This coming from someone who flies Y only. I never had status, never will, and honestly I don't care about any of that. The airline has treated me well, and I'm going to remain loyal if at all possible.
Spread hope like fire.
 
User avatar
yeogeo
Posts: 1324
Joined: Sun Jul 26, 2009 2:47 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 12:20 am

The video link from the OP shows an American check-in area while the voice-over refers to the United improvements: they're really on top of their game at WGN!

I'm proud of United. It seems their really putting their backs into improving the experience. I fly them regularly and have noticed the improvements.

Maybe one day there'll be some other whipping boy at A-net... I hope to live to see it!

yeo
currently practicing hygge
 
User avatar
northwestEWR
Posts: 1974
Joined: Sat Oct 09, 2004 12:45 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 12:24 am

To call everything negativity and bashing isn't entirely fair. Yes I'm glad United is making changes for the better. I just think their time could be easier and cheaper spent doing things that would make a bigger difference.
Northwest Airlines - Now You're Flying Smart
 
User avatar
kgaiflyer
Posts: 2741
Joined: Sat Jul 19, 2008 3:22 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 12:39 am

Quoting bgm (Reply 3):
Knowing how United likes to do things on the cheap, they probably just send the outsourced gate agent down the jetway with some Febreeze

Nothing can beat CLT where all the jet bridges smell either like (a) barn-board or (b) animal nests. They need Febreeze *extra strength* for pets.

[Edited 2015-03-11 17:58:54]
 
United1
Posts: 3906
Joined: Wed Oct 08, 2003 9:21 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 12:42 am

Quoting northwestEWR (Reply 32):

To call everything negativity and bashing isn't entirely fair. Yes I'm glad United is making changes for the better. I just think their time could be easier and cheaper spent doing things that would make a bigger difference.

Outside of giving some control back to the gate agents what exactly do you want UA to do...they seem to have a fair number of projects going on right now all of which make a fairly sizable difference.

revamping the soft and hard product in the clubs
installing power ports both onboard and at the gate
installing WiFi/Streaming video
beta testing the new website
domestic catering revamp
international catering revamp (later this year)
replacing 50 seat RJs
growing mainline
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
User avatar
northwestEWR
Posts: 1974
Joined: Sat Oct 09, 2004 12:45 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 12:45 am

Quoting United1 (Reply 34):
Outside of giving some control back to the gate agents what exactly do you want UA to do...they seem to have a fair number of projects going on right now all of which make a fairly sizable difference.

That's exactly what they need to do. Give their agents the ability to improve the situation for their customers and they'll keep flying UA.

It's not even the ability--the agents know how to do it, they'll just get yelled at (or worse) if they violate a ridiculous and un-customer friendly policy.
Northwest Airlines - Now You're Flying Smart
 
maxamuus
Posts: 256
Joined: Fri Feb 18, 2011 3:49 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 2:09 am

Quoting MaverickM11 (Reply 15):
DL's scent is called "calm"

United's scent smells like hundred dollar bills and is called "greed"
 
User avatar
airzim
Posts: 1418
Joined: Wed Jun 20, 2001 7:40 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 2:46 am

Quoting northwestEWR (Reply 35):


Quoting United1 (Reply 34):
Outside of giving some control back to the gate agents what exactly do you want UA to do...they seem to have a fair number of projects going on right now all of which make a fairly sizable difference.

That's exactly what they need to do. Give their agents the ability to improve the situation for their customers and they'll keep flying UA.

It's not even the ability--the agents know how to do it, they'll just get yelled at (or worse) if they violate a ridiculous and un-customer friendly policy.

Don't you work for Delta?

If true, how do you know about the United flying experience? I suspect you're not a UA road warrior.
Secondly, why do you care?

Careful what you write in other threads. Your identity is a dead give away
 
United1
Posts: 3906
Joined: Wed Oct 08, 2003 9:21 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:06 am

Quoting northwestEWR (Reply 35):
That's exactly what they need to do. Give their agents the ability to improve the situation for their customers and they'll keep flying UA.

It's not even the ability--the agents know how to do it, they'll just get yelled at (or worse) if they violate a ridiculous and un-customer friendly policy.

There are a few things that pmUA agents were used to being able to do pre merger that are no longer (for various reasons) able to be done. I wasn't at all familiar with pmCO so I can't say if that's a CO holdover or something new. As a passenger however I have haven't found UAs current policies to be all that customer unfriendly and the vast majority of their staff bend over backwards to help out when needed.

One thing that I have noticed about this board is that 95% of the negative comments on here don't match up to what I experience in the field. So either I am extremely lucky or there are a lot of people on here with expectations that are unreasonable or very active imaginations.

[Edited 2015-03-11 20:08:52]
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
User avatar
northwestEWR
Posts: 1974
Joined: Sat Oct 09, 2004 12:45 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:20 am

Quoting airzim (Reply 37):

I spent most of 2013/2014 as a gate agent for United and have travelled with them extensively. I worked with a lot of great employees and customers but it was extremely frustrating not to be able to do some of the things that would've helped my passengers. We all loved Global Services customers because as long as you commented into their record that you overrode a rule for a GS customer--you could pretty much do what you wanted. That opens up a lot of flexibility when trying to accommodate customers during summer thunderstorms for instance where the entire system becomes a mess.
Northwest Airlines - Now You're Flying Smart
 
User avatar
B727skyguy
Posts: 167
Joined: Tue Nov 05, 2013 8:23 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:22 am

Quoting United787 (Reply 11):
Rarely these days do I ever have any customer service interactions.

Is all this lack of personal interaction in our society really a good thing?

.
.
.
I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN.
 
SunsetLimited
Posts: 879
Joined: Thu Oct 02, 2014 6:20 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:29 am

Quoting B727skyguy (Reply 40):
I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN.

1/2 for F/C/GS, etc.
3 for Window
4 for Middle
5 for Aisle

It seems to work well. From what I've witnessed a full 739 (the UA aircraft I fly the most) can be boarded in about 15-20 min.
Spread hope like fire.
 
seat38a
Posts: 286
Joined: Wed Nov 20, 2013 2:29 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:57 am

Quoting B727skyguy (Reply 40):
I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN.

There is no rule that you have to stand in the line. You can wait till the very end to board. It really comes down to the ones who don't want to pay to check their bags and try to get space in the overhead compartment. Your more than welcome to sit till they call the final boarding call. You seat whatever whatever will still be waiting for you when you board unlike at WN where its first butt on the seat gets it for the flight.
 
seat38a
Posts: 286
Joined: Wed Nov 20, 2013 2:29 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 4:07 am

Quoting United1 (Reply 38):
One thing that I have noticed about this board is that 95% of the negative comments on here don't match up to what I experience in the field. So either I am extremely lucky or there are a lot of people on here with expectations that are unreasonable or very active imaginations.

Last year we flew United for the first time. For all the flying that my family has done throughout my life, they were all with other airlines. We flew from MSY to LAX last year and after reading ALL the negative comments on here. WE EXPECTED THE ABSOLUTE WORST. The actual experience was a complete 180 from what we were expecting.

The flight was 100% full in both class and it was also:

On Time
Flight Attendants WERE FRIENDLY. (PS the older female flight attendant was courteous, well groomed and knew her job.)
Ground Crew WERE FRIENDLY
Free Movie Via Overhead Screens
BOB Meals / Free Beverage / After Dinner Coffee Service / Water Runs
Coach Seats Were Coach Seats (You get what you pay for.)

What more could you ask for??????

This May, were flying from ORD to LAX in First Class. We'll see what the whole enhanced meal in First is all about.
 
airplaneboy
Posts: 691
Joined: Sat May 15, 2004 11:59 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 4:18 am

Quoting B727skyguy (Reply 40):

Quoting United787 (Reply 11):
Rarely these days do I ever have any customer service interactions.

Is all this lack of personal interaction in our society really a good thing?

.
.
.
I recently flew UA. Their gate area reminded me of flying on WN. UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers. Passengers had to queue up behind the appropriate number before the plane even arrived. I'm not saying it was necessarily bad. It just reminded me very much of flying WN.

What is there that's cattle car like about organized boarding? WN has the most organized boarding, versus the other airlines with zones and passengers rushing the gate area...
 
cvg2lga
Posts: 446
Joined: Fri Feb 25, 2005 11:48 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 5:30 am

Quoting B727skyguy (Reply 40):
UA now queues up their passengers like cattle just like WN. They had five queues with numbers corresponding with zone numbers

Whatever keeps people out of the hallways and from crowding in front of the gate/jetway.

Tchau

DA-
They don't call em' emergencies anymore. They call em' Patronies.
 
User avatar
cosyr
Posts: 1423
Joined: Thu Jul 26, 2012 3:23 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 2:52 pm

Is there any place that has some pictures of the concepts? Maybe the design firm that is helping them with it? Does anyone know who that is?

The video from the Tribune just shows the AA ticketing area.
 
nyc2theworld
Posts: 246
Joined: Fri Mar 02, 2007 11:58 am

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:21 pm

On one of my trips through ORD I took a picture of a concept gate.

2015 United Airlines Gate Concept at ORD
Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
 
User avatar
adamblang
Posts: 1191
Joined: Sat Jul 19, 2008 5:47 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 3:44 pm

Quoting cosyr (Reply 46):
Is there any place that has some pictures of the concepts? Maybe the design firm that is helping them with it? Does anyone know who that is?

Sorry for the poor framing. Not getting run over by travelers and avoiding stares for being the weirdo taking photos of an airport gate is difficult sometimes.

B4:


B8:


B10:


[Edited 2015-03-12 08:47:31]
146 319 320 321 332 333 343 717 734 735 73G 738 739 744 752 753 763 764 772 77E 77L 77W 788 789 AR1 AT4 CNA CR2 CR7 DC9 ER3 ERD ER4 E70 E75 E90
 
User avatar
cosyr
Posts: 1423
Joined: Thu Jul 26, 2012 3:23 pm

RE: United To Revamp Its Gate Facilities.

Thu Mar 12, 2015 6:26 pm

Looks wise, I love it! Modern, welcoming and fresh.

Couple questions, if anyone has observed them in action? I'm curious how the cluster of group 3, (or 4 if I'm misunderstanding which side you stand on?) works in terms of flow? I could imagine a triangular mob, elbowing their way to the front in a tense situation.

How does it work for late arriving Premier's, do they still have a blue carpet lane, or do you just go through your designated # and hope to jump ahead?

I think the swiveling monitor is a great touch, both for ease of customer service, and a subconscious level of transparency, removing the implication that passengers aren't allowed to see information. I would be a little concerned about the lack of division from hot headed, irate customers. I have seen my fair share of bumped or otherwise unhappy fliers, reach over the tall desks and make aggressive gestures at gate agents out of frustration    . Without the height of those counters, some passengers in moments of poor judgement, (or high levels of inebriation    ), could turn an heated conversation into a physical threat to the employee easier. It's possible that they more inviting nature might reduce the number of people that get to that stage, but hopefully no harm comes from the remaining few who do.

I'd be curious to see the long term changes to people's behavior if they do not have the high counter to lean on. Will that make already tired passengers more unstable, or will the forced upright stance urge people to remain more professional?

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos