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TK787
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DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 11:55 am

Is this pretty common?
My wife on her way back from AUS to JFK on Sunday was delayed more than 4.5 hours.
At one time DL ordered 20 pizzas for the pax waiting at the gate, and some soft drinks.
The tablecloth had logos of some employee organizations, and it had a sign saying "DL employees care" or something like that.
Thanks.
 
tortugamon
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 12:05 pm

DL is pulling out all of the stops to cater to Hollywood and Media elite in LA and NYC. The fact that this came during SXSW is no surprise at all. That being said I have heard of airlines doing this on occasion. I just read a story of a pilot paying for pizzas out of his pocket for his passengers who were stuck on the plane. Funny stuff.

tortugamon
 
bahadir
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 12:27 pm

You must have missed the Frontier CA ordering Domino's to the entire pax when they diverted to Cheyenne, WY.  
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jetmatt777
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 12:29 pm

Not common only to elite west coast passengers as stated above.

I've seen Delta order pizza for passengers in OKC on diverted, as well as long delayed flights past when the concourse eateries close.
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panamair
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 12:30 pm

DL has in general been quite good at rolling out snacks and beverages during airport delays. At JFK this past Sunday during the long runway delays, they had mini carts at each gate of a delayed lfight loaded with soda cans and water bottles, as well as the traditional snack basket of peanuts, pretzels, and Biscoff cookies (this is pretty much the minimum standard for delayed DL flights at JFK). When the delays are longer, they also provide sandwiches from the concourse shops (as they did this past Sunday at JFK)....
 
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jfklganyc
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 12:35 pm

They had an "extraordinary" situation at JFK this past weekend that will be repeated several times over the next 6 weeks.

31R is closed. 31L is the only runway available for NW winds. (This will likely happen again tomorrow marking 3 times in one week)

This leads to massive delays of 3-5 hours and cancellations.

Given the extraordinary situation, they probably did the best they could by taking extraordinary measures like this.
 
cokepopper
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 1:40 pm

To answer the OP's Question. Yes it is common.
This is what we do. Not "extraordinary", and not just for west coaster "Hollywood" elite's as some mentioned.
Hence the reason why most stations have these carts.
 
ThomasMTroxell
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 1:48 pm



Quoting cokepopper (Reply 6):

 checkmark 


The program started something like two years ago and I believe it's been rolled out to all stations now. It's called "Care While Waiting". We've seen that people are much happier to get to something now for their delay vs vouchers. The program has had incredibly good feedback. Generally drinks, light snacks, and other food items are kept in stock or there is a local supplier who can handle one station's request for catering pizza and sandwiches. A lot of stations also have coloring books, puzzles, cards, Sky Mags, and even bingo in some stations.

[Edited 2015-03-17 06:49:58]
CRJ CR7 CR9 E45 E70 E90 DC9 MD80 MD88 MD90 717 733 734 735 73W 738 739ER 744 752 753 763 76W 764 77E 77L 77W A319 A320 A321 A343 US HP DL FL WN LH AC BA AB UA TW
 
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NWAESC
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 1:53 pm

I think all stations have them now?
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northwestEWR
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 2:42 pm

Every station should have the carts now. It's a nice human touch and is usually much appreciated by the passengers!

There's a policy governing the carts and additional food and it specifies when the carts go out and when/if pizza or sandwiches are to be ordered. I believe it's a 4+ hour delay during lunch or dinner time. Carts go out pretty quick.
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bobnwa
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 3:17 pm

Quoting tortugamon (Reply 1):
SXSW

Please explain SXSW us more ignorant souls.
 
Osubuckeyes
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 3:21 pm

Quoting bobnwa (Reply 10):
Please explain SXSW us more ignorant souls.

South by Southwest music festival. Not exactly the clearest abbreviation.
 
modesto2
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 4:18 pm

Last month, I had a 3+ hour delay on my CVG-SFO flight, and the DL airport staff purchased Chick-fil-A for the passengers.
 
sw733
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 4:20 pm

Quoting tortugamon (Reply 1):
DL is pulling out all of the stops to cater to Hollywood and Media elite in LA and NYC. The fact that this came during SXSW is no surprise at all.

SXSW is definitely the answer here. A planeload of people who likely thrive on social media...whatever they can do to get a "thanks, Delta" out to all of the followers is a good marketing expense.
 
flyguy89
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 4:24 pm

Quoting jetmatt777 (Reply 3):
Not common only to elite west coast passengers as stated above.

G4 does this quite frequently considering many of their airports don't have extensive concession options.
 
skymiler
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 4:39 pm

At GSP I have seen this done even in absence of delays -- often bottles of water and small snacks at the gate. Since GSP ATL is just a quick hop it provides a service which would normally be available in the air on longer segments -- very nice touch.

GSP is one of my favorite smaller airports and there is a GREAT DL staff there.
I love to fly, and it shows!
 
eastern747
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:12 pm

Over the years, I have seen Captains whip out his credit and buy stuff for delayed passengers. I hope they were reimbursed. I've also seen pilots pay for gas when were in off beat locations. Special space in heaven.
 
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jfklganyc
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:17 pm

The captains absolutely get reimbursed

As for delays of 4+ hours...they absolutely are extraordinary and therefore so is this (very nice) service


There is no ordinary in something that is triggered by a 4 hour plus delay


And they better warm up those carts again today as JFK has 4 hour 17 minute delays currently
 
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green12324
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:22 pm

Delta has small snack trolleys at my airport. Frontier and Allegiant have been known to order pizza from time to time. American is the only carrier that doesn't do anything. The food vendors won't even accept our vouchers anymore.
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SCQ83
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:26 pm

It is a nice idea, but couldn't they get some healthier food? I don't eat junk food and I wouldn't feel very thrilled to have pizza for dinner, specially before being seated for a few hours in a plane. Not to mention allergies; people with celiac disease can't eat standard pizza.

Quoting modesto2 (Reply 12):
Last month, I had a 3+ hour delay on my CVG-SFO flight, and the DL airport staff purchased Chick-fil-A for the passengers.

Is that an statement? Chick-Fil-A and flying to San Francisco of all places!
 
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United787
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:27 pm

Quoting TK787 (Thread starter):
Is this pretty common?

In 2002, I was travelling BNA-ORD on UA and we were delayed for a while and then eventually got cancelled. There was four of us travelling for business and my co-worker was having some friendly negotiations with the gate agent and scored us accommodations for the night and then joked about the gate agent bringing Krispy Kremes for us the next morning. Sure enough, the next morning, he had a couple boxes of Krispy Kremes behind the counter for the whole plane when we arrived at the gate the next morning!
 
DTWPurserBoy
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:34 pm

Quoting SCQ83 (Reply 19):






It is a nice idea, but couldn't they get some healthier food? I don't eat junk food and I wouldn't feel very thrilled to have pizza for dinner, specially before being seated for a few hours in a plane. Not to mention allergies; people with celiac disease can't eat standard pizza.

So eat a slice of veggie pizza and go a little crazy. People with severe food allergies carry their own food.
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UA444
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 5:55 pm

I've had this happen to me and the UA captain bought us pizza and drinks using his own credit card. Everyone on the plane was very appreciative.
 
n92r03
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 6:12 pm

Quoting osubuckeyes (Reply 11):
South by Southwest music festival

I think this would be the technology convention by the same name...
 
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litz
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 6:12 pm

Had this happen quite a few years ago in Melbourne, FL when the MD-88 went tech (some access door up in the tail had a broken hinge) ... while waiting for the replacement part to be flown down to orlando, then driven to Melbourne, we ended up with Papa John's filling some poor guy's Toyota with more pizza boxes than I could ever have believed would fit in a Toyota ...

The sight of every single one of those pies rolling through the TSA machine was pretty funny ....
 
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antoniemey
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 6:14 pm

Stuff like this doesn't happen every day, but neither is it uncommon. The UA station manager I work with has ordered pizza for pax off of very delayed or diverted flights more than once... usually when such things are happening after 7pm when most or all of the vendors in the airport have closed. He also orders some for the ramp and gate crews that are stuck dealing with the flights.
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dc10co
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 6:33 pm

Funny story, my station once did this as a result of an extended delay and we nearly had a riot in the gate area because we ran out of cheese and only had pepperoni left..
Listen Betty, don't start up with your white zone shit again.
 
sw733
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:01 pm

Quoting dc10co (Reply 26):
we ran out of cheese and only had pepperoni left..

As a hater of pepperoni...I get it.
 
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northwestEWR
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:26 pm

Quoting dc10co (Reply 26):
Funny story, my station once did this as a result of an extended delay and we nearly had a riot in the gate area because we ran out of cheese and only had pepperoni left..

You just can't win anymore. Come on!
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litz
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:43 pm

Quoting dc10co (Reply 26):

Funny story, my station once did this as a result of an extended delay and we nearly had a riot in the gate area because we ran out of cheese and only had pepperoni left..

Heh ... on my Melbourne, FL flight, each passenger got to place their own order, so no fighting over slices.

Pilot basically just had everyone line up at the gate podium and the phone was passed to the next person.

Worked like a charm.
 
slcdeltarumd11
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:43 pm

pizza for a 4.5 hour delay? Thats alot cheaper than handing everyone a $10 meal voucher to spend on something they actually wanted. I think delta is saving money rather than handing out meal vouchers. I was delayed at SLC about a year ago for 2 hours ish and everyone got $10 meal vouchers if they asked i like that alot more
 
frostyj
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:45 pm

Big deal. British airlines give you a voucher to buy a MEAL after a three hour delay.
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thegman
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:46 pm

Quoting n92r03 (Reply 23):

I think this would be the technology convention by the same name...

It's a music/tech/film festival in a city where food trucks are everywhere.

Austin is a really cool place.
 
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litz
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 7:59 pm

Quoting thegman (Reply 32):
It's a music/tech/film festival in a city where food trucks are everywhere.

Yeah, but all those food trucks are outside security ...

Once you're inside, there is most certainly something beneficial about food that comes to you ...
 
bennett123
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 8:49 pm

IMO, this is just god business practice.

Certainly cheaper than the complaints you get otherwise.
 
SunsetLimited
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 8:51 pm

It has nothing to do with SXSW. I've done this at least three times for passengers with two different airlines over the years. It's called good customer service in a less than ideal situation.
Spread hope like fire.
 
ozark1
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 9:23 pm

I really get tired of postings like this. Great. Wonderful. I'm happy it happened. It happens more than anyone knows, at all airlines. It does. That was very nice. There are nice employees all over the airline industry who will do things like this.
 
specks159
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 9:27 pm

Odd, I got delayed 4 hours at DTW a year ago and they wouldn't even hand out vouchers to the mcdonalds in the terminal.
 
ASFlyer
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 11:00 pm

I was on a 3 hour delay and they hired unicorns to come fly us to our destination. Then, when we arrived there was a limousine with a police escort waiting for each passenger to take us to wherever we were going. Seriously, every airline orders food from time to time at various places - it's not something that happens every day but it's not uncommon at all. I've seen pilots order food for an entire planeload of passengers. I've seen Customer Service Agents order food for delayed flights. I've seen Flight Attendants give people their own personal food because they were hungry and I've done it myself. I've given people clothes from my suitcase before, I've seen others do the same. There are many nice airline employees, believe it or not.
 
bennett123
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 11:06 pm

Why the Police escort?.
 
bps3458
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 11:06 pm

Happened to me once on November 12, 2001. AA 587 had crashed after take-off at JFK and my B6 flight from MCO to JFK was delayed indefinitely as the incoming air craft could not depart JFK. Pizza was ordered and soft drinks were served while we were waiting for info from New York.

Remember my wife begging me not to fly back to JFK but to consider taking the train or driving back. After it became clear that the crash was not a "new" terrorist attack and the air space was slowly re-opened our B6 flight arrived something like 8 hours late in to MCO and we departed back to JFK around midnight instead of 3pm.

Cheers from Brisbane,

Peter
 
starrymarkb
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RE: DL Orders Pizza For Delayed Pax At Gate

Tue Mar 17, 2015 11:14 pm

Quoting frostyj (Reply 31):
Big deal. British airlines give you a voucher to buy a MEAL after a three hour delay.

As required by the EU IIRC!
 
michman
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 1:25 am

Quoting specks159 (Reply 37):

Odd, I got delayed 4 hours at DTW a year ago and they wouldn't even hand out vouchers to the mcdonalds in the terminal.

Believe there is a passenger care station in Concourse A with drinks and snacks for delayed pax. There have also been several reports of the regionals putting out snacks in Concourse B/C for delayed flights there. Delta stopped offering food vouchers at the end of 2013 (as indicated in their contract of carriage).
 
frostyj
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 1:52 am

Quoting starrymarkb (Reply 41):

Yes but it still makes this look really pathetic.
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mayor
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 3:18 am

Quoting sw733 (Reply 13):

SXSW is definitely the answer here. A planeload of people who likely thrive on social media...whatever they can do to get a "thanks, Delta" out to all of the followers is a good marketing expense.

Not tied into the festival at all. Seems like it's systemwide policy, now.

Quoting frostyj (Reply 43):
Yes but it still makes this look really pathetic.

And, what is so pathetic about it?
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Superfly
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 3:42 am

Quoting bahadir (Reply 2):
You must have missed the Frontier CA ordering Domino's to the entire pax when they diverted to Cheyenne, WY.

Domino's Pizza would be adding insult to injury.
However, as the old saying goes; it's the thought that counts.  
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bjorn14
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 9:07 am

Quoting Green12324 (Reply 18):
Delta has small snack trolleys at my airport

Anybody got a pic of one?
"I want to know the voice of God the rest is just details" --A. Einstein
 
frostyj
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 10:26 am

Quoting mayor (Reply 44):

It makes it look pathetic because they are not doing a good deed! It is normal to get more than this in the EU!
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bobnwa
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 11:59 am

Quoting Superfly (Reply 45):
Domino's Pizza would be adding insult to injury.

I don't understand that remark, are you trying to be Sheldon on Big bang?
 
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scbriml
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RE: DL Orders Pizza For Delayed Pax At Gate

Wed Mar 18, 2015 12:06 pm

Ha, let's see the ME3 match customer service like that!
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